Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 136 reviews.
Jeremy
United Kingdom · Solo · September 2026
“Disappointment!”
+OK at Bistro Pierre; but I expected it to be available at Chez Vivienne
−I didn't like clambering up 6 flights of very narrow and steep stairs in order to reach my room. I was very surprised that there was no face-to-face contact with any staff; and no cleaning or tidying of the room and bathroom between days. I would not have minded if I had been told these things before I booked and the price of the room reflected it.
Julian
United Kingdom · Couple · July 2026
“Arrived, didn't like it left”
+We didn't stay for Breakfast
−the room was cold, very noisy outside and no remote to control to work the TV
Kenneth
United Kingdom · Couple · July 2026
“Quirky but not very good experience”
+Central location - quirky
−Entrance through a dark drank alley, entrance unwelcoming No stand up shower, little in way of tea coffee, no fan - felt a little unloved
Margaret
United Kingdom · Couple · June 2026
“Wouldn’t stay in that top room again as it was very cramped”
+The location was good
−The room was cramped because of the sloping roof which made it difficult to walk around. The stuck on light switch in the bathroom fell off during the night so we couldn’t put the light on during the night until we found it and the TV didn’t work.
MIKE
United Kingdom · Couple · June 2026
“Adequate and clean but no shower . Expensive especially as no breakfast!”
+Good location
−No shower
Aileen
United Kingdom · Couple · March 2026
“Disappointing. Please make sure descriptions are accurate and apply to all rooms.”
+The large bathroom
−In your description of the property you say “each room has a balcony” which is not the case- we had an extremely compact attic room with height restrictions (my husband is 1.88m) and no balcony or views which you also mention. There are over 40 steep stairs up to the room which also might be worth mentioning.
Wendy
United Kingdom · Couple · February 2026
+We stayed in Du Barry room, which has a lovely ambience about it, overlooking the town and having a wonderful roll top bath. The bed was very comfortable, with beautiful furniure and decor. It was toasty warm and relaxing. Situated well for the shops, restaurants and the beautiful park .
−Parking is tricky as you have to pay even on Sundays.
Karen
United Kingdom · Couple · January 2026
“really enjoyed apart from the disturb nights sleep”
+Really good location to town and car park
−The only complaint i have about Chez Vivienne is that maybe some consideration should have been to the structural strengthening to the room above as We got a disturbed nights sleep from the constant moving from the occupants in the room above .
Andy
United Kingdom · Group of friends · December 2025
“Comfortable accomodation and a lovely stay”
+Very clean, and quite different! Felt like we were in 19th century Paris!
−Nothing - although a little tricky to find!
Tasha
United Kingdom · Couple · November 2025
“Incredible stay in a beautiful location”
+Incredible location in the heart of the village, walk in shower was gorgeous
−Only dairy sachets of milk for tea/coffee, would have liked a dairy alternative sachet