Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
V1496STmarkc
Couple · April 2026
“Data Breach and tired room”
+My wife and I had been really looking forward to our stay at Crazy Bear Beaconsfield, especially given the reputation of the area and what we expected from the brand. Unfortunately, the experience fell far short of expectations from the very beginning. Prior to our visit, we were affected by a serious data breach involving the hotel’s systems, which led to fraudsters attempting to contact us and access our money via phone and text. While Crazy Bear did formally acknowledge the breach, the response felt minimal and dismissive, amounting to little more than a brief apology, with no meaningful reassurance or follow-up. On arrival, things didn’t improve. We turned up just 45 minutes early and were asked to pay an additional £20 to access our room ahead of check-in time, which felt unreasonable and set a poor tone for the stay. The room itself was extremely disappointing, particularly as we had paid for an upgrade. It was visibly tired and in need of maintenance, with several cracked mirrors, damaged pipework, and a bath that was scratched and worn. Overall, it lacked the quality and attention to detail we had expected and certainly didn’t justify the upgrade. In summary, the entire exp
R8144FSjos
Couple · April 2026
“Lazy bear”
+So sad to have to write this. We have amazing memories of the crazy bear and we’re so excited when my mother in law booked for us for my partners bday present (kid free for the night). We deliberately upgraded to the top room to have a superking bed as I have a major shoulder issue and my partner has a bad hip. Reception were lovely, we arrived early and had some drinks in the bar. They told us our room was ready but it was £25 to check in 30 mins earlier. Strange. We were in the bar so declined and waited to pop our bits in at 3pm. Upon checking the room, it was a smaller bed. They said only two of those rooms with superking and couldn’t change us. Very disappointed and should make this clear online. We were in room 2 facing the street which was noisy and window seemed like it had a large breeze coming through. Leak in the bathroom and very tatty looking. The bed was sock hard and we barely slept. Lady with the braids who served us at the bar was miserable unless chatting to her mates. Sadly she “served” us again for breakfast the next day and was pretty rude. Breakfast…. Truly expect a hot breakfast when you pay the amount of money this hotel costs. Nope - choose some pastries et
Discover689098
Couple · April 2026
“NO LONGER 5 STAR TOTAL DISAPPOINTMENT WONT BE RETURNING”
+BIRTHDAY STAY - TOTAL DISAPPOINTMENT We used to frequent The Crazy Bear but the last time we visited was approximately 2022 as we moved house. We thought it would be great to book in again for my wife’s birthday and travelled 90 minutes to get there. We purchased a Groupon voucher but upgraded to the ‘decadent’ room which was the most expensive (and their best room available) so paid £299 for bed, evening meal and continental breakfast. What a disappointment! The old style had gone, all the animals had gone, and so all the quirkiness was no longer! The communal areas were still opulent but it has lost all the things that made it ‘crazy’ that unique appeal! We were disgusted by the bedroom and the bathroom. The copper bath was tired, pealing and now stained, the sink in the bathroom and the mirror were disgraceful, limescale and disfigured mirror stains and the copper basin very deteriorated. The mirror wall tiles many of them severely cracked, the windows in the bedroom have a plasterboard blocking them (which is the back of the restaurant) so no light can get in whatsoever (room no 7) plus all you could see is a drainpipe and hoarding. The coffee machine didn’t work, so we couldn’
H9752VCvickis
Group of friends · March 2026
“Be wary”
+Myself and my friend stayed here for my 50th birthday. Room 14 We couldn’t get parked and called the hotel for help, only to be told there is free parking everywhere. Yes it may be free but where? We checked in and were taken across the street to another building, this wasn’t apparent upon booking, to a random air bnb traffic cones behind bushes. Carpet needed a good cleaning and we had a graveyard as a garden. Snug room more like bruise your body lose a toe bang your head. Room We went for cocktails waited outside in whats meant to be a pool area. Mmm. 10 mins later no drinks. My friend went to look for the bartender only to have our drinks pointed at, at the end of the bar. Just left there….. luckily I took a trip to the toilet and it’s so dark I nearly took a tumble, couldn’t find the toilet door, pulled a curtain back and nearly walked into a wall! No I wasn’t drunk! girls were in the toilet and told me a lot of people have accidents one woman had cut her head so badly had to go to A&E. (Her mum works there) We bought two more cocktails and halfway through girl came over and said I forgot to light it to give you the experience. Bless her she tried to light a sugar cube that was
N4331CKcraigs
Couple · March 2026
“Save your money!!”
+We had been planning a visit to the crazy bear for a long time and finally got around to it this weekend. I booked a 'Decadent' room for my wife and I for a night away to ourselves and as a little treat for our 50th birthdays. Upon arrival, it was clear parking was an issue, but we managed to get a spot outside the hotel. When being shown to our Decadent room, we noted the bar area and we were disappointed to note a number of people in there wearing dirty tracksuit bottoms. Not the clientele we had expected. On our way up to the room, i was hoping (from the pictures we had seen) to have the 'wow' factor. The room itself (Room 2), although pleasant, was well, a little but 'Meh' to be honest. It cost £430 for the night. But we quickly realised it was a hugely over inflated price for what we actually received. It was clean, spacious and decorated well, but the mirrored tiles in the bathroom were cracked and broken, curtains were not hanging correctly and there was a draft coming through, tea/coffee making facilities were poor with no snack selections and not mini fridge. At £430, I expected more by means of facilities. There was a leak from the ceiling dripping next to the toilet, lim
heathergX4431ZC
Couple · March 2026
“Pleasant but not outstanding”
+Myself and my husband stayed for one night and had dinner in the Thai restaurant. The food was nice, not excellent. All staff were polite and well spoken. I was a bit disappointed that the decor wasn't as good as the photos or compared to the other hotel. The room was nice but the tap in the bathroom ( room 9 ) was just dribbling out and the sink was too far forward to catch the water properly when washing your hands. You couldn't use it to fill anything quickly and I feel this was so you would purchase the bottled water. I was looking forward to using the bath but the water came out so slowly and was boiling hot so I gave up on it. Not sure I would book again for the same price.
X2094VRjackh
Couple · March 2026
“Not Worth the Money - Misleading Rooms and Underwhelming Facilities”
+We recently stayed at the Crazy Bear Hotel and had a fairly mixed experience. The staff overall were very nice and welcoming during our stay. However, when we shared some feedback at checkout, the response felt quite defensive, which was a little disappointing. One of the main issues was the “Snug” room. The photos online are quite misleading and make the room appear much larger than it actually is. In reality, the space felt very cramped and somewhat claustrophobic. I’m not a tall man, but I still managed to hit my head multiple times getting out of bed due to the low ceiling and tight layout. While the bed itself was comfortable enough, the room simply didn’t feel worth the price we paid. The pool is another feature that looks very appealing online, but unfortunately didn’t live up to expectations. The pictures suggest a vibrant, open space with seating and a lively atmosphere, but in reality it felt quite the opposite. The water was freezing cold and the area lacked the ambience the photos imply, so I wouldn’t recommend choosing the hotel for this feature alone. On the positive side, the Thai restaurant was very good, the cocktails were excellent, and the massage was also a high
JamieM933
Couple · March 2026
“Total disappointment”
+I have wanted to stay at a Crazy Bear for a long time now, but have never got round to it, but finally found the right time to stop by on the way to the Cotswolds. The reviews are not amazing, average below 4, but surely this can’t be right. Nope. It was wrong. No way would I say that it warrants that high a mark. The room we stayed in was damp, it smelt damp from the moment we got in and let them know. They didn’t do anything about that. The WiFi and TV didn’t work. Had to call someone into the room. Met with the comment “it is a known issue in this room”. Then fix it!!! The shower was not hot. It was like warm. It was pointless having a cold tap. You would never use it at all. We called someone out. And were told the boiler would be rebooted. And had to wait. By 11.15pm the water was still not hot. The following day, the same. Tile on the bathroom floor was cracked and loose. It will cut someone’s foot. They were not bothered when o told them. Thai food. Pretty bland. Had to send a dish back as there was no flavour. Breakfast in the morning. Meh. Poached egg looked hard boiled. Attitude of the management. Poor. However , after complaining they have given me a staggering £35 refun
teganw141
Couple · March 2026
“Nice experience but loud dripping noise disturbing sleep”
+Would of got a higher rating if we managed to get some sleep, frustratingly as much as we loved the room and had a great experience, we struggled sleeping due to a loud dripping noise coming from the ceiling into the bath. It was very frustrating and we barely got any sleep. Myself I was in and out of sleep all night due to not being able to sleep during the sound. We tried placing towels in the bath to muffle the sound but actually made it worse. I feel slightly more frustrated due to the fact I actually paid extra to stay in the top room (descendent) and felt like I couldn’t even enjoy it. We also had to travel a few hours there and back and made the drive unpleasant on the way back home due to lack of sleep. However we had food at the Thai restaurant which was lovely I like the quirky vibe however I would not pay the price I paid to stay there again.
mandymD2977PJ
Couple · March 2026
“Great experience”
+My only moan was the lighting (or lack of) in the room. I understand and enjoy the atmosphere of the lighting but it would be good if it was adjustable. The staff were great and the food top class so would definitely return and recommend