Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 107 reviews.
begood786
Business trip · August 2025
“No hot shower water for days ! Disgusting bad toilet smell; No air filter extraction system in en-suite -toilet.No bidet”
+The problem with Four Lions’ service despite it’s over promise. Shocking and alarming “customer service” Very bad staff attitude, pompous and undignified.Reported duly in a daily basis with no improvement so we cut our long stay and went to a better hotel. The hotel manager, Signor Livio Faverio, an Italian with whom I exchanged numerous WhatsApp messages. Livio Faverio is very adept at over promise; the problem is he under delivered despite his “promises” . I am confident you reading this review know what I’m alluding to. The question is do you want a 5 star customer service? We did not receive it. In our example Faverio would act genuinely interested to learn from customer dissatisfaction ; yet he never fixed the problem which he took personal responsibility for. Examples : 1. The swimming pool and sauna was closed for 4 weeks. Four Lions expected customers to use “W” hotel swimming pool and sauna which is 5 minutes away from Four Lions. The state of swimming pool was very dirty, unhygienic with bacterial mould clearly evident. No hot water in our en-suite shower. Faverio joked that we were making this up. I did not find his humour appealing. We had to use cold water for 4 nights
Escape367885
Family · April 2025
“never again”
+If you want to see Russian officials (not federal, but regional from Nizhny Novgorod) turn into deep drunken scum and behave with the utmost disrespect to hotel guests and hotel staff, then this legendary hotel is for you. If you plan to relax in a pleasant environment, then it is better to choose any other hotel in the neighborhood.
20marinaa
Couple · November 2024
“Rotten luxury hotel service”
+We went to the White Nights festival in July 2024 and stayed at the hotel for a night. We booked a signature room with a view of the landmarks but instead got a room overlooking the city toilet, above a bar where the music did not stop until late at night. At 11 p.m., we asked to change our room to a quieter one. Although there were rooms available, it took 2.5 hours to solve the problem. Upon checkout, we were given a gift certificate as an apology for the inconvenience caused, which turned out to be impossible to use even during the low season. Beautiful building, beautiful city, wonderful musicians and absolutely unprofessional hotel managers with no respect for their customers.
TheOneWhoLovesTravel
Family · February 2024
“Great place and Great food.”
+It was family trip, and we really enjoyed it. The location is next to St. Isaac’s Cathedral, and short walk from Neva River. We stayed in suite with a view on Voznesenskiy Ave/Admiralty. Although, it is not showing St. Isaac’s Cathedral, it is quieter, and has longer balcony. The suite was spacious with high ceilings, and modern amenities. We really liked food in the hotel. The breakfast was plentiful - the best we have seen. The decor and service were also impeccable. We have also eaten at Asian restaurant Sintoho, and enjoyed it very much; it is very pretty too. If you would like, they would find you tour guide to your interest, and it would be someone with real knowledge. For children, there is a play room available, toys, and kid robes etc. The spa was nice. Although they do not have a formal pool; a hydro pool is an interesting and enjoyable one. We will return.
Z5971HLpavelk
Family · October 2023
“Luxury staying in the city center”
+The hotel is a real Palace. Very well furnished, huge height of the room windows and view to the famous Saint Isaac’s Cathedral. The bed is very comfortable (soft but no problem for the back) mattress The bathroom is very big with small builtin into the mirror TV.. TV in the room is large and modern. Air conditioning works really well and silently. Excellent sound proofing. I liked wooden doors and furniture. Paintings / replicas / photos are everywhere even in the toilet corner. Italian Restaurant was amazing especially I could recommend Octopus. The breakfast (we have taken on the menu) was well served and delicious. No goat cheese however, I have asked about it at the reception and we’ve been advised to inform the hotel about food allergies prior the visit. We’ve been welcomed by a nice Lama toy to our daughter. Thanks for that, she still takes it to the bed . The rooms with view to internal yard are good two. There is a glass roof of the restaurant where the breakfast is going on. I would still advise to take a suit with better view.
olgabA8701FS
United States · Family · July 2023
“One of a kind!”
+Amazing hotel, so much history. Takes your breath away thinking it was a real palace where the rich and famous at the time would spend their time. We loved everything about our stay. The views, the balcony was spectacular. Dinner at the Italian restaurant was amazing. The spa was great too. Highly recommend!
doctorbahrain
Saudi Arabia · Business trip · July 2023
“Amazing hotel and location”
+Amazing hotel with excellent services. Breakfast buffet with an enough variety of food and drinks. Friendly, superior staff services. Perfect location with a lovely garden facing the hotel and different nice restaurants in near foods.
+It was beautiful. Hotel is perfect.
“Amazing”
+It was an amazing stay, thank you fourseasons team . Highly recommended
+Grate place Everyone Very helpful will come back for sure