Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 45 reviews.
JDSB66
Business trip · February 2026
“Comfy warm and functional”
+This is a throw back to lockdown. Book online, no reception or checkin all done by text and key lockbox. No good for disabled access. The room was comfy and warm, with the usual iron, hairdryer, tea coffee etc. new or newish . The bathroom was a little dated. No food / hotel restaurant is available, but a tescos express up the road and an Indian down the other way. I'd actually not bother with the Indian, not great.
Inspire37687808358
Family · November 2025
“Above and Beyond.”
+The rooms were great and the location is excellent. In addition we left a valuable bracelet by mistake in the room. The item was handed in to lost property and the manager, Kieth very kindly posted it back to us. Fantastic!
derbysteve
Business trip · November 2025
“Lovely budget hotel”
+This is a really nice hotel. It is very handy for the centre of Lancaster, with the railway station only a brisk 5-minute walk away. Less than that to the castle and the staff are extremely friendly. The room was delightful, very clean, nicely appointed. Excellent lighting and with things you wouldn't necessarily expect to find, such as an ironing board and iron, as well as a hair dryer. A lovely bath room was appreciated and the place was pleasantly warm with easily adjusted heating. I have deducted a mark because there is a noisy road below the room and this went on into the night, even though I am a deep sleeper. But for a nice room on a budget you would struggle to do better than this. Recommended
GuyRopeTrip
Business trip · August 2025
“Unsuitable for business travel”
+I stayed here for business after it appeared as an option through our corporate booking system. I was not provided with the self-service booking in instructions so I had to phone to gain access - there is no reception and no staff on site. Having got in, it was sooo hot! There is little ventilation and not much insulation. It is in quite a noisy location and so propping open the door was a poor option because the door opens directly onto the outside world. The door opening directly onto a secluded space outside makes this accommodation unsuitable for lone female travellers. There are no facilities whatsoever and hardly anywhere nearby open at 7am to purchase breakfast. On a positive note, the bed was comfy. And it’s a short walk from the railway station.
CatherineB896
Couple · July 2025
“All looked good but no ventilation”
+Right place, clean, tidy, comfortable bed, plenty of coffee, tea etc BUT absolutely no ventilation at all, windows unopenable and bathroom fan not operating. Plug in fan supplied in the room was too noisy to use, so all in all a pretty uncomfortable experience. Sad to say we couldn't get out soon enough due to the extreme stuffiness in a relatively small room.
“An unjust business, rude and disrespectful. Just after money”
+I accidentally selected the wrong dates with crows hotel via booking.com, they charge full amount at time of booking, I realised afterwards and tried cancelling the booking, calling the hotel and explaining my mistake, and the operations manager there rudely and arrogantly dismissed my request, ignored my emails, and declined my refund. The operations manager ignored all my emails, and made it a point to only call me, and abuse me for threatening to review. Still didn’t prompt crows hotel to offer a partial refund though, which boggles the mind. I accepted my mistake and asked for a partial refund minus a cancellation fee, but he continued to insult my intelligence by saying it’s the consequences of my mistake. It was a sleazy money grab by crows hotel, this action was highly unreasonable and poor business practice. As a result, it put me off land caster all together, and I decided not to visit Lancaster at all, and nor will I ever. A disgrace to say the least and very dissappinting.
F6138KXgaryf
Couple · May 2025
“Ideal hotel”
+Great location. Amazing bath. Customer service was great. Little issie with TV however as was a Sunday wasn't alot could of been done . Will be back in future . Right in the town centre and everything u need 2 minute walk away. Pubs shops and the canal
X4753BYjasona
Couple · May 2025
“Another great night in Lancaster”
+Great hotel with a fantastic location for exploring Lancaster, for me personally one of the best kept hotels I've stayed in. Comfy beds, clean bathrooms with great showers, if you find something wrong here then your the problem not the hotel😁
H3925UTmichaelt
Family · May 2025
“Short but stunning stay in a cute studio for 2”
+A beautiful little studio room. Exactly as described, and just what we needed to relax for the evening before continuing our drive north to Edinburgh early the next day. We would definitely stay in Crows Hotel again if it suited our plans to visit our daughter up in Scotland. If we could plan an earlier arrival, we'd take advantage of some of the lovely looking cafes, bars, and restaurants located nearby.
simongS7745KM
Solo · April 2025
“An enjoyable stay.”
+Friendly and helpful staff. Bedroom and bathroom very clean, bed nice and firm. Thank you for an enjoyable experience. Hotel is 5 minutes walk from the train station and very close to Lancaster Castle, museums, shops, restaurants and pubs.