Frazel Heritage Hotel

Name: Frazel Heritage Hotel
Address: Jalan Kanchut, Lebuhraya Darul Aman, 429, Alor Setar, Kedah, 05100, Alor Setar, MY

5.7Fair7 reviewsSee rooms

Hotel

Jalan Kanchut, Lebuhraya Darul Aman, 429, Alor Setar, Kedah, 05100

Facilities at a glance

Free Wi-Fi
Parking
Breakfast
Concierge
Accessible

About this place

Convenient Amenities: Enjoy complimentary wireless internet, concierge services, and a banquet hall at your disposal. On-the-Go Breakfast: Start your day right with a complimentary breakfast served daily. Featured Amenities: Benefit from a 24-hour front desk, multilingual staff, and laundry facilities during your stay. Indulge in comfort at Frazel Heritage Hotel with air-conditioned rooms, down comforters, and Smart televisions. Stay connected with free Wi-Fi and unwind with cable programming. Book your stay at Alor Setar's Frazel Heritage Hotel for a convenient and comfortable experience!

Choose your room

Pick check-in and check-out to see live room prices.

8 room types

Choose your room
Room type	Guests	Show prices
Deluxe Double or Twin Room Twin beds	Sleeps 2	Show prices
Basic Twin Room 2 × Twin beds	Sleeps 2	Show prices
Family Triple Room, City View Queen bed, Twin beds	Sleeps 3	Show prices
Executive Suite, City View King bed	Sleeps 2	Show prices
Basic Double Room Queen bed	Sleeps 2	Show prices
Deluxe Double Room, City View King bed	Sleeps 2	Show prices
Deluxe Single Room Twin beds	Sleeps 1	Show prices
Elite Single Room, 1 Bedroom, Non Smoking Twin beds	Sleeps 1	Show prices

What this place offers

Internet

Free Wi-Fi

Parking

Food & drink

Breakfast

Services

24-hour front desk
Concierge

Accessibility

Accessible

Location

Address
Jalan Kanchut, Lebuhraya Darul Aman, 429, Alor Setar, Kedah, 05100, Malaysia
2 km from the center of Alor Setar

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 15:00. Check-out by 12:00.
Is Wi-Fi included?
Yes, this property lists free Wi-Fi.
Is parking available?
Yes, this property lists parking. Check the room offer for any fee.
Can I add breakfast?
Breakfast is available with selected room offers.

Guest reviews

5.77 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 7 reviews.

Cleanliness6.4

Service6.9

Location9.4

Room quality8.4

Amenities8.4

Value for money8.3

Food and drink7.4

Stephanie
September 2025
2.0
“Terrible management attitude”
+Not friendly environment
Stephanie
September 2025
2.0
“Terrible customer service provided”
+No flexibility on check in time , must be at 3pm even though we are so tired for the long journey
Stephanie
September 2025
2.0
+Terrible service, must check in at 3pm , no allowance even though a different by 40minutes Breakfast only provide Nasik Lemak and two types local kuih
Kian Siong
June 2025
10.0
+Clean and comfortable. Good for business trip.
Jacob
December 2024
6.0
+I am writing to express my disappointment with my recent stay at your hotel , which I had booked and fully paid for through Expedia. Unfortunately, the experience did not meet my expectations, and I encountered multiple issues during my stay that I believe require your attention. 1. Repeated Tax Payment Request Upon my arrival after a long 10-hour drive from Phuket, the front desk employee insisted that I pay taxes again, despite my showing clear proof of confirmation and full payment, including all fees and taxes, made through Expedia. This unnecessary insistence was highly inconvenient and frustrating. Even during checkout, a different employee again asked for proof of tax payment. This lack of coordination and communication among staff is unacceptable. 2. Poor Breakfast Quality The breakfast provided was extremely disappointing, with very few options available. This fell far short of the standard I expected from your establishment and did not justify the price of the stay. These issues significantly marred my experience, and I would not recommend your hotel based on this visit. I urge you to address these concerns to ensure other guests do not face the same challenges.
Ivor
November 2024
10.0
+Comfy although my room was kinda small but sufficient.
MOHD FAHAMI
November 2024
8.0
+Nice place

Good to know

Check-in & check-out
Check-in from 15:00 · check-out until 12:00
Pets
Pets are not allowed

Facilities at a glance

About this place

Choose your room

8 room types

Deluxe Double or Twin Room

Basic Twin Room

Family Triple Room, City View

Executive Suite, City View

Basic Double Room

Deluxe Double Room, City View

Deluxe Single Room

Elite Single Room, 1 Bedroom, Non Smoking

What this place offers

Internet

Parking

Food & drink

Services

Accessibility

Location

Address

Questions about this stay

What are the check-in and check-out times?

Is Wi-Fi included?

Is parking available?

Can I add breakfast?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews