Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 140 reviews.
alexandracT5798MV
Family · August 2026
“Wonderful!”
+Wonderful boutique hotel, with only 12 rooms. The seaview rooms are absolutely beautiful, spacious, elegantly decorated, and offering a stunning view. Each room has its own deck facing the sea, with chairs and a hammock to relax and enjoy the view. The hotel also has a private beach, spa and a very pretty swimming pool. The level of service and responsiveness from the staff was outstanding, far exceeding anything else we experienced during our trip in Yucatan. In addition to being very friendly, the team is available 24/7 on WhatsApp, gave great advice on cenotes, activities and restaurant. They also sent a doctor for the kids very quickly when I needed one. I highly recommend Encantada Tulum if you are in Tulum.
W3212BHchriss
Couple · July 2026
“Encantada was great.”
+The staff at Encantada was amazing. They made us feel at home. Our beachfront room had amazing views. Highly recommend.
Odyssey24802916014
Couple · June 2026
“Perfect Anniversary Getaway”
+We spent 7 wonderful days at Encantada Tulum celebrating our anniversary, and the experience exceeded our expectations. From the moment we arrived, we were welcomed with delicious margaritas, which set the tone for a relaxing and memorable stay. Every morning, we enjoyed an amazing continental breakfast with freshly squeezed juices and delicious food. The quality and freshness were outstanding. The property itself feels very private and peaceful, making it the perfect place to unwind. The staff were exceptional,friendly, attentive, and always responsive to any request we had throughout our stay. We also enjoyed using the complimentary bicycles to explore the area. As an added bonus, we had access to the pool at a neighboring sister property, which was a great amenity. We truly loved our stay at Encantada Tulum and would highly recommend it to anyone looking for a beautiful and relaxing getaway. We will definitely be back!
crystallM5346TX
Solo · June 2026
“Unmatched hospitality in a soulful retreat.”
+Encantada is an extraordinary resort with unmatched hospitality. It's private, quiet and idyllic. The wholistic experience was relaxing, rejuvenating and restorative to the soul. The design of the suites, hotel and spa are approachably luxurious and perfectly harmonious to the environment. It's quintessentially Tulum. The staff are beyond accommodating and genuinely caring and kind, creating the most meaningful and unforgettable vacation I have ever had. I will definitely be back!
edcbazyxw
Couple · June 2026
“Amazing Service”
+We had a very relaxing time. The room was absolutely amazing, but the main attraction was the hospitality. Everyone at Encantada truly cares about your comfort and convenience. We’ve traveled all over the world. Some locations are better, some are worse, but never have we found the level of genuine hospitality as we found in Tulum generally and Encantada especially. When we return, it will be directly because of the impression the team at Encantada made on both of us during our stay.
oxanasudilovskaya
Family · June 2026
“The Best In Tulum”
+We are coming back here our 3d year in a row. And not only because of location, beach, food etc but spectacular customer service. Alejandra, Paola, Melissa, Cristopher and entire servers team, housekeeping team became as our family. This time we had some celebration at the property and everything was ready and set the minute we arrived with some personalize gifts and goodies . I have no words to describe how happy and pleased we were! Best place in Tulum!
483caridadb
Group of friends · May 2026
“Memorable experience”
+It was an excellent experience with the staff. They were all very hospitable, attentive, and responsive , especially Melissa and the concierge TEAM, along with Alex, Samuel, and the entire staff. They went out of their way to help us and were always extremely courteous.
tomp1955
Couple · May 2026
“Paradise found”
+After a hectic couple of weeks touring around Mexico, this stay offered the perfect few days of complete peace and relaxation. We were incredibly fortunate to be upgraded to an ocean-view room , waking each morning to the sight of the sparkling blue sea and gently swaying palm trees felt like stepping into a tropical paradise advertisement. The staff were exceptional throughout our stay , warm, attentive, and genuinely friendly. Nothing was ever too much trouble, whether it was delivering a refreshing mojito to our private deck, securing restaurant reservations, or arranging an early-morning trip to the breath taking ruins of Tulum so we could beat both the crowds and the intense heat. We cannot recommend this property highly enough. It truly delivers a sense of indulgent escapism, with a perfect blend of luxury, tranquillity, and outstanding service.
R_Caledonia
Solo · May 2026
“A Peaceful Beachfront Retreat with Exceptional Hospitality”
+Excellent stay for a solo traveler. Right at the beach, it’s a quiet getaway perfect for true rest and relaxation. The staff provided warm hospitality, and the concierge team was especially attentive and helpful throughout my stay. The rooms were lovely, the breakfast was excellent, and the hotel is clearly very well managed. I also appreciated having access to the amenities of their sister hotels next door, along with the great selection of hotel restaurants. Highly recommend!
Safari45064085611
Couple · May 2026
“Good experience and friendly staff”
+The staff are friendly and the beach/ room looks exactly like pictures. They have free rental bikes so we can get around easily.