Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 64 reviews.
saneeah
United Kingdom · Couple · October 2026
“Very comfortable and clean inn with good food and very helpful and attentive staff.”
+The staff were very welcoming and friendly
−Very cozy atmosphere. Lovely Ryokan felt like we had been transported to a different time.
Sumie
United States · Couple · October 2026
“It’s a place you would want to bring your loved ones next time”
+Gorgeous property with wonderful meals. It’s a small traditional inn. If you want a quiet ryokan experience this place is for you.
−None!!
Jason
United States · Solo · September 2026
“Great ryokan situated in the heart of Kurokawa Onsen”
+Thank you! I had a wonderful stay at Fujiya and would love to stay again. Staff were friendly and accommodating and even helped me to dry/clean my shoes. English communication skill was great.
Michelle
United States · Group of friends · June 2026
+Fujiya is a beautiful ryokan in the centre of Kurokawa town. We had a great time walking around the town in our yukata, going from onsen to onsen. The food was amazing, served in a private dining room. The staff were also incredibly friendly and helpful.
−Unfortunately, although Fujiya and the town as a whole were great, I have lowered the rating a lot due to our room. Most of the rooms in the inn look out over the river, which sounds lovely. Ours, however, faced the mountain, and was directly above the big machine that they use for the onsen. This meant hearing the mechanical rumbling constantly, including throughout the night. It was to the point where I could not sleep and needed to ask for a room change in the night, which they kindly accommodated. However, if the inn is full, I imagine this is not an option. If you are sensitive to noise, I really would not recommend - it was worse than in any city hotel that we stayed in Japan. Aside from the sleep, it really detracts from the experience of being in a peaceful retreat in the mountains.
Christophe
France · Solo · May 2026
“Beautiful ryokan experience”
+Beautiful ryokan with exceptionally warm staff. The meals were outstanding, the baths unforgettable, and the evening observation deck was a nice surprise. My room was very comfortable, with quiet views over the bridge and the river.
June
Singapore · Solo · March 2026
“A beautiful experience with private room onsen and semi-open air onsen”
+Great service, fantastic location near the highway bus stop, delicious food, private onsens
−Nothing, though it will be great if they provide small satchets of face wash and moisturizing lotion in the room too
ZHANG RUIHONG
Hong Kong SAR China · Couple · January 2026
+wonderfun wooden house! living there just like as a warm home! excellent service from each staff! and great convenient spring place! this is the best hotel/hostal I have lived.
Yeo
Singapore · Solo · January 2026
“A special peaceful place for ultimate relaxation”
+Stepping foot into Fujiya was magical from the warmth and professionalism of the staff, to the thoughtful decorations throughout the property and room was very special. I felt instantly relaxed right in the middle of town. The staff were always polite and made extra effort to make me feel welcomed. The dinner and breakfast was also exceptionally well prepared and delicious with the use of local ingredients. The onsen was also very nice and the whole property was well maintained. Thank you all for a wonderful and memorable stay!
Stella Clarissa
Singapore · Solo · November 2025
“I had the best time here. Hopefully I will come back again~”
Cécile
France · Couple · April 2026
“Exceptionnel et hors du temps”
+Le charme ancien et le service. La nourriture était délicieuse et raffinée
−Rien.