Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 12 reviews.
Carol
United States · Couple · February 2026
“Lovely first night in Chacala. Would stay again.”
+Very clean, nicely decorated loved the garden and quiet location. Friendly host.
−All great!
Kathy
United States · Couple · April 2025
“Very pleasant place to stay,we loved listening to the birds in the morning.”
+The owner is very kind and helpful. The apartment is decorated very nicely and is well equipped. It is also away from the bustle of the beach and is quiet.
−The roads in Chacala are terrible, but that is not an issue for the accommodation, only a warning to visitors in general.
Maurice
Canada · Couple · February 2025
“We thoroughly enjoyed both this accomodation, the quiet neighborhood, its closeness to an easy walk to downtown, and the”
+Location, wonderful owner, clean, quiet, roomy, close enough to walk to the town amenities easily, and more. Includes sink, fridge, toaster oven, two burner stovetop, bathroom with shower. Hard to beat!
−Nothing, it was a great place to stay.
Frederic
United States · Solo · February 2025
“Fabulous value and staff”
+It was a super cool room and a small facility. The staff was super helpful my room was wonderful and great value
−Very very hard to find. They only have a tiny little sign on the front of their house. Google Maps couldn’t locate it precisely
Frederic
United States · Solo · February 2025
“Frustrating”
+Good location away from beach
−I had two confirmation, yet they did not gave a room for me!!
Kathleen
Canada · Couple · February 2025
“It is a lovely studio with Mexican decorations. Very clean, comfortable and quiet.”
+Mari is a lovely host and we were very comfortable in the studio.
−It was all fine
Katie
United States · Business trip · November 2024
“Adorable and authentic Mexican room w/ kitchen and bathroom.”
+The room was so sweet! Authentic Mexican decor, cute little kitchen in our lovely room. Mari was attentive and helpful!
−There was no sign "Casa Arbol" for this property, so even though we found it on the map, we weren't sure we were at the right location until the neighbor asked us who we were looking for. The booking agent could communicate better regarding our check in times and how to get to the property, but once there, Mari, the owner, was super helpful and attended to all our needs. It is important to note this property is 5 min. walk uphill out of town on gravel roads, so it may not be best for those with mobility issues or lots of luggage.
Porfirio
Mexico · Family · July 2026
“Llegamos a casa de un familiar quien nos trató excelente.”
+Mary es una excelente anfitriona, nos hizo sentir como parte de la familia, estuvo muy al tanto de nosotros. La habitación muy bonita y limpia.
−Excelente calidad-precio
Celina
Mexico · Couple · April 2026
“Satisfecha y agradecida”
+El lugar es cálido, agradable, limpio y muy bonito
−Que queda poquito retirado de la playa y los bancos del desayunador son incómodos, están altos
Galindo
Mexico · Couple · January 2026
+El personal muy amable y cálido
−El baño está fuera de la habitación, las ventanas aunque tienen cortinas no tienes completa privacidad, no había wifi en el cuarto por una falla en el repetidor, la señora Mari nos apoyó con todo lo que pudo, pero yo que trabajo el línea si me afectó, tuve que usar mis datos