Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 31 reviews.
Breton
Canada · Group of friends · December 2025
−neighbor yelled at us that everyone there is always noisy and then would not leave for a while just kept complaining about how he did not like that this location is rented out like this. The people are always too loud
kristin
Australia · Family · September 2025
“Great location & comfortable digs in Osaka.”
+Awesome location. Close to heaps of transport options, resturants, bars & shopping. One stop from Osake station!
−Fridge was a bit small for a family of four adults. Limited cooking accessories. Otherwise great. The roof deck was very handy but could use a larger area under cover.
Al Mair
United Kingdom · Family · September 2025
+Very comfortable and clean and beautifully designed. A few reviews note that you have to go through downstairs shower area to go upstairs but there is enough privacy, so not really an issue. You do have to go through upper bedroom to go up on the roof, but to be honest we didn't use that area very often as it was just too hot! Good wifi and the TV has Netflix etc if you have accounts. Good location; not so touristy more genuine Osaka! Close to huge shopping street so no problems with food etc.
−Nothing really....
Ruth
United Kingdom · Group of friends · August 2025
“Amazing hotel with fabulous staff and food.”
+Great location just a short walk from Hakone town centre . Lovely traditional rooms and great Onsen . Food option for breakfast and dinner included , it was amazing to have the food brought and set up in our room . Delicious food and lots of choice and amount .
−Nothing.
Roberto
Brazil · Family · July 2025
“Great House and Location, but Poor Check-in Management and Steep Stairs”
+The location is fantastic, very close to the metro, which made getting around the city so easy. There are also convenience stores and small shops nearby, which was really helpful. The house itself has been recently renovated and is in excellent condition. All the facilities are modern, clean, and very comfortable with strong Japanese way of life style .
−We were very disappointed with how the check-in process was handled. We requested an early check-in in advance, which was not granted, but we were told we could drop off our luggage before the standard check-in time. We followed this suggestion and it took about 30 minutes to leave our bags. To our surprise, the property manager later informed us we would be charged an extra ¥6,000, claiming this counted as an early check-in. This charge was never mentioned beforehand, and there was no clear time limit explained for dropping off bags. We simply left the luggage and came back many hours later, this should not qualify as early check-in. When we asked for clarification, the communication was abruptly closed without any reasonable explanation, which left us with the clear impression of poor management and lack of professionalism. The house has three floors with very steep stairs. Carrying luggage up and down was a bit challenging, and we wouldn’t recommend it for elderly guests or families with small children.
Brett
Australia · Family · April 2025
“Exceptional”
Lynette
Australia · Family · February 2025
“Spacious in a great location”
+Spacious and clean. Comfortable and well equipped with everything we needed. Great location surrounded by restaurants and shops. Walking distance to trains and public transport. Absolutely perfect
James
Australia · Family · February 2025
“Superb”
+Comfortable, homely feeling accomodation with great amenities. Close to shops, restaurants, markets and public transport. Located in quiet side street. Communication was great. Rooftop area would be great to use in warmer months.
Liam
Australia · Group of friends · January 2025
“Superb”
Philippe
Canada · Family · July 2024
“The apartment itself is divine, the pictures do not even do justice to how beautiful it is. Great for families or groups”
+The size of the apartment was incredible ! Very clean, a lot of amenities. The location is beautiful and quiet. It is one station away from Osaka station which is amazing.
−Check in was a bit difficult, host did not answer for almost 2 hours so we had to eat dinner after a long travel with all our lugguage.