Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 114 reviews.
“Excellent location”
+All in all, a good hotel. Fantastic location - close to everything. One day we didn’t even use the metro. The hotel is a bit worn and could use a bit of TLC, but if it’s just for a place to sleep, there’s really nothing to complain about.
“Some where to lay your head at night”
+The room could have done with being decorated, wallpaper was ripped off, the curtains just about met in the middle and the furniture had seen better days
aBunny
Canada · Family · March 2025
“Bed bugs!”
+Hotel is in a decent location but upon checking in we found our room to be dirty and the bathroom had a funky smell. Out of habit we always check the mattresses and we found bed bugs. We immediately packed up to leave. The staff was understanding and allowed us to cancel our booking and we were refunded. Would not recommend staying here.
jamesbH6728US
Solo · March 2025
“BEDBUGS SWARMING … DO NOT BOOK!”
+BEDBUGS!! OMG!! DO NOT BOOK THIS PLACE. Hands down the worst hotel I have ever stayed in. Falling apart. I’m now bitten all over with red sores. What else? Rooms stinks of bleach and makes your eyes sting. No holder for shower head. No water pressure whatsoever either. Window dangerous and doesn’t lock. Old furniture with graffiti on. Yuk. Environment Agency should be promptly involved here in my view. I REPEAT … DO. NOT. BOOK. THIS. PLACE.
+Room was clean. The tv didn’t have many channels and reception was bad. The cups are too small and didn’t have enough teabags and milk. The reception is closed after 10.30 and the key to get in to the hotel was difficult to turn in the lock.
“Déplorable”
+Déplorable , la pire chose à dire est qu il y avait un énorme trou sur un des sommier, avec des bouts de bois dessus .Comment voulez vous dormir sur ça et proposer ce service a la clientèle ? Impossible de se plaindre car personne à l accueil la nuit . Le lendemain , j en informe l employé, qui fait mine de ne pas être au courant. Il me dit que le problème sera reglé dans 2 heures. Je reviens en fin de journée pensant que c était réglé. Je découvre qu ils ont juste rajouté une couette pour combler le trou du sommier. Bref , à fuir . Manager ne répond pas . Ps: impossible d envoyer les photos sous ce commentaire....
“Low cost but still not up to any decent standard”
+Positives - low cost accommodation in good location, comfortable bed and seemingly clean linen Negatives - low cost but still overall poor quality overall, extremely tired and tatty furniture, stained and old decoration, draft from somewhere, bathroom lights not working and not remedied despite reporting, far too many emails sent prior to arrival purporting to offer warm welcome and provide information.
Verified traveler
February 2025
“Fine for 1 night”
+Was very worried about what we were going into due to some reviews but just for somewhere to sleep it isn’t all bad. The rooms could do with being updated as very run down. We had trouble getting in the door and when trying to ring and text the emergency number we got no reply but eventually got in and the pillows were rock solid. The guy who checked us in was polite but was the only person dealing with the building so could probably do with a few more staff
Verified traveler
January 2025
“Damp and dirty”
+We stayed one night as it was close to the station and we had a train early on the morning. Terrible smell of damp in the shower which was not cleaned properly with hair scattered on the floor, ball of hair in the toilet as well. Found a wad of loo roll under my pillow, looked clean but not sure how it got there, hopefully when they were changing the bed linen, not after the previous guest. Wonky glass shelves in the bathroom looked like a disaster about to happen, especially one in the shower. Thick duvets and radiator turned up to tge max, impossible to regulate - it was +10 outside so hardly needed the heating! Last straw was no hair dryer, as discovered at about 4am, couldn't ask reception for one. Staff was perfectly polite, however hotels.com spammed me for about a week before the stay with at least 2 emails a day! On the day of stay I received about 6 emails, first saying how excited they were to have me and thanking for my check-in before I had a chance to arrive. Then again, hours before our arrival it already thanked for the stay and hoped it was pleasant. Made me feel like blocking the site email altogether.
+Ok