Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
A
United States · Solo · September 2026
“Beyond exceptional”
+This property exceeded my expectations. It is very clean, is fabulously curated with absolute style and amazing art everywhere. I felt like I was staying in someone’s home instead of a stuffy hotel. The staff especially Diego who was working during my stay was nothing short of amazing, very knowledgeable and helpful. Breakfast was delicious and I loved the honesty bar/drinks. Meeting and sharing experiences with other guests was also a bonus.
−The exact location is a bit difficult to find at first as it is on a side street is you will that runs parallel to Benjamin Franklin, but that is not a fault of the property.
Ellie
United States · Group of friends · August 2026
“Great location. Nice staff. Could use some work.”
+Breakfast is fine but limited.
−My room did not have hot water for 2 days and then hot water also didn’t work another time (eventually fixed). I was without hot water for more than half of the times I took showers. I would have expected the property to offer some discount, but, nothing. The housekeepers hung up dirty towels from on the bathroom floor. More than once. I left a note in Spanish and English telling them I wanted clean towels. It’s gross.
Janelle
United States · Solo · July 2026
“return visitor, always glad to be back”
+The location is perfect, walkable and safe. Lovely facility in a gorgeous historical home. The art everywhere adds such a nice touch! The breakfast in the morning was delicious and the staff were lovely.
Peter
United States · Solo · July 2026
“Just book it”
+I had 57 tabs open looking for the "right" place, and was lucky to have found this gem. From the room with the view into the trees, to the complimentary mezcal tasting, the lovely staff, the relative quiet that is so hard to find in this city, and the safe location... All was wonderful. Just book it
Yves
Canada · Solo · July 2026
+The room was spacious and superb
−Not to enjoy it more since I had to leave for the airport at 3h30AM
Calderon
United States · Couple · June 2026
“Will comeback for sure”
+The attention from Diego and Fernando was amazing, they will help with anything and location was perfect
Anna
United States · Couple · June 2026
“Absolutely wonderful!”
+Everything
−Nothing
Rodrigo
Portugal · Couple · May 2026
“Great stay in a beautiful neighborhood!”
+Location is really good, beautiful neighborhood. Staff is really friendly, great breakfast. Big comfortable bed.
−The price can be a bit high.
Susan Rae
United States · Solo · May 2026
“Beautiful Home away from Your Home”
+I enjoyed my stay in Casa Comtesse. It is in a great location with flowers around the entryway. I felt safe with the ornate fence and gate facing the street. It is close (a little over 1.2+ miles) to Museo Nacional de Antropologia and Castillo de Chapultepec, two places that are on my to-see list. There are wonderful restaurants within walking distance. The staff were helpful and courteous - desk service spoke English (as well Spanish and French per their website), provided assistance to all my questions, as well as helping me carry my bags up to the second floor; in addition to the fresh fruit, juice/tea/coffee and pastries, cooks provided a wonderful special every morning for the two mornings that I was there during 08:00 to 10:00 timeframe (as I didn’t know that I could request a light breakfast the day before); and the cleaning staff kept my room spotless every day. My room (Amber) had both an oscillating fan AND a small air conditioner. Yippee! Bed was comfortable. Plenty of storage space for a person to store their clothes, if desired; along with a small safe. As it is a B&B, I got to meet and talk with wonderful guests every morning at the dining table. A free library with l
−A nit - but it did take time (3 to 4 minutes) for the shower water to heat up, but I washed my legs and arms while waiting.
Matthew
United States · Couple · May 2026
“An ideal stay on all levels and look forward to returning”
+Charming. Beautiful. Great location Warm and very helpful staff. Super breakfast