Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 195 reviews.
Katharina
Germany · Couple · May 2026
−We booked this place through Booking mainly because of the low price. On arrival, the host was friendly and allowed us to store our luggage before check-in, which we appreciated. However, when we returned later, we started feeling uncomfortable. The rooms looked nice at first glance, but the furniture was very worn (e.g. a damaged sofa), the floor was dirty, and there were hairs on the floor and even in the bed, despite it appearing freshly made. When it started raining heavily, water leaked from the ceiling into the bathroom, where there was already visible mold. We informed the host that we were unhappy with the cleanliness, but no solution was offered. As a result, we decided not to stay and booked another place. Communication was handled via a WhatsApp contact, as the host did not speak English. After our departure, we reached out again to ask whether at least the remaining 2 of 4 nights could be refunded. While we understood that a refusal might be possible, we were repeatedly told that we would receive a response, but after weeks of follow-up, no reply was ever provided. Overall, while the initial welcome was friendly, the condition of the accommodation and the lack of follow
Joanna
Ireland · Couple · April 2026
+Great atmosphere, beautifully decorated, and very comfortable. The owner's very friendly cats add to the charm of the entire place😊 Great location.
Britany
United States · Solo · April 2026
“The owner is kind and attentive.”
+Use of the Kitchen. Decor. Attentive owner. Working AC. Safe.
−Close to a busy road.
Emma
United Kingdom · Couple · April 2026
“An experience in a colonial style old house”
+Lovely host and beautiful house. Not too far from the centre.
−The host needs some help as he is doing everything on his own. The room wasn't very clean and the drains smelt bad. But I cant complain as it was super cheap. I pulled my neck opening the front door as the lock is on the floor.
Roxanna
United Kingdom · Couple · April 2026
+Beautiful rooms, good location, friendly staff plus a pool and two cats!!
−The entrance does not open without a key. Call the number on the door to let them know you have arrived to check in.
Mona
Germany · Solo · April 2026
“Kind host and prettiest hotel in Merida”
+Such a pretty hotel! We loved the stay. The room was big, well equipped and clean. It was very quiet. It has a pool and kitchen and living room you can use. The host was super kind definitely big recommendation!
daniel
United States · Couple · March 2026
+The staff was horrible. There was no one there to open the door. We called a number. Would not let u in even to wait in the lobby. Was screaming and rude to us and other guests when we arrived. Horrible experience. We canceled our reservation and booked another hotel. Worst experience of our trip.
−Rude staff
Harriet
Mexico · Solo · March 2026
“Great small hotel”
+Beautiful old house, big comfy bed, great AC unit and reliable hot water. Juan Carlos was very friendly and attentive, I felt very welcome. Would definitely recommend.
−Would be really nice to have coffee available in the morning.
christelle
France · Couple · April 2026
−Extrêmement déçus de cette expérience, nous avions réservé une nuitée et en arrivant on nous fait savoir que l'hôtel est complet et que nous devons aller ailleurs. Impossible de joindre le gérant qui ne me répond pas au téléphone, ni à mon mail. Et pour le moment aucune suite à ma demande de remboursement...je déconseille fortement cet établissement.
Thijs
Netherlands · Couple · April 2026
“Leuk. Top”
+Host super. Huis is prachtig.
−Een bed in een van de kamers was wel wat klein voor twee grote Hollanders. Gelukkig konden we switchen naar en andere kamer de dag erna