Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 20 reviews.
“Do not stay here”
+Do not book here. Its closed down
“Complaints”
+Dear Hotels.com, I am writing to formally complain about the hotel we booked through your platform. The condition of the hotel was extremely disappointing and completely different from the pictures advertised on Hotels.com. The room was filthy, the bathroom door was broken, and overall, the place was in such poor condition that it caused us anxiety and stress. We couldn’t sleep at all due to the unhygienic and uncomfortable conditions. When we raised these issues with the hotel reception, they dismissed our concerns, stating that since we booked through Hotels.com, we needed to file a complaint with you directly. Despite this awful experience, we were told that hotel.com paid them only £39.00 for that room which is not the room sold to us. We trust that you will take this complaint seriously and request a full refund for our stay. Thank you for your attention to this matter. Sincerely, Navid
“Location good everything else bad like room”
+First of all there was no one at the reception so we had to call then on the website it said there was more beds that not was once we said it they said is a mistake in beds they said we can’t do anything about it and there was no hot tub as on the website said it is available when it wasn’t the location was good and the food was alright but the room was very bad the images on the website were old where it shows nice when it wasn’t the room was dirty barely any cleaned the location couldn’t be any better the staff was nice and polite but the room was very bad online we had set up 7 people but on reception they said it only said 6 saying that it was a mistake which was a major they hadn’t update the images of the hotel as it was very dirty and the blankets were old just as the mattress very dirty
“Needs work, but the staff are brilliant”
+The hotel does need a major refurb, but for the price you pay for a sea-view room you don't expect perfection. The room was small, dated, but clean. The bathroom was the same, but the shower was fine, nice and warm. We had a really good time in the bar later on - really good atmosphere. The staff are brilliant. The hotel just needs updating and it would be perfect, the location is brilliant, just near South Pier and a tram stop. Get there early if you want a parking spot, the car park is only small. We enjoyed our stay.
+Upon arrival, there was nobody on Reception, we had to phone to get someone to let us in. After getting to our room, initially, the room looked clean and tidy but upon closer inspection, there were lots of cobwebs and large spiders. There was a clump of hair on the side, the inside of the drawers were full of crumbs. The kettle was clean but was placed on a unit with no plug socket meaning that to use the kettle, we had to move it to a different part of the room. The TV had no remote control either. The bed itself looked fab but upon sitting/lying down on it, you sunk in and it was very uncomfortable for two people. It is definitely in need of being replaced. I braved the shower which looked grim. I shouldn't have bothered. The water took ages to warm up and when it did, it was still only luke warm. The windows were both not great and the one wasnt able to be opened as was broken. The general decor was in need of being updated throughout the whole hotel although you can look past this. The breakfast was lovely. There was a good choice of cereals and a fry up. The staff at breakfast time were very helpful. Unfortunately, I wouldn't stay here again which is a shame as the parking was
“Oh dear don't stay here if you have standards.”
+were to start, shown three rooms as first was bad 12 then 17&19 stayed in 17 they are all half rooms, that tells you something, hotel is very very tired, in fact it needs gutting and rebuilding, booked a sea view did not expect to have the sea in the room, window leaked carpet was wet, most worrying the smoke alarm was hanging from the ceiling! Walls grubby, ceiling hanging down, paper peeling, bathroom was from the 60s and just full of peeling silicone & paper, furniture is hand painted and 50 year old, tv was unwatchable constant glitching , one ok thing bedding was clean. dining room is just awful what's with the fish tank?, arrived Thursday, asked about the bar/drinks to be told only open at weekends, breakfast was acceptable and the receptionist was really pleasant but he is on a hiding to nothing! i stayed one night of three leaving next day, did not even as for a refund as they clearly need the money more than me! do yourself a favour and stay next door (new brooklyn) its like a 5 star hotel compared with coastal bay as that's were i went. phots att substantiate what i have said.
+It was a last minute book room was tiny but it did it job staff are lovely and welcoming
“Great stay”
+Staff very helpful hotel could rooms doing up.
“Excellent staff”
+Staff are really friendly and welcoming, no problems with room was really clean, full english breakfast tasted amazing, no complaints will be booking again, in good distance from town centre 10 min walk
+whether it was early in season, there was no replenishment of coffee etc, room was small but adequate, no bin for rubbish etc, and lastly, a wee bit dated.