Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 59 reviews.
winniec998
China · Solo · February 2024
“Terrible place and irresponsible manager”
+1. Difficult to find contact number etc and finally went into WeChat and was able to communicate with a guy, the manager? 2. Booked airport pickup but manager mixed up clients during electronic communications.During transfer, their rented car was hit at the back by taxi. I was the back passenger and felt some pain in my back. Asked manager to write note of what happened for me to claim travel insurance after seeing doctor and he refused and asked me to goto the police to ask for the evidence. The manager was hesitant to give me his name when asked and was unhappy to come to discuss the matter with me but instead, asked me to walk to their other hotel nearby to talk to him which I have no idea why this should be happening. Also car transfer fee of USD10 per trip was the first and most important thing their staff asked on arrival, all before room key/ wifi password etc were given to me. 3. Room- dim,smelly,no hot water, TV not working. Toilet seat wobbly.Only at least Aircon functional. AVOID THIS HOTEL BY ALL MEANS. ABSOLUTELY NO PROFESSIONALISIM AND RESPONSIBILITY IN THIS HOTEL.
meimejmaymejen
Philippines · Couple · October 2023
“Needs improvement”
+Me and friends booked at the last minute in this hotel through Agoda. So after 5 minutes, I made my booking, took a cab, and in a few minutes, I reached the hotel. They asked for my booking confirmation; unfortunately, I did not save it. I could not download my booking voucher as the internet was so slow. It took me 30 minutes to locate my booking. However, they said that they are fully booked and need to move to their sister hotel, Dream Relax Inn, just 5 minutes away. I waited for almost 30 minutes when they realized again that they were fully booked and needed to transfer to the Dream Relax Hotel. So I had no choice but to return again. When I enter the room, I smell dust. I even used my perfume and bought a room spray to lessen the bad smell. Rusty door knobs and hangers in the toilet Broken handles for the cabinet. Less power outlets, and too far from the bed area. Broken iron. There are no tags indicating if the liquid bottle is for hair conditioner or shampoo. No toothbrush and toothpaste. Very dimmed lights. You can feel it every time the neighboring rooms open and close their doors. It is very scary if you are alone. We need to complain about that last breakfast because th
+The staff of this hotel were very nice. However, it’s not worth the money paid. The breakfast was an egg, a few pieces of oranges and apples, two pieces of white break and a mini hot dog. I had to go to the neighborhood supermarket afterwards to get additional nourishment. The bed was as hard as a rock. Very noisy room with sounds from the traffic below. But the staff, again, made the day. Extremely friendly people.
+I was originally booked here, March 2023, to relax after a few gruelling weeks abroad. After discussion with the manager, I was moved to a quieter location, The Dream Relax Inn, which was literally around the corner and off the main road. They are the same hotel chain. I appreciated the manager's compassion when I requested a quiet location (this hotel is on a main road with a lot of motorbike traffic). If you want a great location, this is a good place.
+Nous avons été logés dans une chambre qu'il a fallu quitter car l'électricité était HS, la télé et le frigo ne fonctionnaient pas. La deuxième chambre était correcte. Durant notre séjour, le ménage n'a pas été fait et le linge de lit et de toilette n'ont pas été changés.
+The room was clean, beds comfortable, excellent AC, very good meals and the staff were very friendly.
+internet is terrible. hotel is very old. a chicken kebap shop next to it. your room also smells like chicken. bathroom is not clean. electric plugs is not working.
Stephen
Family · December 2022
+Airport pickup was late. Delivery to airport was not arranged before we at last minute. But room is big, clean and many cafe and restaurant around.
+There was supposed to be a complimentary one way hotel to airport transfer. The hotel called a cab to transfer us to the airport. Upon reaching airport, the cab driver said we have to pay the cab fare. The hotel did not pay. We had no choice but to pay the cab driver. There was no complimentary transfer as stated on the hotel booking page.
tracy
Family · October 2022
+we did not stay at hotel we booked. hotel was full, they dropped us the other dream relax with smaller one bed room which is not the two beds room we paid. no breakfast either. room smell so bad