Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Coralie
France · Couple · November 2026
+Personnel agreable
−We did the checkout after 1 night instead of 3 because we found the room durty with sand, stains on the Sheets and outside sofa very durty. Also no hot shower in the room 3. We were quite disapointed of the pool and level of the rooms, which are quite différent from the photos. When i did this feedback to the owner, she didn’t even read my message…
Julia
United Kingdom · Couple · November 2026
“Shocking experience - suspected bed bugs and serious safety concerns!”
+Shocking experience - suspected bed bugs and serious safety concerns Our stay at Dos Ceibas Tulum was extremely disappointing and distressing. Upon arrival, we had to change rooms due to incredibly loud mechanical noise from the neighbouring building, so intense that the walls were vibrating. Our second room had no hot water. Despite following reception’s advice and leaving it running for approximately 30 minutes, the water remained cold. The most disturbing issue was the suspected bed bugs. My husband and I woke up with numerous bites across our bodies, including areas covered by clothing. As we had a pre-booked tour, we only managed to inspect the room properly upon our return. We discovered blood marks on the sheets, concerning signs of possible bed bugs and the poor condition of the mattress. Everything was documented with photographs. Another serious concern was the lack of overnight staff and security. We personally witnessed staff leaving around 7 pm, after which there appeared to be nobody on duty. The reception was closed, yet the main entrance gate remained open throughout the night, with no visible security. This was particularly unsettling given the neighbouring apparen
−I’m sharing our experience, together with photographic evidence, so other travellers can make an informed decision before booking.
Ashika
United Kingdom · Couple · January 2026
“Loved it!”
+Really clean, nice staff. Great beach and beach bar etc. yoga class was amazing onsite. Loved the stay, room was cleaned everyday with fresh towels. Staff very helpful and accommodating. Would stay again!
−It is close to a beach club that plays loud music until early hours, but that only happened 1 night of our stay
WafflePants
United States · Group of friends · December 2025
“Nice beach, bad breakfast, leaky roof”
+The hotel is on the beach and serves very good pizza that is not too expensive either (considering just about all prices in Tulum are excessive) - the beach is beautiful but the waves can be fierce even in mild weather - so you got to like dealing with brutal waves to swim here. In general this entire place is about looks primarily and not to do sports or hikes. I would not return here for sure.
−This hotel seems to be on the downhill. We had breakfast here a few years before and it was great. This year they can't even be bothered to give you some fruits. All you get three slices of toast, margarine and some kind of eggs. We had to resort to buying bananas, papayas, oranges cutting them up and bringing that to the so called "free" breakfast. Cost like 5 dollars to do that. We found that to be ridiculous that a hotel at this price point would not even get you some fruits for breakfast. The room was severely leaking during a rainstorm! Houskeeping only showed up after two days and after asking them to come. The parking area is tiny and you'll have a hard time getting you car in or out.
rachel
Australia · Family · December 2025
“Go for the beach club. Don't sleep here.”
+Location is amazing.
−Management have let it down. They boast to be a hotel but its very basic, more like an expensive hostel. Even though there's a restaurant on site, service staff, though kind are untrained and we felt as if we were in the way. The Mosquito net in our room should be thrown away, it was so dirty and disgusting to sleep under. We had two days of rain and water came in our room, staff did nothing to address this even after numerous leaks. There were events at the hotel but not communicated to guests. Hotel management brought in a large group of friends who created a party but guests were not made to feel welcome, in fact we were largely ignored. After 3 days into our 7 day stay, we started to feel down and so went to other hotels for bar and dinner service where we got smiles and fabulous hospitality. Then we would return to Dos Ceibas for the same glum atmosphere. Its such a lost opportunity for such a great position but whoever running it, is running it into the ground.
Anna-Mariia
Canada · Family · December 2025
“Stay here if you want to fully recharge on a budget.”
+Paradise. The grounds look otherwordly and well kept. However, the shower was an issue (we knew about the saltwater, but it was hard to figure where hot water was, as it was turning only after a long wait). Fan was loud, too.
−Beautiful beach, good location if you want to be away from the crowds. But mind that it’s away from Tulum and the road along the coast has speed limit, so it would take twice longer to drive.
Edward
United States · Solo · December 2025
“Considering the price, it's an awesome place to stay right on the beach. Rare deal in Tulum.”
+Incredibly friendly staff, free breakfast and good coffee. I had to pay extra to be moved away from the generator but the oceanfront unit was awesome.
−Poor wifi, no screens on windows, charged exrtra to be moved into an available room away from the loud generator that runs 24/7.
Julio
Chile · Couple · November 2026
+La cercania de la playa
−mala explicación en términos de desayuno.
Roberto
Mexico · Family · November 2026
“Satisfecho”
+Ubicación
−Todo bien
REY
France · Family · November 2026
“Manque d'entretien”
+L'emplacement proche de la mer. Le personnel est très gentil.
−Tout manque d'entretien. Pas d'eau chaude le 1er jour, aucune pression pour l'eau. Pas de ménage fait durant 3 jours. Le groupe de l'hôtel sous notre fenêtre qui nous réveillait le matin à 7 h.