Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 173 reviews.
323adelaa
Group of friends · March 2026
“Excellent stay”
+The location was great, the breakfast was basic but just what we needed, and the staff was kind and helpful! We were 4 people staying in a room and the size was great for all of us.
556karen34
Business trip · March 2026
“All male staff very uncomfortable vibes iam a woman and was made to feel uncomfortabke”
+When i entered the male at reception was informing a guest of establishments near the hotel? Then when it came to me checking in his vibe changed he didnt infiem me of any where to go to eat as they DO NOT DO FOOD? But did give iff a demand if a look at my driving liscence very strange for a hotel to ask for that kind of id. also my credit card details that he wrote down never should anyones information be written down. He proceeded to tell me not to use the kettle as theres coffe provided there was no coffee. It was all males not one of them made contact the english spoken lad was on the pgone to his mother on loud speaker while i was requesting some milk the window in the bedroom was left open and unabke to close felt like i was sleeping outside 80m winds outside again in all i seen 4 males and not one i mean not one made eye contact tried to make conversation actually triggered my diagnosed ocd very uncomfortable didnt feel safe atall ? Next morning breakfast was weetabix cornflakes toast choice of fryit and youghurt bowl of jams and a pot if bllack coffee got it of groupon paid £119 it wasnt even worth £45 i will be requesting a refund
maggiejim2905
Couple · March 2026
“Nice comfortable hotel”
+Nice old hotel and friendly staff. We were given a lower floor room when we booked in without asking because we have mobility problems. Room was warm, clean and well maintained. Comfortable bed. Very good value for money. Also close to the centre of the city. Would recommend.
AllisonB2093
Couple · March 2026
“The room was very noisy we sat in the bar for ages waiting to be served rang the bell at the reception for ages but 😮😮😮😮”
+The room window kept banging we sat at the bar nobody came rang the bell still nobody came the bar was shut at 10 told it was opened till 11 place was all locked up the breakfast wasn’t nice didn’t have a nice stay at all
92elannec
Business trip · November 2025
“Interesting. But not in a good way.”
+Positive: it was a good location and the staff, when they were about, all seemed very pleasant. Negatives: my room was on the top floor. Up 4 storeys and no lift or any assistance offered. The TV had no signal and was utterly unwatchable. Thankfully I had a good book with me. There was no one on reception when I went out for dinner or when I returned so I couldn’t let anyone know. The bed was adequate but the pillows were weird, cheap and lumpy. Bathroom style was 1970s hostel chic and the shower was more of a light drizzle than an actual shower. Temperature highly variable. Fixtures and fittings were all just a bit tatty, and I did wonder if the hotel had an up to date electrical safety certificate (elderly sockets, light switches, lamps etc). Breakfast is unappealing unless you like cold ham, cheese and boiled eggs. It was all edible but it just felt cheap and a bit begrudged. But overall it was wind and watertight, and nothing seemed to bite me when I was asleep so that met the basic criteria. I don’t think I’d rush to return though.
richardeJ8590JL
Family · November 2025
“Poor value for money”
+I really don’t like giving poor reviews to businesses, but I have to be fair and honest. This was the worst hotel room I have stayed in in many years. Quite probably the other rooms were better but without seeing them I can’t comment. I stayed for two nights with my adult son midweek in November (low season) we had booked a twin room probably a fortnight in advance. The room we were given was in the basement. Which obviously isn’t going to be the best location but not a problem in itself. But I really got a sense that this room was used as a last resort. No towels in the room on arrival, although supplied when requested. The bathroom wasn’t cleaned properly. Neither the bath /shower or sink drained freely. Inadequate soap supplied for handwashing. No reception on the TV. A trailing electrical extension on the floor was the prime electrical source to plug in kettle, phone charger etc. both bedside lamps didn’t work and one of the bulbs in the bathroom wasn’t faulty. It pains me to post a review like this but most of these issues in my opinion are inexcusable and clearly recurring. I did ask for a different room and was told that we may be able to move after the first night, but I di
U5250GMmichaelc
Couple · October 2025
“Satisfactory”
+The age of this hotel gives it its charm . We were at the top room at the back with a lovely view of the castle . The host Andrew was very well mannered ,polite and friendly. Two things I may pull up ,there were no fruit juices available in the continental breakfast and our room tea & coffee ingredients were not replenished during the day . That apart quiet location made for a good night's sleep and easy access into Edinburgh by train ,bus ,tram or on foot
JetCarson
Solo · October 2025
“Need some TLC but ideal for a city centre stay”
+Stayed here two nights in a single room. Had some concerns after reading some reviews but I needn't have worried. Yes it's an old building and it's dated and worn and needs some TLC. But it's clean, a great location for the city centre and for a short stay it's ideal. Room had a TV, tea/coffee making facilities, a hair dryer, ironing board (can't recall if there was an iron I didn't use it). The toilet/shower room was a a little cramped, not much room for manoeuvre. However I just needed a room for two nights and this fit the bill perfectly. No complaints I would definitely use again.
M2977GVamandaw
Family · October 2025
“City break with family”
+The hotel was close enough to enable us to walk wherever we needed to go but far enough away to be away from the noise of the main touristy area especially at night. The staff at the hotel were all very friendly and helpful. The room was comfortable.
heathersW2188FC
Solo · October 2025
“Lovely Hotel”
+I stayed here for two nights and really loved my stay. It’s within walking distance from the city center, Water of Leith path, and other places I wanted to go, but is on a quiet street away from the rumbling busses and crowds, so it’s very quiet at night for sleeping. The staff was super helpful, personable, and accommodating, and was able to help me figure out the bus route to go visit a few places outside the city. Delicious breakfast available at the hotel, and plenty of good restaurants within walking distance, too. Would definitely stay here again!