Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 79 reviews.
Sophie
United Kingdom · Couple · February 2026
“Very basic but ok for one night as close to the airport.”
+Close to airport. Tony was very friendly and helpful.
−Very basic. No toilet seat. No hot water in the shower. Only one pillow on the bed. Holes in mosquito net. No glass in the windows, only shutters that didn’t fully shut which left gaps for mosquitoes and noise. Very hot, no aircon. No lift so had to carry suitcases up staircase. No card machine working.
JABALI
Kenya · Couple · February 2026
“worst experience and sleepless night”
+That was the worst hotel shanty dump room i ever stayed in Mikindani Mombasa. Windows in the top floor are broken mosquitos are everywhere in the room i never slept at all and no one was there to help me. Too much of dust in the bathroom and broken toilet need to be fixed. The location of the hotel is scary and the surroundings is like slums u get scared of getting out of the property. whatever that is written on the internet is a plain lie. i will never recommend anyone to waste his money by going to cingaki hotel, horrible horrible !!!
Edoardo
Italy · Couple · January 2026
+I really appreciated the friendliness of the staff. The location is close to the city centre.
−The sink was very small. The bed linen seemed old.
Bismah
Canada · Solo · January 2026
“Great value for money and convenient location”
+The location is ideal if you have a flight or train to catch. The staff (Nancy, Nielsen, Tony) were very helpful and warm. The room was basic but clean and had most of the required necessities. The WiFi was fairly good when it worked. I took 2 video calls and managed fine. The team arranged a public shuttle to get me to the train station at 6am which only cost 250 khs.
−There were a few brief power cuts which meant we lost wifi and ability to use the fan. The food options in the area are very limited. A top sheet should be provided on the bed (apparently an oversight or it could be requested). Street sweeping took place outside my window at 5am which woke me.
Global
United Kingdom · Family · December 2025
“IF I COULD GIVE 100 I WOULD. EXCEPTIONAL SERVICE!”
+From arrival to departure there was nothing to fault. The bed super comfy best nights sleep I have had in a while! The room was spotless making it easy for me to get comfortable nice touch with the balcony. The gentleman were very polite and helpful. . From arranging transport to the airport and giving me hot spot whilst the Internet was down. I highly recommend Cingaki hotel!
−Everything was exceptional nothing to fault.
Guest reviews
Kenya · Family · December 2025
“It is a hostel, not air bnb”
+Green conserved environment
−It is a hostel no air b n b. Didn't have kitchen and it's facilities.
Simon
Botswana · Couple · July 2025
+The staff were very friendly.
−Simple gadgets like iron and electric kettle weren't available. The toilet is separated from the room by means of a fabric curtain.
Carlo
Italy · Family · July 2025
“Ok rooms in a zone close to the airport.”
+Big rooms and a nice terrace. Comfortable beds. In general, nice people working there. It is close to Mombasa airport. Breakfast (bananas, bread, butter, boiled eggs, milk, and tea) was pleasant.
−The cleanliness of the room,especially the bathroom,could definitely be improved. However, this wasn’t the main issue for us. We arrived by taxi arranged by the hotel owner, but he didn’t inform us of the price beforehand. Upon arrival, we were suddenly surrounded by people, and the driver said they were helping with the luggage. Assuming they were part of the service, we paid them, thinking it was included in the transport arrangement. When we got to the hotel, we also paid the driver €20, but he claimed it wasn’t enough. We explained that we had already given €20 to the others, and he replied that he didn’t know who they were,he had essentially allowed strangers to handle our luggage. Later, I received a private message from the hotel owner saying that the driver was disappointed with the payment. I replied that they should have told us the amount in advance so we could agree on a price,especially since the driver never mentioned one and just threw out a number. Later on, we went to a restaurant for takeaway, accompanied by someone from the hotel. As we ordered, the prices kept changing and increasing. We asked for a breakdown of the individual prices (to compare with what we wer
Wyclife
Kenya · Family · April 2025
“Zero Comfort”
+Near airport.
−I was bitten by mosquitoes due to torn nets. I had to walk alone midnight looking for mosquito coils to light. They don't have any meals.
Nicholas
Uganda · Couple · March 2025
“Disappointing”