Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 103 reviews.
+Pro’s- this property is in an amazing location, close to restaurants, shopping, the water and bars. Rooms were very clean and appearance of the hotel is very nice! Complimentary breakfast was very good! Oscar was amazing- super friendly! Con’s- lobby bar is “open” from 7am- to I think 10pm but there was never anyone behind the bar to order a drink. Rooftop pool is nice, amazing views but a bit rundown. Needs a deck refurbish and new patio/lounge chairs. A/C works well in the rooms but only works if room key has it activated- can’t run it while you are gone so coming back from a long hot day you have to wait until the room cools down again. We got used to it but a little much in the beginning of our trip. Overall we will definitely stay at this hotel again!
“Comfortable at-home stay 3-min walk from ferry!”
+My second time choosing to stay here. It’s now my “go-to” when I come to Cozumel! The front desk reception guy is so friendly and helpful the place has a nice “I’m at home” vibe! The rooms are comfortable, the beds are especially cozy and nice. The cleaning lady asked if the room needed refresh and was pleasant to organize a good time with us. Our terrace had an ocean view to the side, as does the roof deck with a palapa and some chairs and a pool,It was all ours when there with a panoramic ocean view. And the location cannot be beat! It’s a 3-mile walk to the ferry, and flanked by two awesome restaurants “Jolly Cafe” for late breakfast and great coffee and the “Maplehouse” for great baked goods, sandwiches, salads and more. There are convenience stores and a ton of other restaurants, bars and clubs in walking distance. The place and location are worth the stay and you can eat and drink there too when bar/restaurant onsite is operating. I liove it! We feel at home here!
“Scary Place - stay away”
+we booked last minute - nobody was there after over an hour of sitting in the lobby - looked nasty broken windows - we just left
+The property was very nice, older, but nicely kept. The owner was great, and went out of his way to ensure we had a good stay. A brief miscommunication was settled quickly and easily with no repercussion. Check in and check out were great with no issues. The price was a great value and the facility was quiet. We stayed 5 nights (April 2025) and our included breakfast was delicious every morning. The staff was friendly, always helpful but unobtrusive, and spoke adequate english. The location in El Centro was convenient to everything needed, shopping, food, entertainment, etc. Rooftop view was average and the rooftop pool was enough to get wet if you need. There is no phone in the room and no tv so if that is what you are looking for (we were not..), this is not that type of establishment. There is no elevator- it is 3 story walkup. Rooftop lounge area included chairs and the small pool. There is a bar in the lobby area that was quiet and underused. Would definitely recommend and would definitely revisit.
+Solo female traveler approved!!! The Flamingo Hotel is a true gem. I stayed there for 27 nights and here are some examples as to why: 1. As a female independent traveler, safety is paramount. The Flamingo Hotel has an excellent reputation for safety and Francisco, the night guard, is always promptly ready to keep an eye on the hotel after hours. All rooms are electronic-entry. The hotel is a peaceful oasis placing it close enough to the boardwalk for easy walking but not so close that you feel like you’re in the fray. It is literally the perfect location. 2. Staff is par excellence: The owner, Tom, is welcoming and respectful at all times. Tom was so helpful in obtaining a taxi, is bilingual, and can easily advise on nearby places to eat or visit. Oscar, concierge elite, is the right-hand man who ensures that guests are informed & comfortable at every level. He is at the top of the hospitality game! Many reviews mention how wonderful Oscar is and they’re all true. Next, Carolina and Angela prepare the BEST food with a full menu of healthy ingredients and delicious meals (I highly recommend the tortilla espanola, huevos rancheros, or the French toast!!). 3. Location, location, locat
+This is a great hotel! The staff is VERY friendly. The location of the hotel is very close to the ocean with options for several restaurants around it. They offered a great breakfast included in the cost, and the rooms were big and clean. A/C, waterfall shower, and a balcony to sit and relax complimented this experience. We will be back!!
+Thebpeople who worked there were FANTASTIC , helpful and kind. Facility itself was nicely appointed. Had an issue with A/C, and they switched rooms for us when the tech wasn't able to come that day. It's really quiet, but also super close to Centro. Easily walkable to shopping, dining, taxi stand, everything you want!
+Perfect location and great staff!
+Nice and clean.
+No hot water for shower, no tv, bar not open