Era Hotel & Spa Tulum

Name: Era Hotel & Spa Tulum
Address: Calle 6 Sur, entre 7 sur y 5 Sur, La Veleta, Tulum, 77760, MX

8.9Very good68 reviews

from $93.43 per night

See rooms

Hotel

Calle 6 Sur, entre 7 sur y 5 Sur, La Veleta · Tulum

Facilities at a glance

Parking
Airport shuttle
Hot tub/Jacuzzi
Room service
Concierge
Family rooms

About this place

Luxurious Accommodation Era Hotel & Spa Tulum, located in Tulum, offers 4-star accommodation with a garden, free parking, and a restaurant. Each room features modern amenities like air conditioning, private bathrooms, and some even include a kitchen. Convenient Services This hotel provides guests with room service, concierge assistance, and free WiFi. Additionally, airport transfers and bicycle rentals are available for exploring the beautiful surroundings of Tulum. Relaxing Retreat Enjoy a peaceful stay at Era Hotel & Spa Tulum, where you can start your day with a delicious continental breakfast. With Tulum's attractions nearby and cozy rooms to unwind in, your vacation will be both comfortable and memorable. Book your stay at Era Hotel & Spa Tulum for a perfect blend of luxury and relaxation.

Choose your room

Pick check-in and check-out to see live room prices.

10 room types

Choose your room
Room type	Guests	Show prices
Studio Suite 50 m²	Sleeps 4	Show prices
Deluxe Double Room, 1 King Bed, Pool View 25 m²King bed	Sleeps 2	Show prices
Family Double Room, 1 King Bed, Pool View 25 m²King bed	Sleeps 3	Show prices
Superior Double Room, 1 King Bed, Pool View 25 m²King bed	Sleeps 2	Show prices
Standard Double Room, 1 King Bed, Pool View 25 m²King bed	Sleeps 2	Show prices
King Room With Balcony 20 m²King bed	Sleeps 2	Show prices
Apartment With Garden View 60 m²Sofa bed	Sleeps 4	Show prices
Standard King Room 25 m²King bed	Sleeps 2	Show prices
Superior King Room 25 m²King bed	Sleeps 2	Show prices
Family Suite 25 m²Single bed, King bed	Sleeps 3	Show prices

What this place offers

Parking

Transport

Airport shuttle

Pool & wellness

Outdoor pool
Spa
Sauna
Hot tub/Jacuzzi

Food & drink

Room service

Services

Concierge

Family

Family rooms

Outdoor

Garden
Terrace

General

Non-smoking rooms

Location

Address
Calle 6 Sur, entre 7 sur y 5 Sur, La Veleta, Tulum, 77760, Mexico
1.6 km from the center of Tulum

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 15:00. Check-out by 11:00.
Is parking available?
Yes, this property lists parking. Check the room offer for any fee.
Does the property have a pool?
Yes, this property lists a swimming pool.

Guest reviews

8.968 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 69 reviews.

Cleanliness9.4

Service9.4

Location9.4

Room quality9.4

Amenities9.4

Value for money9.4

Food and drink9.4

Saba
Finland · Solo · October 2026
10.0
“Great value for money”
+Great value for money. Beautiful rooms, I liked the decor. Lovely staff and pretty pool area.
−None
Luis Eduardo
March 2025
8.0
+It'a good choice if you aren't to picky
patrik
January 2025
8.0
+Teresa at the reception was absolutely perfect and accommodating; she definitely adds value to the entire hotel. It's a pleasure to have staff like her.
Claudia
April 2024
4.0
+The water came out mostly cold in the shower and the drain was closed so the water went down slowly. Was only there for one night place was clean the lady that was at the reception at night was friendly.
Steven
February 2024
6.0
+We had a fun stay. Hotel staff excellent. The hotel itself is okay, but nothing special. The setup of the room is a little odd, with the shower beside the bed, seperate from the toilet. Convenient for local bars and restaurants.
Excursion40261323245
Couple · December 2023
2.0
“Not recommendable at all.”
+Dear Tripadvisor Users, Please don't go here... We got a room which was really humid, just unhealthy. The bed was wet and filled with small human hair pieces, the bathroom was full with mold and the toilet was not working. Just an unhealthy environment. Pictures are available. We asked for a refund, but because of 'policy reasons' this was not possible according the female manager. So with others words, we were forced to sleep in an unhealthy room. As an alternative they offered us another room, which was in their words an upgrade. The bath was maybe 1m2 bigger, not really an upgrade. The same conditions also here: too humid, wet bed, mold, hairs in the bed, luckily this toilet was working. We slept there only one night at least to try, but the day after I was forced to look for a better hotel. We booked for 3 night, but no single dollar was refunded. Everybody knows that policies also have exceptions... I think this hotel is unique in promoting themselves in a positive way on internet and social media, but in real life it is one big disappointment. Please don't fall for it.
TrellieG78
Couple · November 2023
10.0
“From Tulum with Love”
+My husband & I stayed here for one night (we were in Mexico for a wedding in Cancun). I read the reviews and wanted to check this hotel out for myself, and it did NOT disappoint! The room was nice. There are no TVs in the rooms, and you honestly don't miss not having one. We didn't even notice right away. After our long flight we were going to shower and hit the town, but when we turned on the shower, the shower head wasn't working. We went to the office, and they were extremely apologetic and said they would send someone to fix it. The maintenance person came and was unable to fix it. They then would out to purchase a brand-new showerhead for us (the room). The service was five stars! The pool area is nice and relaxing, and the beds slept like a dream. I would definitely stay here again.
Resort66754871197
United States · Couple · October 2023
10.0
“Recommended”
+This hotel is 10 stars. The room is amazing the pool and breakfast are highly recommended. It’s a long walk of 20 minutes to city centre but it’s also surrounded by cool places cafes lounges that u would enjoy. Also they offer free bikes that could be used to go anywhere
Tasha L
September 2023
10.0
+I can honestly say I enjoyed my stay at Era Hotel. The hosts were a beautiful couple who welcomed me warmly. They were so willing to help me find dining options, car service and even offered to make me breakfast for my birthday. I absolutely loved my stay! Highly recommend 10 out of 10! Thank you guys for helping my first solo trip a memorable one. And the traditional Mexican Breakfast was delicious!!!
Manuel
September 2023
10.0
+Muy bonito lugar. Excelente amenidades y un personal muy amable.

Good to know

Check-in & check-out
Check-in from 15:00 · check-out until 11:00
Pets
Pets are not allowed

Facilities at a glance

About this place

Choose your room

10 room types

Studio Suite

Deluxe Double Room, 1 King Bed, Pool View

Family Double Room, 1 King Bed, Pool View

Superior Double Room, 1 King Bed, Pool View

Standard Double Room, 1 King Bed, Pool View

King Room With Balcony

Apartment With Garden View

Standard King Room

Superior King Room

Family Suite

What this place offers

Parking

Transport

Pool & wellness

Food & drink

Services

Family

Outdoor

General

Location

Address

Questions about this stay

What are the check-in and check-out times?

Is parking available?

Does the property have a pool?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews