Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 144 reviews.
Guapaola80
United Kingdom · Family · October 2026
+I loved the location, very close to everything, and having access to a shared kitchen and a cute terrace is a plus . Zayed and his wife are wonderful hosts and they made me feel at home. The room is basic but nice and clean. I also took a tour to the lagoon with Zayed which was excellent. Thank you so much!
−All good!
Makmal
Israel · Couple · August 2026
+The room was a good size and it was clean, the bed was comfortable, there was good AC and a good fan, warm water
−There wasn’t a reception to talk to
Josefina
Australia · Couple · August 2026
“Great place to stay in Bacalar”
+Great place to stay in Bacalar! It is centrally located, and you can also book lagoon tours directly from there. The room was comfortable and had everything we needed, including air conditioning, a fan, a Smart TV, hot shower, and Wi-Fi. There is also a shared kitchen available for guests and a nice terrace to relax. Zayed was very hospitable throughout our stay, and we had a great time at his place. We went on his lagoon tour and he gave us the best recommendations and advice for enjoying Bacalar. We would definitely stay here again!
Danel
Spain · Solo · July 2026
+Zayed is a great host, helping with the tours and choosing the best guides
Lyr
Poland · Solo · May 2026
+Loved my stay at Casa Bonzai. The house is clean, comfortable, and well maintained. The AC works very well, the facilities have everything you need, and the balcony is a lovely place to sit and relax. What stood out most was the atmosphere. Zayed and his family are warm, friendly, and genuinely helpful people who made me feel welcome from the moment I arrived. Casa Bonzay has a relaxed, homey feeling that made it easy to settle in and enjoy my time in beautiful Bacalar.
Paul
United Kingdom · Solo · May 2026
+The room was great, clean and with a hot shower. We made dinner in the shared kitchen and ate on the upstairs terrace which was a treat. A chilled place to hang out and people watch. It's centrally located only a 5 min walk to the town or lagoon. Zayed is a wealth of knowledge and offers boat tours which are reasonably priced. Wouldn't hesitate on staying again.
−Nothing
Rendell
Canada · Family · March 2026
+The place is exactly as advertised. I had a comfortable stay. Place was clean and close to the lagoon and park, where you will find restaurants.
−None
Juuso
Finland · Family · March 2026
+We stayed five days in Casa Bonzay and enjoyed our stay! The location is quiet, room is spacious and the owner Zayed is really friendly. We loved that there is kitchen and beautiful balcony for guests to use. We also did the boat tour with Zayed and it was great! Would love to come back!
Gdeldique
France · Family · November 2026
+Tout était parfait. La chambre était confortable et en bon état. L'hôtel dispose d'une cuisine avec tout le nécessaire. L'emplacement est vraiment bon, avec des restaurants à proximité immédiate. Surtout, notre hôte était vraiment très gentil, il nous a donné de nombreux conseils.
c
United States · Family · October 2026
+Nous y avons passé 5 nuits. Tout était parfait, la propreté, l'emplacement, l'accès terrasse :), l'eau chaude est un vrai plus !!!! Zayed est sa famille sont très gentils et accueillants, ils donnent des recommendations sur la ville, ils proposent également des tours en ⛵ bateau. La cuisine est très propre est bien équipée, le frigo est spacieux et propre également. La climatisation aussi est top. Proche du centre et de la lagune. Il y a plusieurs épiceries proches et une super pâtisserie également. 10 sur 10, vous pouvez y aller les yeux fermés. Merci pour ce beau séjour .
−Rien, tout était parfait