Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Guest reviews
Italy · Group of friends · August 2025
“CAREFUL: this hotel is SHUT DOWN!”
−We went there and the hotel was completely shut down since mid-july '25 (booked back in April when it was still open). Both locals and authorities confirmed that the owner was arrested and worst of all Booking.com was not aware of this! Ask for a refund as soon as possible
Emad
United Kingdom · Family · August 2025
“Shut”
+The hotel been shut for long
−The hotel been shut for long time
Lewis
United Kingdom · Couple · August 2025
“SCAMMERS STAY AWAY !!”
−I didn't like anything about the property when I got there it was totally locked up , and looked closed for a while , hotel had all phones turned off . Avoid at all costs
Etim
United Kingdom · Solo · August 2025
+Nothing! The hotel is not operating.
−The premises was shut. Clearly the hotel is no longer operating. I called the hotel and got no response. The locals said the hotel has been shut for weeks. Quite how it's still on booking.com I don't know. I've contacted booking.com, unfortunately you have to go through their redress process which starts with having to send the hotel a message in the 1st instance, a complete waste of time Clearly. I'll see if I can contact booking.com directly. But the fact that this hotel is no longer Operating but not only are able to have a listing on booking.com but are also able to receive payments is nothing short of a scandal!!
Eleonora
Italy · Couple · August 2025
“FRAUD - DO NOT BOOK THIS HOTEL, IT IS CLOSED!”
−We arrived at the front of the Hotel and it was visibly abandoned, tried to open the doors, call the number and sent messages but no one answered! We asked to a local resident and he told us it has been closed since a while! Booking.com is not able to refund and so the money went to them without any possibility of having them back! Please do not live the same experience by booking here!
Meredith
Australia · Solo · August 2025
“If you're backpacking find a hostel or chain hotel, don't waste your money.”
−Check-in open until 11pm, no its not. The whole place was closed. No one answered the phone, couldn't even leave a voicemail. Travelled over 3hours to stay there and it was completely closed, having booked in advanced to avoid looking for somewhere last minute.
Anonymous
United Kingdom · Business trip · July 2025
“Hotel was closed down, had to book another hotel in Whitburn, still waiting on refund”
+Hotel was closed down, no one there at all when I arrived, had to book another hotel in Whitburn, still waiting on refund
−Hotel was closed down, no one there at all when I arrived, had to book another hotel in Whitburn, still waiting on refund
Ian
United Kingdom · Couple · July 2025
“Don't book!!!”
+Nothing apart from location!
−It was closed down indefinitely when we arrived with no notice given!!!!!!!
Kim
Canada · Group of friends · July 2025
“Bad”
+Nothing!
−We were trying to checking, found an open door which we entered only to find the manager passed out in the bar, breathing but would not respond . Empty booze bottles all over, half eaten food about and laundry all over. Totally unsafe. No one else around. We had to call for emergency wellness check. Booking was notified with no response. Once we arrived home booking responds with we can get ahold of property so told us to do it. I called booking and they still said we must contact property for refund. Booking will only give us 20 pounds unless we get hotel to tell booking to give full refund. How ridiculous! Booking takes no responsibility for who they allow to advertise on their site they just take your money shame on you booking! Please don’t book . Mi asked booking to take this place off the site but I see it’s says sold out!
Shaun
United Kingdom · Couple · July 2025
“Can’t really sum how my stay was cause didn’t get the chance to stay as it was closed when I arrived!! Not a person in s”