Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 59 reviews.
zeni7886
Family · December 2025
“Good location but inside service is not as expected defo not a 4*”
+Where can I start i will tell you all the good points then why you shouldnt book We went with a group stayed here for 6 days the location is fine 10-15min walk to the A1 gate of the haram so not that far but could get longer if they close the entrances to go to the mosque. The rooms are clean but be mindful they dont change your towels and bedding everyday its every other day like may be after 2 days. They clean the bins regularly everyday. It is not value for money as we have stayed here yes its close by but basic stuff like hot water to have a shower is not available I have complained everyday to be told that we will change your room they keep messing you around. Say come at magrib, isha and then the next morning but they dont do anything. Yes I went with the group but even they couldn't do anything as staff keep given them the same excuses. After all this shower business was told they have a small boiler in such a massive hotel bare in mind the have over 14 floors and 2 towers and said thats how the water comes out becuase of this I dont recommend it unless ur not bothered. The noise level around the rooms its been quiet not noisy but the reception is always very busy. It is a v
174sahila
Family · December 2025
“Umrah trip”
+I stayed in the emaar grande Makkah in room 1019. Our cleaner was Amar and he was very nice and cleaned our room to a good standard and provided toiletries when needed. He always asked if we needed anything and ensured we weren’t without. The view from the room was amazing as you can view the clock tower.
jamila
Family · September 2025
+If you going for chilling very nice hotel but we going for umrah . When i go for umrah i don't like to missed 1 prayers in haram but this hotel not convinced for 5 times prayers in haram. Especially like me health conditions . It's quite far when you back from prayers, all gate get close. You need to walk 15 minutes. Then many millions people crossing the road , doing shopping. Beggars, footpath close by those silly womans for there cheap staff sailing . It's not easy for health problems people. In shaa Allah next years i will avoid long distance hotel.
+It was not the best experience. There were leaks in the bathroom. The csdpet was not clean. We were not placed in the same floor even though we were promised this would be done.
401rahmanm
Family · August 2025
“Worst experience at breakfast”
+I had a very disappointing experience with the breakfast service at this hotel. The staff were extremely aggressive and lacked basic hygiene standards. While I was eating, they were spraying cleaning chemicals in the dining area, which is very inappropriate around food. I had just placed my plate on the table and stepped away for a drink, but within seconds, a staff member began cleaning my table, spraying near my food and pushing my plate aside, even though it was untouched. When I politely asked why they were cleaning my table when I had just arrived, I received no response, only dismissive looks. The staff also pushed chairs roughly when moving behind guests, showing no patience or courtesy. Sadly, I ended up feeling unwell later that day , I don’t know if it was from the food or from the cleaning spray getting on my meal. Overall, the breakfast experience was unpleasant, and the service needs significant improvement in professionalism, hygiene, and customer care.
+Good staff
+It's a matter of mistake in location of hotel and a matter of few second when I realised that I made a mistake in location of the hotel then I lost the money which I know is still in the agency. So your agency is gluttonous and greedy.
Bhatti
Family · August 2025
+Bed were clean and comfortable and food was nice
+first off the walking distance isn’t actually 17 minutes, i would say much less. you can see the clock tower from the hotel. the rooms were good, it took us a while to figure out the AC but that’s ok. breakfast was 3/5. they dont really change anything except like two dishes daily but other then that it’s fine. the staff were friendly but sometimes it was difficult to find the receptionist or talk to them because they would stop the conversation they are having with you to go and talk to someone else, very annoying but what can i do. overall you get what you paid for so in the end it wasn’t bad but i wouldn’t say it was good. will probably get the hotel in the future tho we will see inshAllah. first picture it what it looks like walking in and the second is the view from the window(it was the 5th floor)
Quest56888070893
Family · July 2025
“Okay”
+The hotel could do with an upgrade especially the bathrooms. The water smells odd which is not pleasant and the tiles appear old. The pressure of the shower is good with both hot and cold water. The rooms are a bit cramped. Includes a fridge, kettle, coffee, tea bags (exposed out of its wrapper), no milk. No space to pray in the room as its small, but there is mosque in the building which is really nice. The lifts are quick and plenty of them. Staff are friendly. Room service only makes the bed. No wipe down of bathroom and no hoover. Bedroom window was cracked. Hotel is about a 10 to 15 min walk to the haram. There are lots of shops on the roads including Asian restaurants. Overall its ok but I wouldn't stay here again. Its more a 4 star (at a push), and location of the hotel brings it down further.