Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 95 reviews.
Prince Williams
United Kingdom · Solo · November 2026
“Is a perfect tropical paradise I would repeat again”
+The Rooms were spacious well ventilated, touch of antique and modern architecture and good friendly staff
Muhammad
United States · Family · June 2026
“June, 2026. Disappointing stay, serious water, electricity, & transparency issues”
+There is Absolutely Nothing to like
−Disappointing stay , serious water, electricity, and transparency issues. June, 2026 I stayed at Coconut Residence & Spa with my wife and our 7-month-old baby, and unfortunately the experience was very disappointing. The biggest issue was the repeated lack of running water. At times there was no water during the day or night. One night I woke up to use the bathroom and could not even wash my hands. Another time, I was washing my baby in the shower and the water suddenly stopped. That is unacceptable for any hotel, especially one presenting itself as a luxury or 5-star property. There were also electricity problems, and the generator did not seem strong enough to support the property or the water system properly. Staff tried to treat it like a tap issue, but the real problem appeared to be poor infrastructure, weak water storage, and an insufficient generator setup. The service was also not professional. I was repeatedly asked about payment even though I told them to charge the card on file. I also called the phone numbers listed on their website, but no one answered. Reception later told me those numbers belong to the CEO and he does not pick up, which makes no sense for guest supp
Chamberlain
United Kingdom · Solo · May 2026
“I enjoyed the comfort of my room. Most of the staff are nice considering the benefits they receive”
+Room size. Room comfort and cleanliness
−Poor hotel facilities, pool was dirty, the pool facilities were dirty and old. The restaurant was very poor. The breakfast wa very poor, cold and very small portions. Presentation was poor.
Julia
Malawi · Solo · May 2026
+I liked the location the most.
−I liked everything.
Jan
Czechia · Solo · May 2026
“Great place to stay and relax”
+Very nice room and well maintained complex. The staff is super nice. breakfast delicious. Overall good value for the cost.
−The location is a bit further from the beach and across a busy road. But it is not such a big deal. 5min to the main touristic area and the neighborhood feels safe.
Anna
Poland · Group of friends · October 2026
“Bardzo miło i komfortowo spędzony czas.”
+Pyszne i duże śniadania, bardzo dobre jedzenie generalnie, także brawa dla szefa kuchni. Pokój bardzo duży, zastaliśmy czyściutki, sprzątany codziennie, ręczniki wymieniane codziennie, łóżka wygodne, bardzo duże. 3 baseny, teren posesji zadbany, bardzo przyjemny, można się przechadzać alejkami. Wifi działa bez zarzutu. Hotel w stylu kolonialnym, jedyny taki w Gambii, blisko targ, kantor, sklepy, restauracje, plaża, park małpek.
Victor
United States · Solo · July 2026
+location, quiet, comfortable bed
−staff was lacking in performance. it took me searching the reception area for several minutes until i found someone in the kitchen who could go and find the receptionist to check me in. price was way too high for the value of the place.
Mehmet Salih
Gambia · Couple · June 2026
“Bir daha asla gitmeyeceğim.”
+Temiz.
−Çok pahalı. Sıcak su limitli.
Services
Gambia · Solo · May 2026
+très très belle chambre spatieuse avec une belle terrasse au Calme. j'ai juste regretté que le Spa soit en renovation. superbe acceuil du personnel de jour Comme de nuit. Merci
−de spa en Panne
Mboulé
Senegal · Solo · May 2026
“Équipe très à l’écoute, malgré ces grands espaces agréables l’établissement n’est pas à la hauteur des 5 étoiles annoncé”
+C’est spacieux
−L’établissement est vétuste et n’est pas à la hauteur des 5 étoiles annoncées.