Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 121 reviews.
+The night receptionist was a wonderful lady, I had an early arrival, she offered me a safe place to crash. The early receptionist was so unfriendly, I paid 1000 baht for an early check in not an issue. The room I was offered, was in the new building with tiny corridors and steps with mattresses on the wayside. Lift from one floor to the other old building. Very confusing, a fellow quest had to show me the way. I requested a room change as I was becoming anxious. Eventually got a room in the old building. I was harassed by the breakfast waitress, as soon as I served my breakfast, she accosted me at the middle of the floor for payment, I told her to let me place my food on the table as the money was in my waist bag. I started eating as the food was getting cold, she kept on harassing me for money, pacing up and down staring at me as if I was going to do a runner because of 199 baht i recorded everything.
“Very good stay”
+With three-day in Bangkok, the First Hotel was one of our good places. The hotel is located in the heart of shopping and eating areas. Room are very clean and the AC is super cool which is amazing for us. The breakfast is very good and the staff service is very friendly and supportive. We are sure to come back. By the way, thank you
nlstnly
Family · January 2025
“It was ok”
+Stayed for a week during year-end holiday. Place is okay, near to lot of shopping centre and street foods are just one-step away. Hotel was average, room is big enough for luggage and stuffs, air conditioning works as intended. Bathroom is way too small, and hot water isn't working the whole stay, forcing me to take the cold shower entirely. Room was clean enough, the bathroom was just ok but they could do better. Cold storage available in our room, bur not water heater. Only 2 power sockets available in our room, which are dull and we have to hang our wall plug during charge. WiFi connection was good, but needs password to connect, which given only 2 passwords each room (but you could request for more passwords to receptionist). There are maximum 2 pax capacity for each room despite its big room size, and will be charged THB 1000 for extra person, each night, which we forced to pay since we're staying with 3 person a night, and no available room left. In conclusion, First House Hotel strategically located in 'heart of' Pratunam, a decent hotel for short-term stay to get easy access to most tourist picks. Personally i will not recommend this place for long-term staying.
rprettywoman2203
Family · November 2024
“Bad customer service by front desk staff”
+Front desk receptionist not attentive, not friendly and no customer service. 24/11 9.45pm, i have approached the front desk reception counter and informed them that i have misplaced one of my room keycard. Perhaps i might have left it at the breakfast room in the morning. To my surprise without asking for my room number the front desk staff told me that there is a charge of 300baht. I then asked them whether anyone have found it and return the keycard to the front desk. Rudely with a bad body language the front desk staff ignored me and kept on mentioning about the charges. The staff even asked me to check myself at the breakfast room tomorrow. I then asked for a manager. The front desk staff rudely said ‘ the manger went out.’ She even encouraged me to make a complaint when i told her that i will make a complaint about her rude behaviour. She then sit down at the counter and ignored me. Before i left the front desk counter i have mentioned that they have given me an impression that i dont have the money to pay for the charges. In fact i have placed a deposit of 2000baht upon arrival. Bad experience ever. Poor customer service.
I3803SWchristianp
Solo · September 2024
“No Parking”
+It might have a big room and all, the hotel is nice. But sadly, we can not park bike in front only for a second, while there were lots of motorcycle park there. The security says no parking, but there was alot of motorcycle park there. And what I bring is only a bike. It is what it is, do not bring come with vehicle eventho you think it will be only for meeting your friends for a short moment.
“Clean and afforadable, heart of the morning market”
+There’s lot of eatery during the day outside the hotel and morning market just right beside. 7-11 is 2mins walk away. They have 2 building therefore you have to change lift and walk over the 2nd building which is kind of troublesome. The lift is small can accommodate up to 4paxs. The road is narrow and crowd with people, car have to drive in carefully. Platinum mall is 8mins walk. The room is clean but there’s no window which I had booked a city view room. The bed is just nice for 1 person if you are not that big size. The aircon is strong and toilet look modern.
Compass47836823879
Family · March 2024
“Rude and Unprofessional Receptionist”
+I booked a few rooms in this hotel for my family who are visiting me in Bangkok, and my biggest regret is that I chose this hotel. I booked all the rooms under my name, because I am paying all in advance with my card. When we arrived there to check in, I said I am not staying there but my family will. They presented their passports and it should be fine. But the receptionist insisted that I have to give them my passport because I booked for them. Well I said I can't because I am not the guest there. And the receptionist keep saying I am responsible for the rest because I am booking for them. What is she talking about? Does it mean that the hotel is not responsible for the guests? Well ... I told her I will present my Thai driving license and she can scan or copy it. She insists that I gave them my passport, whether I stay there or not. I have never seen such a stupid staff in hotel industry. And she used the words such as "DO YOU UNDERSTAND?" to the customer and I have never heard anything like that from a hotel receptionist. That's it. That's the last time with them for me.
691vincenty
Couple · October 2023
“VERY BAD EXPERIENCE AT HERE”
+Booked 6 nights in this hotel and im experiencing bad things here. 3 nights Superior and Premiere Room. The receptions is trying to scam me and offered me not to move to premiere room and staying for superior 6 nights. The staff gave me Premiere Room SMALLER than Superior Room, with very bad Aircon Position that blow to face that make me cant sleep overnight. And i was asked to change room, the staff was not helped me to change and make a reason that all room is full, that time i was asked them at 11pm to reserve 1 room for me to change, and tomorrow they still say no room for change. VERY DISAPOINTED. Also i was faded bad experience in this hotel that Room was not noiseproof, Can hear when people walk outside. Aircon is noisy and cringy, Less wall plug only 2 per room. And HAUNTED ROOM at side Room.
“Convenient & Budget Friendly”
+Not a new hotel, but located strategically near Pratunam Market, which simply means, wake up, walk and shop like less than 5 minutes. Not a big fan of its amenities, but who cares, we just need a place to sleep that's all. If you are on a budget and plan to shop a lot, this is the place to stay. Also there's convenient store right across the street, so it will be super convenient if you are hungry in the middle of the night.
+Sure will come back again