Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Andrew
United Kingdom · Solo · October 2026
“Stunning views but not a perfect hotel”
+d feel like the price was a bit high for what we got, based off other things we have done in Sri Lanka When we left we organised a car to take us to the Train station, again organised through the hotel, this was very helpful, and the driver was brilliant, he stayed with us at the train station and helped make sure we had the correct tickets and got onto the correct carriage Overall this is a brilliant hotel with spectacular views, but there is just a few things that weren't perfect, and for the price we paid I would have expected those small things to be corrected But we would definitely recommend this hotel
−It wasn't great value for money, the excursions do seem a bit overpriced, not that they are bad, because they are very good, but they just seem expensive for the activity, the lack of a mosquito net / was plug in was frustrating being in a jungle, and this seems like an extremely easy fix, but there is alot of bugs that can come into the room and onto the bed otherwise, the waiting staff are a bit overbearing at time
Gordon
Ireland · Solo · August 2026
“Exceptional stay.”
+It is an amazing property, the views and surroundings are breathtaking. Staff were lovely with a keen eye for detail. The room was exceptional. Food was really good and service was as expected.
−It is a bit off the beaten track but well worth 2/3 nights stay.
Than
Thailand · Couple · August 2026
“Good view but not worthy.”
+The view and the old guy at concierge.
−1. The room was dirty. The floor was covered in black and brown dust, leaving a sticky, filthy residue on my feet when walking. While I understand that locations on a mountain can be dusty, the floors should not be sticky. Furthermore, none of the staff members removed their shoes when entering the room. In the bathroom, they placed the hair conditioner at the hand washing sink instead of inside the shower area. It was very confusing and inconvenient 2. The staff service needs improvement. The young lady at reception was quite moody and emotionally unstable. During dinner, a staff member asked if we were finished after we had only been eating for 20 minutes. We had just paused for a moment to check our phones, and our cutlery was not crossed or placed in a way that indicated we were done. It felt rushed and unprofessional. 3. The food is not tasty.
James
United Kingdom · Couple · July 2026
“One of the most breathtaking hotels I’ve ever stayed in , and the perfect place to propose”
+Dreamcliff Mountain Resort is simply stunning. From the moment we arrived, the views over the Sri Lankan hill country and tea estates stopped us in our tracks , genuinely one of the most spectacular locations I’ve ever experienced in any hotel, anywhere in the world. The huts are beautiful , spacious, characterful and incredibly well appointed, but the real showstopper is the balcony. Sitting out there with nothing but mountains, mist and tea estates stretching out as far as the eye can see is something we’ll never forget. It’s the kind of view that makes you stop mid-conversation and just stare. The staff were wonderfully warm and friendly throughout our stay , nothing was too much trouble. The food was excellent, making the most of fresh local ingredients with real care and attention. I proposed to my partner here during our stay, and the hotel team kindly offered to help set things up. In the end, the balcony itself proved to be the most perfect and intimate setting I could have asked for , even better than I’d imagined. It was a moment we’ll treasure for the rest of our lives, and Dreamcliff provided the most magical backdrop for it.
−Nothing
Slender
Australia · Family · July 2026
“Disappointed”
+The resort is beautiful. And the view awe inspiring The food was really average, very disappointing. Staff not trained well. Said food was gluten free. It had soy sauce in it. Brought gf bread to table in a basket filled with other normal breads so clearly had no idea about cross contamination . Wait staff were either overbearing or underwhelming: our worst stay in Sri Lanka, which is a pity because the location and natural beauty of the area is breathtaking.
Darren
United States · Solo · June 2026
+Absolutely stunning grounds and views. The pool was a delight and the food was fantastic. Very attentive and welcoming staff. This place felt like a dream indeed!
−Nothing
Noam
Israel · Solo · June 2026
+Amazing service, best we ever experienced. Great view from wverywhere in the Hotel, including room terrace. Tasty food. Very clean.
−In our room the bath room was not totaly disconnected from the bed room (meaning the wall Between them didnt go all the way to the ceiling) which felt very awkward. Also food is pricey for Sri Lanka. Location is 20 min tuktuk ride from Haputale.
Hale
Türkiye · Couple · May 2026
“All the stuff are good and friendly thanks to Vipula 😊 thank you”
+Its peaceful,comfortable ,lovely with amazing view .
−they shouldn’t allow kids adults only
K Sunanda
Canada · Group of friends · May 2026
“We are very disappointed with our overall experience. Our booking was made through Booking.com. Our driver was not give”
Cécile
France · Couple · August 2026
“Joli”
+Le personnel très aimable
−La froideur des chambres