Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 75 reviews.
Elizabeth
Group of friends · September 2024
+They should stop their online reservation until they fix their system, its inconvenient for the people who will going to rent and they already charge your credit card because you do not know that they have problem in their system and its too late for you to cancel the reservation and when you get to their building you need to pay cash over your pocket because you no longer have a choice. Very tirreble, its good thing that I bring extra peso during my vacation or else I dont know where to stay, I cant withdraw money and I have appointments close to that area the next morning, thats why I rented that place. What a terrible place. I will not coming back again. Until now I did not yet get my refund.
“Ma pire expérience depuis 10 ans”
+Hôtel de plus en plus sale, des cafards dans les chambres, la fenêtre de la chambre qui ne ferme pas, de l'eau rarement chaude, très bruyant mais le comble a été de nous demander de payer 3500 PHP de plus que le prix payé à l'origine car les conditions ont changé depuis que nous avons réservé, notamment le petit déjeuner est compris... Hormis le fait que le petit déjeuner ne coûte que 150php, je trouve inadmissible de nous obliger à payer 3500php de plus certainement pour se faire de l'argent car c'est le weekend du Sinulog. Je ne recommande pas cet hôtel et après 10 ans que ma femme et moi venons régulièrement dans cet hôtel, nous n'y viendrons plus.
+toilet cover seat was gone. its hard to get a taxi. no security in the lobby. shower look like they never clean up.
Verified traveler
February 2023
+This property is so far from the photos and amenities described. DO NOT BOOK. The walls and plaster are peeling the bathrooms mild and mildew. Only one bed was made and the second was vinyl. AC was noisy and outside the window was a vent which started at 6am like a freight train. The area is less than desirable.
+I booked the room for my brother but since I’m not so good with online stuff. I didn’t get to put his name in the booking. I called Expedia customer service to ask for help but was told that it’s the hotel that could not help me. So I just paid something that I didn’t get to avail. So disappointed for both Expedia and the Express Inn Cebu
“hotel's only strong point: hot shower”
+1. i can deal with poor/so-so facilities. even if the hotel does not look good, even if you have very very old/overused towels, even if the toilet bowl is a bit dirty and the shower head, a bit rusty, all good with me. 2. i just wish the hotel staff were a little bit more considerate during checkin. i already showed you my payment receipt. you still wouldn't let me checkin just because it's not reflected in your system. you didn't even offer to help sort the problem out. 3. i hope you don't enter the guests room before they checkout. your excuse/reason for doing so is unacceptable. it also caused inconvenience on my part because i had to wait until you find the person who has the key to my room.
+It was terrible. Dirty, dusty, toilet flush is broken, many cockroach. Towel 3-4 days used before they change it.
HERMINIA VERA ALITA
May 2022
“Very good”
+Nice
“Cold shower”
+The room was decent. The bed was a common uratex 6" foam mattress. It wasn't good for my back but I survived. The price was fair. The shower was unfortunately cold.
+I did not like being changed twice for my one day stay at the hotel. Despite my best efforts to explain and attempt to explore options, I was being required to pay again. If you two (Expedia &hotel) would communicate, I would not be mistreated. It became so miserable that I booked a different hotel, using a different agent, for my remaining 25 days in the Philippines. And to Expedia, according to Google maps, I traveled 2.9 times around the world. I stayed in hotels, and traveled 352 days. You will see me do it again this year. But not a penny through Expedia. Four different years in my dozen years of travel, I used you, same bad results.