Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 128 reviews.
Adventure06981620680
Family · February 2026
“Above and Beyond”
+Location -Near Major Road,Highway and Public Transport very Convenience for Business and Travel Atmosphere-Green surrounding Hill View Room-Clean and Spacious Value-Good value for money Cleanliness-Neat and Tidy Noise Level-Safe Service-Well train staff we feel value and Knowledgeable staff handle client aspectation. Amenities- Provide Comfort and Convenience
PatchFamily
Family · December 2025
“Not recommending”
+We booked 3 rooms, a total of 6 adults with 4 children . One of the adult in our group was not allowed entry to breakfast because her child went in before her and was counted as one person. When we booked , the site said kids stay for free and breakfast included. When we checked in and paid for the extra bed , we were told and confirmed with the reception that we had enough bedding and breakfasts. It was embarassing that one of my guest was denied entry because her 3 years old child stepped inside before her. I paid for an extra breakfast at the end of my breakfast. Unfortunately, before we left for the day , the receptionist told us that we have not paid for breakfast. He said the staff who i talked to and gave the money in the morning was his assistant and he needed to clarify first. I could not wait for her to come back to the reception and i left for the day. So it looks like, all of the staff want us to pay to them personally. At the entrance to the breakfast, morning reception staff and late morning reception staff. What a nightmare , one charge to be charged three times. Not looking forward to tomorrow breakfast, i am sure the 9yo will get asked money three times again. Need
Happiness52949640622
Family · December 2025
“Great location, kid-friendly and delicious food!”
+The room was clean, spacious and comfortable - perfect for families with children. The hotel is easy to spot as it is located in front of Bulatan Meru Sultan Azlan Shah, making it very easy to find and conveniently close to Meru Raya attractions, shops and eateries. The environment is safe, with plenty of space for children to move around, the staff are friendly and helpful, all amenities worked perfectly. One of the highlights was the food - the meals were delicious, with a good variety and great taste.
Explore00078112719
Couple · December 2025
“We had a pleasant stay !”
+I had a very pleasant stay in Studio Suite Room. Room is spacious with a nice view of Bulatan Sultan Azlan Shah. Staff are friendly from the concierge to the front desk. Room is clean. Kudos Casuarina Team !
Journey15125227464
Family · November 2025
“Will defintely recommend to others.”
+Great location. Everything is within vicinity. Staff were friendly,especially the front counter, Ahmad and his colleagues. Room is clean. Overall,was a pleasant experiences.
Road46493084933
Business trip · October 2025
“Great hotel in strategic location”
+Great location. Hotel room very clean with sufficient amenities. Front counter staff are all very polite and swift service
Roving42629614670
Business trip · August 2025
“Awesome”
+All was excellent....great hospitality...and nice hotel.... Very helpful front desk like sakeena and aqilah .with warm welcome smile
Inspire12785908092
Solo · July 2025
“Nice room ambience & friendly staffs”
+Good ambience, strategic place for both business and leisure, clean room.. Front Desk staffs are hospitable and friendly. Nice Bulatan SAS view
Reshmi88
Family · June 2025
“Worst ever stay I had”
+I throughly had a bad experience here. This hotel is not cheap though I stayed for 1 night. The location is completely dead city yet the price is not that cheap so I aspect if the amenities were good but what disappoints me is this hotel is kinda Air Asia like anything u asked they’ll charge you for a simple towel or even 1 extra pillow. I clearly understand if they gonna charge if the room is asking multiple times or atleast more than 1 but charging for basic things for that room charges is seriously not tolerable. The staffs are super not FRIENDLY at all or I should put it the way they were there to browse their phone. When I reached to check in they have quiet 5-6 male staffs on the lobby but none bothered to even open the lobby door all were busy with their hp and I got to struggle push it with my body with my luggage. They even charged rm15 for my 5yo kid for breakfast, idk he much a 5yo would eat and even if the breakfast tasted or even if they have good choices I will not complain but we can get better breakfast out of the hotel surely for what they charge and served. I got really scammed with the good reviews but honestly speaking I dont know how does all those reviews comi
+We stayed 1 nite instead of 2 nites as the bed was not comfortable. Very poor condition of toilet.