Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 125 reviews.
Patricia
United States · Couple · September 2026
“Take them off your booking list!!!”
+Nice room when you walk in the door until we had to kill roaches our entire stay
−The blaring Jazz music from noon to midnight was unbearable. We did not get any sleep. The old building had cracks in the front door and windows to the outside that allowed roaches to seek cool temperatures in our room. We reached out to the staff after our first few hours there and they wanted to clean our room which was not going to help with the roach problem. When leaving, we got zero response regarding our concerns and the owner/ management could have cared less about the health hazard it was killing roaches for 3 days.
Renee
Australia · Group of friends · September 2026
“Amazing and Great location”
+Amazing location in Old Town. Get dropped at the gate with no stairs. Ploče Gate. The Hotel staff where you pick up key were very helpful and walk you to the place which was nice.
−Nothing
Scott
Canada · Solo · September 2026
+Location was amazing if you want to be in the heart of the old town. Beds were comfortable and the breakfast was amazing.
Aurore
France · Family · September 2026
“Very disappointed by customer service and the situation caused considerable inconvenience and stress”
+Comfortable room for a one night stay
−Major issue with parking - I want to formally file a complaint and to request compensation for additional parking costs incurred as a result of inaccurate information provided by the property. Prior to making our trip, I contacted the property through the Booking.com messaging platform to inquire about parking arrangements, as I was aware that the guesthouse is located within Dubrovnik's Old Town, where parking is restricted. The property reassured me that they had an agreement with the Hilton Hotel and informed me that overnight parking would be available there for €65 per night. I was further instructed to contact them again the day before arrival and provide our vehicle registration number so that the necessary arrangements could be made. Following these instructions, I sent the requested information well in advance of our arrival. Unfortunately, I received no response. After several unsuccessful attempts to reach the property by phone, I eventually received a text message asking me to call again 45 minutes before arriving, which I did. Upon arrival, it became clear that the situation was very different from what had been described: - The Hilton Hotel had no knowledge of any par
Carrie
United Kingdom · Family · August 2026
“Horrific noise and no sleep”
+Central location was the only good thing.
−Horrendous noise, directly above an open air bar with extremely loud music until 1.30 am with windows that don’t shut properly and then church bells that start at 6.00am, drunk people walking home all night, shouting and then street cleaners start in the early hours. The bar is a jazz bar with a piano and male opera singer shouting at the top of his voice until the early hours. Absolutely horrific, avoid especially for families. Both the property owner and booking.com completely unresponsive when we asked to move. The listing of the property is completely misleading and doesn’t mention any of this and in fact says the property has soundproofing. What a joke. It’s like the opera singer is standing next door to your bed. He is about 2 meters below your window that won’t shut properly. I’m not sure if booking will publish my photo but the window above the canopy is the bedroom window.
sterrin
Ireland · Solo · August 2026
+Amazing location, so central
−Having to go to hotel in order to get keys, towels etc
Sofia
Argentina · Group of friends · October 2026
+la ubicación es excelente y el departemento super comodo
Liliana
Argentina · Couple · September 2026
“Me hospedaría fuera del casco histórico”
+La ubicacion.
−La entrega de llaves del departamento se realiza en un hotel cercano. El personal de recepción deberia ser mas atento.+ El acceso al edificio tiene mal aspecto. Bolsas de Basura a la entrada que no son retiradas. Ventanas con basura de palomas que se posan y no se limpian
SILVIA
Spain · Family · August 2026
“No hay quien duerma”
+Estaba muy céntrico
−El problema de estar tan céntrico es que debajo de nuestra ventana hay un bar y el dueño del bar se pone a cantar desde las 19:30 hasta las 24:00., con suerte, así que nos vimos obligados a llamar a la policía para que viniesen a cerrarle el micrófono. La ventaja del alojamiento tiene por lo menos,100 años, así que no aísla del ruido nada de nada porque no cierra bien. Así a las 6 ya te entra el sol hasta la cama. Y de noche se oye todo el griterío de la gente.
yannick
Poland · Family · August 2026
“je ne recommande pas”
+le logement est très beau
−très mal placé et très bruyant, personne pour nous accueillir ou il est necessaire d’aller dans un autre hotel pour avoir les clefs, heureusement qu’il y avait une personne d’un restaurant qui a pu nous aider, même pas une indication sur la porte. la nuit fut très difficile, un chanteur juste en dessous de la fnentre jusqu’à 2 heures du matin