Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 66 reviews.
Verified traveler
October 2024
“Acomodação não condiz com anuncio”
+Chegamos a noite e não nos avisaram que deveríamos ligar para saber o número do quarto. A foto não tem qualquer relação com a acomodação. Estivemos lå por 13 noites e nunca vimos ninguém na recepção. A casa é velha e mal cuidada. A porta da geladeira caia toda hora: wifi intermitente, fraco, toalhas muito poídas e velhas, travesseiros horríveis . Tem escadas para chegar aos quartos. Apesar da boa localização não voltaremos mais!
Antonio
Family · September 2024
+This is not a hotel. This is a regular building remodeled as individual rooms. There are no personal interactions with any human being, although the place is advertised at the Expedia website as having a front desk attended 24/7, which is plain false. Access into the building is obtained through a code provided via WhatsApp, meaning that you need a functional cell phone in the Azores (some European sim cards will not work here); the code provided opens a box where a key attached to a chain is used to open the street door. Stairs with no elevator will give you access to the room assigned to you: you will find the door open with the key in the inside lock. Again, this place provides nothing other than a bed under a roof, at a price similar or higher than the cost of a room at real hotels, with front desks and personal services just a block away. Never again.
+Just avoid. While the location is KEY it stops there; as mentioned, terrible non consistent wifi, a bed sheet that was too small for the bed, stained rusty sheets that were also torn, musty towels; the BEST part about my room was the roof window, but you’re barely allowed to use it because of bugs (which is fair!); as mentioned, zero amenities and the stairs are incredibly deep and terrible to navigate. The kitchen is in need of deep repair and while there’s a fridge, it’s not clear whose food is whose. For a “4 star hotel” I expected a hell of a lot more AND reception AND amenities; I considered checking out and staying elsewhere at a cost.
Teresa
Family · August 2024
+Room should have a fridge. Newer sheets, better pillows, new bed covers. Front door lock needs updating, difficult to open with keys provided in lock box.
+They were very helpful when I had questions and the location was excellent!
KASIA
Family · August 2024
+Let’s get new towels, clean the chairs, update some furnishings (sofa sleeper) and new bedding! Also, we had the same breakfast options (meats and bread) five days in the row.
Verified traveler
August 2024
“Muy caro para lo que es”
+El hotel está bien, aunque creo que es muy caro para lo que es. No es realmente un hotel, no hay recepción, no ves a nadie, entras con un código…es una habitación. La mia era pequeña, con un armario que no era accesible y ventanas que no se podían abrir. La cama era cómoda, eso sí. El desayuno no estaba mal pero te lo dejan en una cesta y te lo tiene que comer como puedes en la habitación La ubicación excelente.
S3337SLlucyb
Family · August 2024
“No 24/7 front desk as advertised”
+I booked this hotel specifically because it advertised a 24/7 front desk, which was crucial for us as we were traveling with a small child. It is advertised on all booking platforms as having a 24/7 front desk. However, upon arrival, we found that this was not the case. There was no one available to meet us, and we had no information about our room. There was a poster on a table stating they had a telephone reception, although, they were only available between 09:30 and 01:30, which clearly does not meet the promised 24/7 front desk service. We decided not to stay at the hotel and requested a refund, but the hotel refused. This was a disappointing experience, and I would not recommend this hotel based on their failure to provide the services they advertised.
+The hotel is in a great location. The staff were very helpful and made sure we got a taxi for our early morning trip to the airport. We unfortunately got one of the attic rooms. It was very small and slanted because of the roof. Both my sister and I bumped our heads before getting used to the way the room slopes. We got a chance to look in other rooms and they were very spacious and beautiful. Also the second set of stairs is very steep! Hard to bring luggage up! Overall a very nice and convenient place to stay!
“No 24 hour Reception”
+This hotel specifically states it has a24/7 reception front desk, it does not. For our trip we required a hotel with 24/7 reception, This was crucial for us as we were traveling with a small child. However, upon arrival, we found that this was not the case. Nor was anyone available to meet us, as a result we had no information about our room. A telephone reception operates 0930-0130 as stated on a poster on a table. This clearly does not meet the advertised 24/7 front desk service. We decided not to stay and requested a refund, but the hotel refused several times claiming that it meant something else. I would not recommend this hotel based on their failure to provide the services as advertised.