Cool Mount Guest

Name: Cool Mount Guest
Address: No. 17/1 Bungalahatha Nanuoya, Nuwara Eliya, LK

7.7Good91 reviewsSee rooms

Hotel

No. 17/1 Bungalahatha Nanuoya · Nuwara Eliya

Facilities at a glance

Free Wi-Fi
Parking
Airport shuttle
Spa
Breakfast
Daily housekeeping

About this place

Mountain Views and Outdoor Dining Terrace Enjoy breathtaking mountain views and dine al fresco on our terrace, creating unforgettable memories during your stay. Family-Friendly Accommodation with Picnic Area With spacious family rooms and a dedicated picnic area, Cool Mount Guest is the perfect choice for a relaxing family getaway. Convenient Amenities and Activities From a cozy coffee shop to exciting hiking tours, we offer a range of amenities and activities to enhance your stay. Book your stay at Cool Mount Guest today and experience the ultimate blend of comfort and adventure!

Choose your room

Pick check-in and check-out to see live room prices.

4 room types

Choose your room
Room type	Guests	Show prices
Deluxe Double or Twin Room with Mountain View 30 m²Double bed, Queen bed	Sleeps 2	Show prices
Budget Double Room 16 m²King bed	Sleeps 2	Show prices
King Room with Mountain View 16 m²Queen bed	Sleeps 3	Show prices
Family Room with Mountain View 28 m²Double bed, Queen bed	Sleeps 5	Show prices

What this place offers

Internet

Free Wi-Fi

Parking

Transport

Airport shuttle

Pool & wellness

Food & drink

Restaurant
Breakfast

Services

24-hour front desk
Laundry
Daily housekeeping

Family

Family rooms

Outdoor

Terrace

General

Non-smoking rooms

Location

Address
No. 17/1 Bungalahatha Nanuoya, Nuwara Eliya, Sri Lanka
3.1 km from the center of Nuwara Eliya

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 12:00. Check-out by 11:30.
Is Wi-Fi included?
Yes, this property lists free Wi-Fi.
Is parking available?
Yes, this property lists parking. Check the room offer for any fee.
Can I add breakfast?
Breakfast is available with selected room offers.

Guest reviews

7.791 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 92 reviews.

Cleanliness8.5

Service8.5

Location7.5

Room quality6.0

Amenities8.0

Value for money8.0

Food and drink8.0

Rajapaksha
Sri Lanka · Couple · June 2025
8.0
“Very good”
+It is good place, view is amazing
Sithy
Qatar · Group of friends · May 2025
10.0
“Exceptional”
සසේ
Sri Lanka · Couple · May 2025
5.0
“Passable”
+Viwe
De
Sri Lanka · Family · April 2025
1.0
“Bad”
+Thanks for sharing your experience , that sounds really frustrating. I can help you draft a formal complaint or a request for a refund. Here's a cleaned-up and professional version of your complaint that you can send to the hotel management, consumer protection authority, or share with the police if needed: Subject: Complaint Regarding Poor Hotel Service and Request for Refund Dear [Hotel Name/Owner's Name], I am writing to formally express my disappointment regarding the poor service and unacceptable condition of your hotel during my recent stay from [insert dates]. Upon my arrival, I found that the room was not cleaned. After informing you, instead of providing proper cleaning service, you handed me a broom and expected me to clean the room myself. The bathroom was also in poor condition,the shower tap was damaged, and you provided a tool instead of repairing or replacing it. Additionally, the bed was broken and unsafe for use. Due to these issues, I decided to leave the hotel on the second day. When I informed you in the morning, you insisted I pay for two full days, even though the service was substandard. I did not agree to this, and after involving the local police, the matte
−Thanks for sharing your experience , that sounds really frustrating. I can help you draft a formal complaint or a request for a refund. Here's a cleaned-up and professional version of your complaint that you can send to the hotel management, consumer protection authority, or share with the police if needed: Subject: Complaint Regarding Poor Hotel Service and Request for Refund Dear [Hotel Name/Owner's Name], I am writing to formally express my disappointment regarding the poor service and unacceptable condition of your hotel during my recent stay from [insert dates]. Upon my arrival, I found that the room was not cleaned. After informing you, instead of providing proper cleaning service, you handed me a broom and expected me to clean the room myself. The bathroom was also in poor condition,the shower tap was damaged, and you provided a tool instead of repairing or replacing it. Additionally, the bed was broken and unsafe for use. Due to these issues, I decided to leave the hotel on the second day. When I informed you in the morning, you insisted I pay for two full days, even though the service was substandard. I did not agree to this, and after involving the local police, the matte
Chamara
Maldives · Family · April 2025
1.0
“Bad”
+I would suggest room should have at least one water bottle and kettle for hot water.
−Bath room was cleaned but hot water shaver is very poor. Not recommended for family stay.
Katarina
Serbia · Group of friends · April 2025
9.0
“Superb”
+The view from the room was really nice!
−It was really, really cold in the room. The room looked like it used to be a closed-off terrace, so it was surrounded by windows and it was freezing cold. Luckily, we stayed only one night.
Mayantha
United Arab Emirates · Group of friends · April 2025
10.0
“Exceptional”
Coll
Australia · Couple · February 2025
7.0
“Good”
+Very clean, large room and only 1km from Nanu Oya train station.
−Very basic facilities tho good value.
Amarawansha
Sri Lanka · Couple · February 2025
9.0
“Superb”
+It's very good location and nice 👍
−Everything is good
Prageeth95
Sri Lanka · Couple · February 2025
8.0
“Very good”

Good to know

Check-in & check-out
Check-in from 12:00 · check-out until 11:30
Pets
Pets are not allowed

Facilities at a glance

About this place

Choose your room

4 room types

Deluxe Double or Twin Room with Mountain View

Budget Double Room

King Room with Mountain View

Family Room with Mountain View

What this place offers

Internet

Parking

Transport

Pool & wellness

Food & drink

Services

Family

Outdoor

General

Location

Address

Questions about this stay

What are the check-in and check-out times?

Is Wi-Fi included?

Is parking available?

Can I add breakfast?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews