Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 19 reviews.
joannaaK7388OO
Group of friends · June 2025
“Salute, Mr. Khai!”
+The rooms are particularly clean. The breakfast buffet is the best. Special mention to Mr. Khai who was most gracious and kind.
134sji
Group of friends · June 2025
“Khai made our stay special!”
+We had a comfortable and pleasant stay at First Eden Hotel. The rooms were clean, cozy, and well-maintained. A special shoutout to Khai, our warm and helpful attendant, who truly went the extra mile to make us feel at home. From small thoughtful gestures to ensuring we had everything we needed, Khai's hospitality made all the difference. Thank you for taking such good care of us!
Pastlivescollective
Group of friends · April 2025
“Unusual Experience at This Hotel in Vietnam”
+We stayed at this hotel as part of a tour in Vietnam. While the hotel was fairly clean and the staff were polite, the overall experience was quite unusual. We arrived in Vietnam at midnight and reached the hotel around 1am. The entire lobby was in complete darkness, making it difficult for even our bus driver to locate the entrance. When we finally got in, we found the staff asleep on the floor and sofas in the reception area. They quickly got up and were helpful, but it was definitely unexpected and not something we’ve experienced before. After checking in, some of us wanted to head out to find a nearby minimart, but we discovered the front doors were locked and the reception team had gone back to sleep. We were essentially locked inside, which felt very strange and a bit unsettling. The rooms were basic but in need of a more thorough clean , the floors and cabinet edges were quite dusty. On our second night, the room had been serviced, but the blanket was tucked in upside down, which left us confused. Breakfast was simple and adequate, with a small range of Western and Asian options, though nothing stood out. On the positive side, the hotel is in a strategic location with plenty
951pravink
United Kingdom · Couple · January 2025
“I was promised Room in the Morning but it was not ready.”
+We have booked a superior Dubble Room We got tween single room when they were in their change to Dobble The bedroom kettle plug was broken and they have changed the kettle but no where to plug in the kettle the kettle wires to sort, only one plug sockets in a room change my phone.
232maxd
Vietnam · Couple · August 2023
“Nice hotel in Ha Noi”
+Hotel good location everything around you, near by West lake and Ho Chi Minh mausoleum, 5 minutes to old quarter. Room clean and comfortable, staff helpful and friendly. You can book tour from travel dest ( Halong bay, Hoa Lu Tam Coc, Sapa). High recomend this hotel.
Nmac55
Canada · Couple · October 2019
“Just okay”
+Stayed here for 4 nights, would say it is an okay go hotel. No bad surprises but nothing to get excited. Staff is good but not great, food in the comp breakfast is a little bit better. Hallways are hot and smell like a kitchen, air con is too noisy.
mpamiranda
Vietnam · Group of friends · September 2019
“Short but sweet stay before going to Halong Bay Cruise”
+The staff here are really helpful. First, we arrived 12 midnight in Hanoi and our 3rd party transfer service was not in the meet and greet area. They helped us contact the company of our 3rd party service provider and we got to the hotel around 3am. We stayed here for 2 nights on a bedroom good for 3 persons. The room and the comfort room were clean. Toiletries are complete. You can request for ironing service on a very cheap price. Ice cubes for your tumbler can also be requested for room service without charge. Breakfast got a lot of choices. From fruits, salads to proteins and cards. Good for carnivores and vegetarians. Their are side street restaurants and convenience stores near the hotel. You can also use Grab app if you want to go around the old quarter. Friendly receptionists will welcome you to the hotel and they are also able to speak in good english. Will definitely go back! :)
J331RZdanielc
Vietnam · Couple · July 2019
“For one night”
+We flew into Hanoi for a trip to Halong Bay. We stayed in this hotel only for a night. It is a very nice place. The service is very good. They have a nice buffet for breakfast. Even when we got back from our trip, we were supposed to get a room their for another night and they could not take us, but they took us to a hotel nearby and as pretty. I will return if there is a chance
JojoBreda
Couple · May 2019
“Simple on a good location”
+3 nights here doing a road trip from north to south, Simple hotel. Comfortable beds. Breakfast just okay, nothing special but fine for a few days. Not far from the old quarter. Only 1 elevator. Not handy with big groups.
Rossa_cnshe
Family · March 2019
“Excellent hotel”
+I stayed in a great location. It was an amazing time for our group. Rooms were clean, staff is super friendly and hepful, they always smile. Breakfast is also delicous. We will definitely come back in the future.