Casa Balam Cancun

Name: Casa Balam Cancun
Address: Gladiolas, Cancun, QROO, 77500, Cancún, 77500, MX

6.6Pleasant14 reviewsSee rooms

Hotel

Gladiolas, Cancun, QROO, 77500 · Cancún

Facilities at a glance

Free Wi-Fi
Parking
Accessible
Terrace

About this place

Outdoor Pool and Terrace Enjoy the outdoor pool, terrace, and garden while staying at Casa Balam Cancun for a relaxing experience. Complimentary Amenities Benefit from free wireless internet access and tour/ticket assistance during your stay at this hotel. Convenient Features Individually furnished guestrooms with complimentary Wi-Fi, laundry facilities, and safe deposit box are available to ensure a comfortable stay. A stay at Casa Balam Cancun offers a perfect blend of relaxation and convenience, where you can immerse yourself in the heart of Cancun. Book now for an unforgettable experience!

Choose your room

Pick check-in and check-out to see live room prices.

21 room types

Choose your room
Room type	Guests	Show prices
Estudio 1 25 m²Queen bed	Sleeps 2	Show prices
Habitacion 16 20 m²Double bed	Sleeps 2	Show prices
Estudio 9 24 m²Queen bed	Sleeps 2	Show prices
Estudio 5 25 m²Queen bed	Sleeps 2	Show prices
Habitacion 17 20 m²Double bed	Sleeps 2	Show prices
Habitacion 19 20 m²Double bed	Sleeps 2	Show prices
Estudio 12 25 m²Queen bed	Sleeps 2	Show prices
Estudio 13 25 m²Queen bed	Sleeps 2	Show prices
Estudio 7 Queen bed	Sleeps 2	Show prices
Estudio 2 2 × Double bed	Sleeps 4	Show prices
Estudio 10 25 m²Queen bed	Sleeps 2	Show prices
Estudio 8 25 m²Queen bed	Sleeps 2	Show prices
Estudio 3 25 m²Double bed	Sleeps 2	Show prices
Studio 15 20 m²	Sleeps 4	Show prices
Habitacion 18 20 m²Double bed	Sleeps 2	Show prices
Estudio 6 25 m²Queen bed	Sleeps 2	Show prices
Estudio 4 25 m²Queen bed	Sleeps 2	Show prices
Estudio 15 45 m²2 × Double bed	Sleeps 4	Show prices
Estudio 11 45 m²2 × Double bed	Sleeps 4	Show prices
Studio 10 20 m²	Sleeps 2	Show prices
Estudio 14 45 m²2 × Double bed	Sleeps 4	Show prices

What this place offers

Internet

Free Wi-Fi

Parking

Accessibility

Accessible

Outdoor

Garden
Terrace

Location

Address
Gladiolas, Cancun, QROO, 77500, Cancún, Mexico
1.9 km from the center of Cancún

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 16:00. Check-out by 10:00.
Is Wi-Fi included?
Yes, this property lists free Wi-Fi.
Is parking available?
Yes, this property lists parking. Check the room offer for any fee.

Guest reviews

6.614 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 14 reviews.

Danny
March 2025
2.0
“Nasty vile management, horrid stay”
+I never had a email or message about checkin. When I showed up a woman came out and I asked her if she worked there. She said scan the wall code and follow my checkin message. I said I didn’t have a message. She acted like she didn’t work there and spoke perfect English. I kept saying I don’t have a message to follow. I then said I guess I can’t checkin. Suddenly she started to help me only after I said I was leaving and finding another place since I had no message. The first room she gave me the sliding patio door lock was broken off. Unable to secure the room. Her answer was well it’s a balcony no one can get in. Yes they can. It’s a shared balcony the other room can just walk in. So she moved me next door in which the lock really didn’t work. I said I would take another room. A lesser room in which I paid for the balcony room but I needed a room that locked properly. So I took the ground floor room 2 that at least had proper locks. She was totally nasty and rude. She said room 2 was being cleaned and I would get a WhatsApp message when the room was ready. So I walked a half mile carrying luggage only to find out the room wasn’t ready. I said I’m going back to my hotel and I woul
CLAUDIA SHARENY
November 2024
10.0
+Lugar tranquilo y en buenas condiciones
JOSE
Group of friends · August 2024
4.0
+Personal pija estúpida que no se entera. Web horrosa donde no ponen dirección. Difícil de ubicar. Mal señalizado. Absurdo e-mail en inglés he tenido que responder a 10 e-mail para una estancia de dos noches. Olor por todo el hotel y habitaciones. No funciona televisión ni pilas en mando de aire water sin tapa
Jorge
March 2024
2.0
“Mal desde un inicio”
+Mi experiencia fue muy mala. Primero, el lugar no está bien identificado, pareciera una casa por lo que perdimos tiempo y recursos en encontrarlo. Segundo, llegamos y no tenían la reservación, a pesar de que en la app ya aparecía como reservado. Me indica que se comunicaron conmigo para realizar el pago pero no fue así, en otras oportunidades he recibido mensajes de los hoteles cuando tienen alguna notificación por correo electrónico y ellos nunca me notificaron. Cuando eres extranjero requieres del apoyo de alguien que esté en el hotel para apoyarte con esos problemas, pero ahí casi nunca se mantiene nadie. Finalmente, nos proporcionaron una habitación pero a pesar de que si aceptan tarjeta de crédito, por ser domingo no nos quisieron proporcionar el enlace de pago, por lo que nos complicaron la situación teniendo que conseguir el dinero de la reserva en efectivo y dejándonos sin nada de efectivo. Adicional, nos cobraron más por la habitación, a pesar de que en el sitio web de hoteles.com ya está fijado un precio.
luis
September 2022
4.0
+I stayed there for almost 2 weeks and everyday there was an issue, although all of them were minor, none of them were managed the right way. Customer service is non existent, rooms are extremely humid, the wifi signal is super weak. Is conveniently located and the rooms look good but overall my experience was not good.
Verified traveler
March 2021
2.0
+Me pase 4 horas buscando el hotel marque a el numero y nadie contesto nunca
Verified traveler
Group of friends · January 2020
2.0
+When we reached there they told us that they already informed expedia in November that their AC is not working and they cancelled all the reservation. But I found many people still coming in and getting room. We got a cheap deal from expedia so they thought why not make more money by telling us any lie and letting come-serve customers in for more money. They put us in one of their Airbnb far away further into downtown with bare minimum facilities. It was a really poor experience.
Ty
August 2019
10.0
+The staff were all amazing!! At check-in (I cant remember her name) but she was so warm and welcoming and helpful!! Boy did I make a perfect choice in place to stay. Can’t wait to come back again 😊🎒
ANDREW
April 2019
6.0
“Quirky hotel downtown”
+An unusual place. No hotel sign outside Just a bar and coffee shop ... hotel is in back. Pros: Room is new and great. Kitchenette with induction cooktop. Big smart TV. Cons: Room is humid, window to corridor which was brightly lit - thin curtains so room was not dark at night. Stayed two nights, room was not cleaned. No front desk.
Jose
December 2018
10.0
+Excelente en todos los aspectos, higiene, atencion, queda muy cerca de la parada del bus, es una zona muy tranquila y confortable...

Good to know

Check-in & check-out
Check-in from 16:00 · check-out until 10:00
Pets
Pets are not allowed

Facilities at a glance

About this place

Choose your room

21 room types

Estudio 1

Habitacion 16

Estudio 9

Estudio 5

Habitacion 17

Habitacion 19

Estudio 12

Estudio 13

Estudio 7

Estudio 2

Estudio 10

Estudio 8

Estudio 3

Studio 15

Habitacion 18

Estudio 6

Estudio 4

Estudio 15

Estudio 11

Studio 10

Estudio 14

What this place offers

Internet

Parking

Accessibility

Outdoor

Location

Address

Questions about this stay

What are the check-in and check-out times?

Is Wi-Fi included?

Is parking available?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews