Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 37 reviews.
Sandra Milani
October 2024
+Apartamento de uma suite em prédio residencial sem estacionamento.
G8771RHsharong
Ireland · Solo · July 2024
“Immensely rude and ill treating hosts. PLEASE AVOID.”
+I am a female solo traveler in my twenties. I’ve been to 15 countries in the last 2 years, stayed in a variety of b&b’s and hotels, but this was HANDS DOWN MY WORST EXPERIENCE. 1. I reached Fiorentini one hour prior to check-in, and rang the doorbell hoping to store my luggage until check in time. A friend who speaks Italian was with me, who came to drop me at this stay and help me as it was my FIRST TIME in Naples. After several tries at the doorbell, I thought I’ll call them instead. Used my local friend’s phone as I had no coverage (this is located on the 7th floor, and I didn’t have Italian sim). The host lifted on the “eleventh” try, and BEGAN YELLING AT ME. This was because I didn’t pick up their calls the previous day. I had lost that phone and the number. But he wouldn’t let me explain and kept raising his voice at me. I handed over the phone to my friend. 2. Then to my friend he said “I see two people at the door, but the booking is for one. I WILL CALL THE POLICE if you go through the door”. It took us both a lot of attempts to convince him that I am the only person staying and that my friend is to leave immediately. THIS IS THE KIND OF CUSTOMER SERVICE you can expect her
robbertk2014
Romania · Couple · October 2021
“Great place for a great visit.”
+The room was clean, with a great view over Via Medina. Vesuvius on one side, The port on the other. The Location is very central with a lot of important points within walking distance. The host took great care of us and any question was answered perfectly. Recommend this 100%
+Great location in regards to being close to everything in Naples, port, metro station etc. but it is located in a high rise building on floor 7 so there are alot of other business/residences
Verified traveler
January 2020
“A sparkle in Naples”
+The receptionist did everything she could to accomodate us and our daughter who is gluten free. The room was beautifully cleaned. I would highly recommend this place and the location.
+Overall a pleasant stay. We stayed the New Year’s Eve, saw a bit of fireworks from the room which was not expected. Location was good. Staff was nice, service was good.
“Great apartment”
+Apartment was comfortable and very clean . Was less than 10 minute walk to old Naples district. Welcoming staff most friendly and helpful. I would recommend this apartment to my best of friends.
Stemurphy
United Kingdom · Family · September 2019
“Well worth a visit”
+Arrived at night to a happy welcome and to be shown our room. Spotlessly clean and well appointed room. Supplied with coffee maker and even slippers. I've been big hotels and not had that compliment. Although the pictures don't show it we had a balcony with a view of the sea and Vesuvius. The Residence is so central to everything 2 metro stations with in 5 mins walk, the harbour 10 - 15 mins for fast ferries to Capri etc. The Galleria Umberto l and the Royal Palace of Naples about the same distance away. Considering the price and the location we were very impressed. It is an easy review to write because this was a good little find in a big city. Don't judge this place by the front door judge it once you are inside and you won't be disappointed.
hannah00001
Ireland · Family · June 2019
“Disaster and ignorant”
+To start off, I got a confirmation email stating that I needed to give a ETA for my check in, I answered I was not sure due to the flights and how long it was from the airport. Upon landing in Naples around 9:30-10:00pm I emailed the ‘hotel’ stating that I would be there in less than half an hour. When we arrived, the door was locked. We would not have been able to get in if it weren’t for other residents. The reception was on the top floor with nobody to greet us even though it was stated as ‘24hr’ reception. The lady who greeted us was horrendously rude saying it was too late to check in and that she had been in bed and that I had not emailed her giving her my ETA. At this point we were stressing out due to having nowhere to sleep. Eventually, she let us in and gave us a room key after a lot of bother and stress with many sly comments about the late arrival. The room was okay, I asked for two single beds and got a king size bed; this being said, was very comfortable. The room was very clean. The breakfast, everything was warm. There was no real selection. The lady from the night before catered our breakfast. On checking out, she once again made many sly comments about not checkin
+Nous avons adoré Naples , l hôtel est très bien placé .....très près du centre historique , le quartier espagnol et de la mer .par contre en bas de l immeuble , il faut aller à gauche du guichier du concierge et prendre l ascenseur jusqu au 7 étage .Petit déjeuner sympa avec gâteaux typiques d Napoli