Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 65 reviews.
Annie
Group of friends · August 2025
+Well situated, cheap and good service.
monika
Group of friends · August 2025
+Freundliches Personal sehr gutes Preis-Leistungsverhältnis
Miriam
Family · August 2025
+Buena ubicación, es un buen lugar pero le falta mucho mantenimiento, esta algo descuidado, camas cómodas, pareciera que esta mal la limpieza pero es por la falta de mantenimiento, poco amable el personal, agua caliente escasa ya que sale poca y demasiado caliente. Esta bien para mochileros pero no para familias que buscan comodidad y descanso. 6/10
Andres
Group of friends · July 2025
+Avoid this place at all costs. The price is simply not justified, especially when there are so many more reliable options in Cusco for a similar cost. Our experience was truly awful. Like many travelers in Cusco, we relied on our reservations, especially when arriving late. However, their phones are out of service and messages go unanswered. We had two reservations here, and both were problematic. For the first, our rooms were switched, with the excuse that a receptionist made an error and listed more rooms on Expedia than available. As a group of friends, we were forced to share beds to accommodate everyone, and finding new lodging on a holiday night was impossible. We tried to overlook it, hoping it was an isolated mistake. We were wrong. For our second reservation, we didn't even have a room. They overbooked and couldn't accommodate us, despite our valid and active reservation. We had to split our group, with some staying at a different nearby hostel until we could sort things out the next day. This doesn't even touch on the facilities. Just look at the pictures and decide for yourself. Oh, and expect no toilet paper in your private bathroom, and towels are only available up
Andres
Group of friends · July 2025
+Warning: Do not book here. This place is overpriced and unreliable. Cusco offers many better options for the same or less money. Our experience was truly terrible, characterized by a complete lack of communication - their phones don't work, and messages go unanswered, which is critical when you rely on reservations for late arrivals. We had two reservations, both disastrous. First, they changed our rooms due to an alleged "Expedia error," forcing our group to share beds on a holiday night with no other options. We gave them the benefit of the doubt, but it was a mistake. Our second reservation was completely disregarded due to overbooking, leaving us without rooms despite a valid booking. We had to split up, with some of us staying in a different hostel. Beyond the administrative issues, the facilities are poor. Check the pictures to see for yourself. Also, expect no toilet paper in your private bathroom, and towels (which we received damp from "laundry") are only available by request.
Christine
Family · July 2025
+First of all , this place is not called casa inn anymore. We got dropped of on the corner of the street by the taxi and told us it was 3-4 house away…. We ended up waking up and down the street many times and stopped for help in another hotel and weee told its now called qori Cusco inn We booked for a week so we could have a place to stay while visiting Machu Picchu , sacred valley, rainbow mountain etc . Didn’t have hot water for the first 5 days. So not hot showers after a cold night. I tried to explain in Spanish we wanted to leave but they ask us to understand the water heater was broken and to be patient . I can understand they are having problems but they didn’t want to accept a refund . I called Expedia and they tried to contact them but then kept answering non sense , they even said no one was staying at the hotel at that moment For the whole week, didn’t have anyone cleaning the room, had to ask for new towels and ended up buying our own toilet paper and empty garbage bin myself . I knew Cusco would be cold at nights but I made sure this place had at least hot water . This was an un expensive place but Im sure with a few more soles , you can find a better place with owner
Marcela S
Family · July 2025
+Closes to the central area. Clean. Has halpful personal. Cozy place.
+We had a late arrival (~1am) that was told to the staff in advance. When we arrived exhausted, the room was not ready, no toilet paper, no towel, no toilet seat and a big trash bean full of water in the shower. No hot water for the shower... We changed the accomodation for the next days.
“Pelos, manchas, frío y ruidos. No recomiendo”
+Empezando que el nombre no es el indicado en la página de hotel.com, cuando llegamos el hotel tenía el nombre de Qori Inn. Nos otorgaron una habitación con dos camas, nuestras expectativas no eran altas por el precio pero no esperábamos encontrar pelos en las sábanas y dudosas manchas en las colchas. Además de ello el cuarto era muy frío y se escuchaba mucho el sonido de los carros. Y añadiendo que aparentemente no tenía agua ni mucho menos caliente, se pudo encontrar un balde con agua y una jarra en la ducha. De la misma manera al reservar tenía un precio y al completar los datos subieron casi $ 5 USD. No recomiendo quedarse aquí. Tuvimos que buscar otro lugar donde alojarnos.
+Very cold and the Wi-Fi was not working for couple of days. But cheap and pretty good location.