Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Janet
United States · Couple · October 2026
“I highly recommend the hotel for anyone who wants to be closer to the train station.”
+The hotel was located in an area close (several blocks) from the train station so easily manageable to walk over to with wheeled suitcases. It was in an area outside the Old Town but that was easily reachable with a good walk (half-dozen blocks). We could easily select from several places to eat in a one-two block area.
−The room was rather small but adequate. It was quiet despite being on a fairly busy street, which our window faced.
Christidi
Greece · Couple · October 2026
“Very clean and neat hotel”
+Location, breakfast , pet facilities in the room
Jill
Switzerland · Couple · October 2026
“We will be back next chance we have to return to Lucerne!”
+Friendly, helpful staff, terrific location, extremely pleasant ambiance, and clean, comfortable room. And, not surprising here in Switzerland, everything is well thought-out and WORKS!
−Breakfast rather costly. With very good cafes (like Two Hands) right nearby, we were happy to have breakfast elsewhere.
usharani
Malaysia · Solo · October 2026
“I enjoyed my stay very much , everthing was awesome”
+Location , fantastic breakfast , helpful and friendly staff Dinner was also fantastic
−All was good
Lucy
Australia · Couple · October 2026
“Comfortable stay, conveniently located”
+Conveniently located to shops, station, main tourist sites and variety of restaurants. Bed was comfortable, shower pressure was strong and good hot water.
Joyce
Singapore · Family · October 2026
“Excellent stay due to the exceptional service especially from the housekeeping team!”
+Especially impressed by the housekeeping team on duty on 13/10/26 (Tues) who were very attentive. While cleaning up the room, they noticed the shower head leaking water and changed it before we returned to the hotel. Our room was also very neatly tidied up and toiletries nicely placed. Would gladly give a 6 star if available. Thank you so much for making the stay at the hotel an excellent one!
−Nil
Debarshi
United States · Family · October 2026
“Amazing Stay!! Will keep coming back”
+Everything!! The location, amenities, the room and the staff! Amazing place to stay with your family. My kids just loved it! We will repeat again.
−None
Robert
United States · Couple · October 2026
“Great Front Desk Staff and Excellent Location”
+Outstanding Front Desk staff and assistance during our stay. The list of staff who provided us Outstanding service is long: Fabiana, Corinne, Rea, Yara, Nina, Fatima in Housekeeping and Rodrigo at the Bolero Restaurant. The room was a good size, a very comfy bed, soft pillows and comforters. The bathroom was large and the walk-in shower easy to get in and out of. One nice touch - two taps near the elevator for refilling your water bottles with still or sparking water. We found a couple of very good café’s nearby, including the Two Hands Restaurant for breakfast - their 3-egg Omelet with mushrooms was excellent, we also had breakfast at the Bakery Bakery for coffee and croissants.
−Nothing.
Paul
Australia · Couple · October 2026
“Boutique and personal hotel with all comforts”
+The room was very functional and design of space is usable with lots of modern features including digital smart access to locking doors and getting up the lift. The bidet feature in the toilet is a nice comfort upgrade to the standard hotel toilet facilities. We get lots of freebies during the stay as well which were such warm gestures to make guests feel welcomed and looked after. We had free souvenir glass water bottles, free refills of beers & apple juice in our room fridge daily, free refills of still / frizzy water at the lobby, free apple to take away for the day and they even provided free drinks at Bolero restaurant for us if we choose to not have our rooms cleaned for the day to support their environmental goals. Staff was fantastic and helpful.
−The room size was a little tight but as I said, the functional design and modern features made up for that shortfall easily. It is a little on the further side of the Luzern HB but that could be a good thing based on guests plans. It is quieter but it means having to walk 10 mins further to everywhere. We didn’t mind it but thought others might need to consider the extra distance.
Andressa
Brazil · Couple · October 2026
“Voltaria com toda certeza pra este hotel.”
+Localização perfeita, quarto limpo e recepção excepcional.
−Sem defeitos