Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 70 reviews.
BristolBettyboo
Group of friends · October 2023
“Stay clear away from this place”
+Came to this hotel for Christmas day, no bar, no entertainment!! The room we were put in was full of mould on walls, freezing cold and toilet was black with feaces. When complaining and asking for room change, we were made to feel like liars as they sent someone to check the room. Disgusting!! The drawers in our friends room was full of cigarette butts. Never again!!
grahamwW5090NN
United Kingdom · Family · July 2023
“This appears to be a con !”
+Don't touch this hotel with a barge pole!! We booked for 22 July. That morning we received a "hope you enjoy your stay" email and on arriving in the afternoon were greeted by a locked and empty hotel with a message on the entry door saying it was temporarily closed. We later found out that it had been closed for sometime. Booking.com are currently investigating this on our behalf
TopsSurrey
United Kingdom · Couple · July 2023
“DISASTER”
+Turned up at the hotel to be shown a message saying please telephone as the hotel is closed for unforeseen circumstances. following discussion and numerous telephone calls, and then booking into the Cavendish Hotel, to be told the HOTEL HAS BEEN CLOSED FOR SOME CONSISDERATION WEEKS. the booking was through Booking.com and the hotel change is a SCAM! DO NOT BOOK AND STAY THERE. we were not the only people to be disappointed on this occasion. please be very mindful.
Tourist55627
Solo · June 2023
“not very good, look elsewhere”
+The room was clean and the bed very comfortable. However the whole hotel was very run down and scruffy. no air con nor a fan Despite what I had heard they don't provide parking permits to guests Reception only staffed from 11.00
bpouw
United Kingdom · Group of friends · June 2023
“Terrible hotel. Avoid!!!”
+Terrible hotel. Avoid!!! List of problems at hotel: - No personnel at front desk at check-out time (before 11am) - this is a complete red flag, as it makes it difficult to have them deal with any issues - no direct phone number to the hotel available. Only a number to a general helpdesk, where staff is friendly but not knowledgeable - no inclination to offer any customer service - I encountered a dirty bathroom floor and showed them the dirt picked-up with my towel. They only offered to take action the next day, leaving me with a dirty bathroom. I checked out a day early, because they had not dealt with my complaint the evening before. Customer service when I went back to complain and hopefully reclaim some of my money for the second night, was horrible. Problems with the room: - dirty bathroom floor - very dusty room, a lot of dust in room corners, underneath desk and on top of wardrobe - unsafe electric connection to fridge (unfused extension lead) - missing curtain hooks so curtains don't close - no mattress or pillow protectors - not meeting basic hygiene standards - one pillow was badly stained - only one very bright light in the room. No bedside lamps - bathroom lamp not meet
“Not fit to stay in”
+Diamond Hotel Eastbourne Eastbourne Not a three star hotel a one star hotel 898047803 Please if you book this hotel CANCEL NOW ! This is a cheap and nasty horrible dirty hotel not even a one star. Our room was big filthy carpet old furnished. The bedside light never worked. The curtains never met missing links on the pole had to use a chair to keep hold of the curtains shut they also were see through no blackout. Only could open one window. The bathroom was poor water pressure low bath was dirty cheap rough towels too.Couldn’t sleep at night as people they put up in the hotel sat on the steps outside smoking drinking and talking out loud. When returning to rooms was noisy too The lift was full of some liquid on the floor on one occasion. Reception staff very unhelpful and treated us as though we were a rehousing person. This hotel should never take bookings or put on any hotel website. Also should be reported to the Eastbourne tourist board to check what it says
Debbie090378
Couple · June 2023
“worst hotel in Eastbourne - AVOID !!!!!”
+what a horrid place and horrid staff !!!! DO NOT STAY HERE !!!! lady on reception when we ariived early said that not a hope in hell could we check in before 4pm ! charming ! when we asked to change room because ours was so horrific we were told they were fully booked and no room has a sea view anyway !!! lol !!! really !!! isnt this the seaside ! we asked to change rooms as the fridge in there was pushed right up against the long dirty broken curtains which was such a fire hazard there was no where else to put the fridge as the room was so small ! The lift is like stepping a broom cupboard, its dirty its run down no bar no where to get food - it basically hasnt recovered since lockdown and has been left to rot ! needa a whole new revamp, re think and new staff with personality and a smile and polite !
A2452CMmorganw
Couple · June 2023
“Horrible never stay again”
+It is actually disgusting the rooms were filthy curtains were broke the bathroom light didn't work there are stains all over the bathroom walls definitely not worth the money I asked to move rooms due to anxiety issues the staff at reception was really rude and didn't take my mental health into consideration never staying here again I asked for a refund and he has said its not refundable witch wasn't stated at check in not happy at all !!
Y2541UOrichardp
Solo · June 2023
“Bizarre.”
+What a bizarre place it was actually giving me the creeps I couldn’t figure out what it was a hostel or a hotel. On arrival they wanted me to pay £100 deposit in cash!! I stayed one night even though I was booked for the week. Room was very cheap and worth less then 100. On the plus side it was quiet and slept ok but the place needs a big makeover and no jumping through hoops on check in.
Traveler11575875486
United Kingdom · Couple · May 2023
“DO NOT BOOK !!!! I would have put - 10 if I could”
+Omg please please DO NOT BOOK WITH THIS HOTEL.. it is filthy dirty I wouldn't leave my dog there .. me and my partner booked in and booked straight out it an absolute pit Our room smelt discussing The carpet didn't even reach the walls The waste pipe from the toilet was leaking The whole place is stuff of nightmares