Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 88 reviews.
“Very disappointed - overpriced ‘ budget ‘ hotel”
+We paid over £1000 for a two night stay. The room was very very tired and felt grubby and dated. The room was worse than a budget hotel room. Despite the £500 a night price you have to pay extra to have a cooked breakfast and the self serve breakfast on offer is very poor. No table service and only coffee on offer is weak watery coffee via a thermos flask. Not actually sure how they can justify the room price. Bathroom in particular was very dated and grubby - shower is operated via attempting to run the cold and hot tap at the same time ( ! ) Shower curtain grubby and shower rail rusty ( like the bath taps ) Reception is always empty and unable to speak to anyone about the shocking standard of the room Will not be staying again and emailing requesting a part refund…
“A Stay with Highlights and Hiccups”
+The spa was lovely,slightly busy at times, but still a relaxing space with friendly staff throughout. One standout was the lady hosting breakfast, who was genuinely fantastic. She brought such warmth and energy to the room, greeting every guest with a cheerful hello and goodbye. Her attentiveness and positivity made a real difference to the start of each day and was easily one of the highlights of our stay. There were a couple of small details around cleanliness that could use attention. In the breakfast area, the artwork frames on the right-hand side had a noticeable build-up of dust. Similarly, in the café, the lights hanging from the windowed back wall had cobwebs on the right side. These didn’t affect our overall experience, but they were worth noting. The main issue during our stay was the lack of hot water in our room, both in the evening and the following morning. We were told there had been a boiler issue and that it had been resolved by morning, with instructions to run the tap. Unfortunately, this didn’t work. It was particularly inconvenient as we were trying to get ready for dinner, and given the cost of the stay, it was a disappointing part of the experience. While we
“Terrible hotel terrible staff rude !!!”
+Raymond deal Cruz was the most unhelpful and unsupportive front of house manager that I have ever had the displeasure of meeting The hotel is dated understaffed and rude Never coming back and await my refund asap
+I liked the calm environment and the kind welcoming when checking in. I like the softness of the bedding and for a single the bed was surprisingly comfy. However, one the beds was very noisy in room 309. I didn't like how I messaged before arriving about the request of the room being a twin and when we arrived and noticed it wasn't we asked nicely for our bedroom to be made into a twin and it took them over 2hrs to do so... Therefore We had to wait to get into bed, and we were tired and this was around 9.20, we checked in and mentioned about our room at 645pm. Also I didn't like how I had to clean the fan and remove an inch thick of dust just to be able to use it. Unfortunately I made a mess and left dust all over the floor, sorry. Once i noticed the mess I went to the bathroom to continue cleaning it over the sink. I didn't like that when the shower was turnt on it would spray water out over the top the curtains because of connection on the shower head. Soaking everything near the bin, toilet and as far as the sink. Was slightly amusing to turn on the shower and get sprayed in the head... Especially when I didn't tell my guest.
“Don’t do it”
+The place was filthy. The breakfast woeful although the flies and wasps enjoyed it. The room couldn’t hold a candle to a premier inn and no air conditioning. Just not good enough
+Great place for mother daughter getaway
+Was a little dated. Sauna didnt work, other hot room in spa was cold, no cooling in room when 30 degrees, would benefit from bar/deink service near pool
+My boyfriend and I particularly loved the pools, and just the amount of things you could do at this hotel, it was such a lovely time. We stayed a night and we were able to use the pool, and other amenities as much as we liked with no extra charge, as it was just a night. The staff were super attentive and very kind and professional too ;) I must say a room that definitely stood out to us was the piano room, with the grand piano, a big checkers and chess game, and huge windows overlooking the pond. If you’ve watched the vampire diaries before, it was giving that vibe. It was darkly lit and had painting of dogs everywhere which was perfect ;) Overall had such a good stay at Champneys and we’ll for sure be back !!
“Birthday treat”
+Staff were excellent but overall stay was average. Rooms very dated & hotel could do with a make over ! Lots of water stains on the ceilings & everything could do with decorating. Some outside furniture was very ropey & needs replacing. The hotel grounds were amazing & very peaceful. Personally was really looking forward to staying at Champneys but definitely wouldn’t stay there again.
+Wonderful spa. Staff super friendly and helpful. Food delicious. The lake was stunning and enjoyed seeing all the goslings.