Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 64 reviews.
Alfred Hok-sau AU
Hong Kong SAR China · Solo · December 2025
+Location
Dan Nitrox
United States · Couple · November 2025
“High quality ryokan with nice onsen and excellent kaiseki dinner”
+This ryokan offers great views from both rooms and onsen baths. The traditional kaiseki dinner was exceptional. The onsen itself was clean with wide selection of shampoo and soaps. The location is convenient to take scenic Kurobe gourge railway, the station is less than 10 minutes by foot. The living suites were very spacious.
−Unlike other ryokans of this class, the provided breakfast was not the kaiseki-style but rather typical buffet of a business hotel. Surprisingly, the room did not have a tea pot with the loose tea but an electric kettle and tea bags. The lobby coffee machine works only from 2pm to 6pm.
Barbara
United Kingdom · Solo · November 2025
+Fantastic room and helpful staff. Great breakfast
Rose
United States · Couple · November 2025
“Beautiful views but terrible pest problem”
+The area is beautiful, as are the nature views. Kurobe Gorge is beyond stunning, and the town of Unazuki Onsen is really cute! Lots of nice local spots and cafes, it's really charming. The staff at first were really nice and helpful in killing all the bugs, bless them.
−I wish I could have had the experience I so looked forward to at this ryokan, as it was the property I was most excited about on our Japan trip! We shelled out for one of the most expensive rooms with a river view. My partner also was super excited since it is his first time in Japan, and it was going to be his first ryokan and onsen stay. Upon check-in, we were warned about local stink bugs that might get into our room from the mountains, and that staff would come kill any if we rang them up. No biggie, we can handle a few bugs, right? I lived in Japan for years, I know the drill. ...Y'all, within the first two hours we spotted nearly THIRTY bugs, and with every one killed, a new one replaced it within minutes. Some tried to crawl into our bags, one landed on my partner, there were at least a dozen in the hallway - the more you looked around, the more you spotted. Staff assured us they'd be happy to come kill them anytime, but they also said it would get worse as it got colder at night, that there were no rooms safe from them, and that they were getting heaps of calls from other rooms too. I get that this might be seasonal or dependent on the weather, but it just wasn't reasonable
Chi Hung
Hong Kong SAR China · Solo · January 2026
+房間很好，前臺服務員很友善
Martins
Italy · Group of friends · January 2026
+Onsen immerso nella natura con fuori la neve e la simpatica presenza delle scimmie!
−Cena non di alto livello
Takuro
Japan · Couple · December 2025
“まずまずかな。”
+温泉が熱くて、良かったし広々としていた
−朝ご飯をもう少し充実して欲しかった。
Athena
New Zealand · Family · December 2025
“永身難忘的美好”
+原先在網路預訂上，可能是網站的問題有些人數不符，但是飯店的人員盡最大的努力，解決了問題。讓我和年長的父母在這個旅館中留下了最深刻的美好記憶。 無論在住宿、早晚餐點、和服務人員，都是無可挑剔的。各個池的溫泉也都滿心喜歡。
−可能是需要和預約網站有更明確的溝通
Chalermpol
Thailand · Couple · December 2025
“ประทับใจ จะกลับไปอีก ขอให้กิจการเจริญนิ่งๆ ขึ้น”
+ห้องพักสะอาด วิวสวยมาก อาหารยอดเยี่ยม อ่างอาบน้ำเยี่ยม
−ไม่มี
Isabel
Spain · Solo · December 2025
+Onsen privado, onsen público, comida, vistas, habitación.