Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 118 reviews.
Stafa14
Couple · October 2025
“Highly recommend Delek”
+Delek was an amazing experience!! The rooms were so clean and cozy. The staff was amazing! So helpful. They couldn’t do enough for us . Lunch on the beach was delicious and amazing drinks. The location of the hotel is in the center of all the great restaurants Highly recommend Delek hotel . It’s the real Tulum jungle feel!! Thank you Steph for your hospitality you and the staff were amazing! Will be back 🙌🏻
cmplxsimplicity
United States · Couple · October 2025
“Great Free Beach Club in Tulum”
+Alejandra was my server at the beach two days in a row! She was amazing! Delek was our club of choice because of the free entry with day bed, good service esp with others being so expensive! Would definitely recommend if you’re looking for a relaxing club!
GuyE231
Israel · Couple · October 2025
“Amazing hotel, but loud environment that ruined our stay”
+First of all, the hotel is absolutely amazing! The rooms are beautiful, the staff is so nice and helpful. When we arrived we were greeted with wlcome drinks, and every mornig you get coffee and cookies outside your door. The watch tower is beautiful and you can get a nice look at the sunset or enjoy the small pool. Unfortunately, other than that we had an overall unpleasant stay. There's very loud music until at least 12:30 am from the nearby restaurant, and music from bit more distant clubs until 4 am. It was very hard to sleep. Even during the day, the nearby beachclub blasts music although there were almost nobody there. This loud music really ruined the serenity of the place. Secondly, when we arrived we discovered that the pool was under renovations. That's critical information that we should have got in advance, because the beach at the time is impossible to get in due to the algea. The beach is not the hotels fault, but the pool being closed might even have made us not book the hotel. They did gave an alternative, but that's not why we came there. Sadly, overall we would not come back. Although the place is beautiful, the loud nonstop music and the fact that half of the year
Richard118118
Couple · September 2025
“Such a cool experience”
+A very very special hotel! It’s like being a giant kid, everything you want as an adult, with the imagination of a kid, we stayed in a giant air conditioned tree house with the most amazing bathroom. Delicious pizza restaurant downstairs and everything you need within walking distance. The night we arrived they had a full moon party with a great house set and performance. If you want quiet don't stay here, the hotel is in the middle of the party district, but if you want a great experience and like to party, this is an awesome and very special place.
sarahaW9834TD
Couple · May 2025
“Unforgettable Stay with the Kindest Staff!”
+Hands down, one of the best hotel experiences I’ve ever had. The staff at Delek made everything so easy and enjoyable,they helped us plan excursions, set up dinner reservations, arranged Vespa rentals, and even coordinated our hotel pick-up. As guests, they also reserved us the best beach cabana at no extra cost, which was such a nice touch. We were celebrating a birthday, and they went all out,welcome drinks, tequila shots, handwritten notes, decorations, a free room upgrade, and even brought out a birthday cheesecake to our beach cabana. It was such a thoughtful surprise and made the day feel extra special. We also had the most relaxing spa experience,massages right on the sand with the sound of the ocean in the background. Total bliss. And on top of it all, we got tattoos from their in-house artist,he was super professional, and we loved how they turned out. The hotel’s location is ideal,walking distance to two Michelin-starred restaurants, amazing local spots, hookah lounges, and both day and nightlife. If you’re going to Tulum and want a stay that’s beautiful, laid-back, and full of thoughtful touches,Delek is it.
“Tulum - the chilled out option”
+Had an amazing week at Delek, the hotel, staff and overall experience was just what we needed. Right on the beach with a much needed pool to lounge in when the sun got too much. Beach front hotels in Tulum are not cheap and Delek is no exception but you get what you pay for. 5 star location and service. Rooms are tastefully designed and serviced an maintained to a great standard. Great beds and linens. Rooms to the rear suffer from street noise from the surrounding clubs (which they warn you about) but those beach facing ones have no such issues. Many of the other hotels have beachclubs aimed at the party all day crowd whereas Delek is more chilled Ibiza vibe. Usually some entertainment in the late afternoon; live music sets; or a dj; but again all geared to keep the vibe relaxed. Restaurant providing high end takes on Mexican classics; seafood, tacos, cerviches, and more mainstream standards. Good cocktails and chilled beers... they also take their eco responsibilities seriously unlike others who seem to pay lip service to them. While we were there we wandered into one of two other similar hotels for breakfast; drinks etc for a nosey; but left convinced that Delek overall provided
+We enjoyed the beautiful rooms and location of Delek. It's at the center of everything and close to the buzzworthy restaurants. It is loud at night because of this, but it didn't bother us. The beachfront is a dream.
Bree1008
United States · Group of friends · May 2025
“Beach club”
+Great beach club that is not too packed. Lots of waiters available to assist and help with anything. Plenty of seating. Very clean beach and free access. Food was restaurant was amazing; fresh guacamole and truffle oil fries which were some of the best I had in Tulum.
kelpettit11
Belize · Group of friends · March 2025
“Horrible, stolen property”
+#rant #dontstayatDelekTulum This is for anyone going to Tulum, Mexico and looking for a resort to stay at- do NOT go to Delek Tulum! As you all know, we travel ALL the time- never had an issue. We stayed here in Janurary 2025. VERY long story short, when checking out, they "lost" my carry on suitcase when we were at breakfast. Said it got put in another customer's van, going to a different airport. They couldn't get it back to me before we had to fly out. They shipped it back to me- received it 3 weeks later, with 2 designer purses stolen from my bag!! Then they sent us a video (after I got my bag back) of what was in the bag when they supposedly got it back from the wrong van (as we asked them to). The purses were gone in the video, so I know that it was someone there that took them and not after it was shipped. We have gone round and round with them to replace the value of them- they are now ignoring me, after I sent them the invoices. I don't know if it was the staff at the resort or one of the van drivers that take you to the airport, but point being, our valuables were in their care and they did not keep our belongings safe, as they said they would. It's CRAZY that they are tr
+Excellent location