Casa Cielo Cancun

6.3Pleasant21 reviewsSee rooms

Guest house

Facilities at a glance

Free Wi-Fi
Parking
Airport shuttle
Spa
Accessible
Terrace

About this place

Outdoor Pool and Terrace with Garden View Guests can relax by the outdoor pool, soak up the sun on the terrace, and enjoy the peaceful garden view at Casa Cielo Cancun. Convenience and Connectivity From complimentary wireless internet access to a shared kitchen and laundry facilities, this guesthouse ensures a hassle-free and connected stay for all guests. Individually Decorated Guestrooms with Private Pools Stay in one of the 8 uniquely decorated guestrooms with private pools, flat-screen TVs, and modern amenities, offering a luxurious and comfortable retreat. Book your centrally located stay at Casa Cielo Cancun now to enjoy the vibrant surroundings and convenient amenities during your Cancun getaway.

Choose your unit

Pick check-in and check-out to see live room prices.

4 room types

Choose your room
Room type	Guests	Show prices
Room, 1 King Bed, Pool Access King bed	Sleeps 2	Show prices
Standard Room, 1 Double Bed, Ensuite Double bed	Sleeps 2	Show prices
Room, 1 Queen Bed with Sofa bed, Ensuite, Pool View Queen bed, Sofa bed	Sleeps 2	Show prices
Standard Room, 1 Double Bed, Private Bathroom Double bed	Sleeps 2	Show prices

What this place offers

Internet

Free Wi-Fi

Parking

Transport

Airport shuttle

Pool & wellness

Accessibility

Accessible

Outdoor

Garden
Terrace

Location

Address
Calle Cielo, Cancún, 77500, Mexico
1 km from the center of Cancún

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 15:00. Check-out by 12:00.
Is Wi-Fi included?
Yes, this property lists free Wi-Fi.
Is parking available?
Yes, this property lists parking. Check the room offer for any fee.

Guest reviews

6.321 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 21 reviews.

Tania Libertad
May 2025
4.0
+El wc ni tenía agua y el wifi se fue toda el día queríamos ver una peli y no pudimls
Joy
Family · January 2025
8.0
+Does not allow eating in room but kitchen space was not clean/unusable, out of the way and inconvenient (almost dangerous stair access) to get to from room especially in the rain. No filtered water available. Shower pressure needed to be turned up; it was basically a heavy drip. Our room was #4 outside of main entrance and reception area, so we heard everyone coming and going all hours of the day and night.
Tulay
December 2024
2.0
+After a delayed flight. I make it to Casa Cielo in the evening to find out that the property wants me to pay the hotel stay in cash even though I had paid it in full to Expedia. I explained that it has already been paid in full and didn’t have cash on me. The property even offered to drive me to an atm. So inconvenient I had to book a hotel last minute.
Verified traveler
November 2024
6.0
+It was $50/night and we got what we paid for. Dingy/cracked walls where there had been leaks, rusty shower head, had to call someone to check us in, which felt a bit sketchy. This is more a hostel than a hotel.
Omar Manuel
March 2024
10.0
+Muy bonito y seguro el lugar
Joaquin
November 2023
2.0
+I made a reservation a month ahead of my arrival at Casa Cielo through Expedia. When I arrived, there was no one to help at the front desk. I contacted the number provided with the property and no one answered my phone call. I then sent them a message through Whatsapp to the same number provided on Expedia. The person on the other end of the message answered and stated they no longer work through Expedia. They just told me to contact Expedia to get a refund. The administration was not helpful during the situation. This happened on 11/27/23. If you are going to book with Casa Cielo I recommend calling and confirming ahead of time or avoid them through Expedia.
juan
March 2023
2.0
+Realice la reserva y cuando llegue no tenían la información y tampoco había habitaciones disponibles, muy mal servicio
Michael
March 2023
10.0
+I was there march 1st to 8th. It is literally the first rental that looks exactly like the pictures. Street view is outdated, the property outside has been updated and looks great. Only problem was ,no refrigerator in the room.
Gerardo
January 2023
6.0
+En el cuarto 8 nunca nos llegó el internet, ni en nuestros dispositivos ni en la propia tele del cuarto, al momento de reportarlo solo nos dijeron que reiniciáramos los dispositivos pero nunca revisaron el wifi ni nos ayudaron a solucionarlo. Solo nos dejaron una botella de shampoo usada y un papel de baño ya empezado.
Gildardo García
Family · December 2022
2.0
+N respetaron la reservación de las dos habitaciones

Good to know

Check-in & check-out
Check-in from 15:00 · check-out until 12:00
Pets
Pets are not allowed

Facilities at a glance

About this place

Choose your unit

4 room types

Room, 1 King Bed, Pool Access

Standard Room, 1 Double Bed, Ensuite

Room, 1 Queen Bed with Sofa bed, Ensuite, Pool View

Standard Room, 1 Double Bed, Private Bathroom

What this place offers

Internet

Parking

Transport

Pool & wellness

Accessibility

Outdoor

Location

Address

Questions about this stay

What are the check-in and check-out times?

Is Wi-Fi included?

Is parking available?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews