Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 8 reviews.
Markus
Sweden · Couple · August 2024
“Wonderful Stay with Breathtaking Views”
+I recently stayed at this lovely place in Ella, and it exceeded all my expectations. The location is perfect for those looking to unwind amidst nature. The views from the room were absolutely stunning, with the lush greenery and mountains creating a serene atmosphere. The staff were incredibly friendly and attentive, making sure that every aspect of my stay was comfortable. The room was clean, spacious, and well-maintained, with all the amenities I needed. The food at the on-site restaurant was delicious, offering a variety of local and international dishes. What I appreciated the most was the peacefulness of the resort. It's the perfect getaway for anyone looking to escape the hustle and bustle of city life. I highly recommend Cool Mount Resort to anyone visiting Ella!
−While my stay was nearly perfect, I did notice that Wi-Fi connectivity could be improved in some areas of the resort. However, this minor issue didn't detract from the overall experience, and the natural beauty of the location more than made up for it.
Finn
Germany · Couple · August 2024
“Exceptional”
+I recently had the pleasure of staying at Cool Mount Resort and it was an exceptional experience. Although the resort is a bit away from the center of Ella, this turned out to be a blessing in disguise. The location on a mountain top offers a serene and peaceful environment with stunning views that are simply breathtaking.The road to the hotel is a bit bumpy, but it's manageable and absolutely worth it once you arrive. The rooms are spacious, clean, and very comfortable, providing a perfect retreat after a day of exploring. The food at the resort was excellent, offering a variety of delicious options that catered to all tastes.What truly made our stay memorable was the staff. They were incredibly friendly, attentive, and always willing to go the extra mile to ensure we had a wonderful stay. Their warm hospitality added a personal touch to our experience.Overall, Cool Mount Resort is a fantastic choice for anyone looking to enjoy the natural beauty of Ella in a calm and quiet setting. Highly recommended!
Dhananjaya
Sri Lanka · Family · October 2023
“Superb”
+The location is fabulous. And the staf managed to win us over. Great hospitality. Food was worth for money we spent and it was delicious. This Is a great place for a family to relax and feel just like home.
Verified traveler
March 2018
+good points: very good scenery. bad points: (1) at least 20-30minute drive from ella, requiring the use of hotel staff tuk-tuk. if wanting to get away and relax, its great, but if wanting to sightsee, its a problem. (2) staff not upfront with cost of items. i was only told at end of trip what the cost of each meal and travel was. this was compounded by the hotel manager insisting that he take me to a small tea factory that i repeatedly stated that i did not want to attend; the cost of this journey was included in the final bill. the actual cost was not significant, but costs should have been stated beforehand, ideally at check-in, as is usually the case.
“Hotel på toppen”
+Lå langt oppe i bjergene ca 9 km. Tuk tuk fra stedet ca 1500 rupies i alt frem og tilbage. Det var ok fantastisk udsigt ,men hvis vejret er dårligt som her. Øv øv
“Amazing Location”
+This is one of the BEST locations I've experienced as this Cool Mount Resort is located in a breathtaking lone mountain top and in the middle of a beautiful tea state which offers a mind-blowing 360° view of glorious Elle surroundings. The facility itself is OK, but they have lot to improve there. Food is good and the staff is pleasing, specially the chef Andrew, who is ever so friendly. It is not however easy to get there as the road is so narrow and rough but it is worth the pain and patience as to what is waiting to grace you up there...
“Perfectly pleasant”
+Friendly staff and easy location to Kandy station / city centre. Well stocked bar and restaurant which was useful as things tend to shut early in Kandy/ not much choice.