Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 19 reviews.
“Mantenimiento escaso”
+Llegamos y la casa aparentemente estaba bien, pero al hacer uso del baño la cisterna quedaba derrochando agua de manera contínua, nos fuimos a duchar y no había alfombrilla para la salida, quisimos poner el televisor y no funcionaba, no pude deshacer la maleta pues no había perchas en el armario, preguntamos si era posible quedarmos un día más y ya estamos en casa y aún no nos han contestado.
“Un despropósito”
+Desde la llegada fue todo un despropósito: es más fácil salir de IKEA que encontrar la recepción, la piscina no solo es para los clientes del hotel, sino que es la única de la zona y, pagando la correspondiente entrada, allí meten a tantos como quepan (da igual si hay que estar codo con codo con el de al lado); a las siete de la mañana te despierta el atronador sonido de los albañiles arreglando las casas del complejo (da igual dónde te alojes, en todas las calles hay obras); cuando consigues encontrar la recepción te informan de que no tienen absolutamente nada de servicio de restauración (ni un triste café sin desplazarte en coche) aunque -eso sí- te descuentan del importe que te cobran nada más llegar el precio de los desayunos; en fin, podría escribir más pero prefiero no recrearme en los recuerdos. Ah, cuando nos quejamos del ruido, nos ofrecieron una noche gratis próximamente (si tan buena disposición tienen, deberían no habernos cobrado una de las que ya habíamos pasado allí)… no volveremos
“Déception”
+L'arrivée a ete une mauvaise surprise en raison des photos publiées qui m'avaient encouragée à reserver. La piscine ne fonctionnait pas, le jardin etait mal entretenu, le logement spacieux mais mal placé et sombre etc....Je ne suis restée qu'une nuit au lieu de quatre et n'ai pu me faire rembourser. Passer votre chemin....
MiekeP14
Couple · May 2019
“Nothing spectacular as lodging - unfriendly staff”
+We stayed 3 nights (Thursday thru Sunday) in the month of May. Check-in was quick with a staff member that did not show any interest in giving his guests a welcome feeling. We had to ask for the wifi code, we did not receive any information on the facilities. The website stated there was a restaurant & swimming pool onsite... Indeed - only there are closed! There is a beautiful garden, only there are no lounge chairs so no-one can enjoy it. Breakfast is adequate but nothing special - Served from 8h30 onwards, we arrived at 9 am and were the first. Staff member not friendly, did not address us at all and served - reluctantly I might add - coffee. We had a bungalow with 2 bedrooms, bathroom and a living area. There is a sort of balcony at the bak (with a very low wall so you can see your neighbours), again no chairs to sit outside in front,. A pity as the weather permitted sitting outside. El Rocio is sort of a ghost town during the week, there were literally 3 cars upon our arrival on Thursday, during the WE it was full of tourists. We chose this hotel as it was near the national park but would not book it again if we would come back..
+Instalaciones muy acordes con la zona , proyecto ( en marcha) de nuevas instalaciones magnifico
schliek
Group of friends · October 2018
“comfortable hotel just outside the town El Rocio”
+Hi guys. We (4 p) stayed 3 nights. The beds are good. The breakfast was very good. There is no kettle in the room and no coffee maker. The water of the shower did not have a constant temperature. While showering you have to adjust the temperature several times. We had 2 rooms and a living room. It was cosy. We will return. Regards Schliek
CERDIC
Couple · February 2018
“Terrible. Avoid if at all possible”
+Booked a room for three nights but left as the room was dirty and the electrics deadly. The cable of the hair dryer in the bathroom was completely shredded. Looked lethal. Went to use one of the blankets to find that it had wet paint on it. The hotel states it is disabled friendly with room and hotel access. This is not true. The access from the road is by the back gate, over a rotten board walk. The movable ramp on to the board walk is not the correct hight. Access to the room is again by a movable ramp, again not the correct hight. The angle is too steep and the turning on to the patio too tight. Cold dark bedroom. There is no flat access to the public rooms. The restaurant was close. Staff smoking in reception next to the 'No Smoking' sign. Disinterested reception staff. Dealt with four different staff members
Laura288
Couple · February 2018
“Comfortable Accommodation”
+This hotel, comprised of several bungalows, is ideally situated to visit the time-capsule, Wild West town of El Rocio. We were here to visit the nearby National Park and to go birding, which was fabulous. The hotel is comfortable; the rooms are spacious and very clean. The breakfast is adequate--nothing special. What I did appreciate was the effort made to accommodate our request for whole wheat bread and plain yogurt. If you need to use the internet, note that there is no WIFI in the guest rooms. We had to share a desk with management in their office because at this time of year, the lobby is unheated, and there is no guest lounge. This issue should be addressed.
888martynp
Couple · September 2017
“A lovely place to stay, but really could do better on the service!”
+Pequeno Rocio comprises a beautiful main building with large event rooms, twenty or so bungalows and a pool. The bungalow was a reasonable price (€45 a night) spacious and clean. There were two things which caused me to take a star off the rating: the fact that breakfast wasn't served until 9 and on the day we took an early tour of the Donana National Park, they couldn't even manage a coffee at 7.30am. The other problem was that they were demolishing an old building at the back to build more bungalows and so from 9-6 (with a two hour break for lunch) we could only hear heavy machinery breaking up concrete - not conducive to a quiet day by the pool.
“Very pretty hotel just outside the town of El Rocio”
+The hotel is just outside the town of El Rocio, and the apartments are comfortable and quiet. As a group of two couples it was good to have two bathrooms. However the air conditioning in one of the bedrooms wasn't working and there was a heatwave so we needed it. The hotel was very busy so there was no other apartment available. There is a swimming pool but it is open to the local residents, and it was very busy as it was hot, with music blaring out during the day. The food was OK but I wouldn't choose to eat there again.