Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Andreia
Portugal · Solo · October 2026
+Staff was friendly, not pushing you to give tips. Good breakfast at roof top. Small Room but clean, with a 600ml water bottle per day. Kept my bags after check out without costs. Security on hotel entrance. Uber can pick you up on the door.
−Location on a small street perpendicular to the main one, but in a few meters you are on the main road. A little bit of noise from the street at night, but I think it's normal on downtown Cairo.
Rajib Ali
Saudi Arabia · Couple · October 2026
“Excellent”
+The best location to feel the cairo vibe The pvt garden space and the carlton roof garden . Supportive and friendly staff Sunset view from the private garden
Maged
United Arab Emirates · Solo · September 2026
“A deeply disappointing experience that I have absolutely no desire to repeat.”
+Unfortunately, my experience with Carlton Town Cairo Hotel was extremely disappointing, especially when it came to flexibility and guest satisfaction. I requested a late check-out of just four additional hours and was even willing to pay half the nightly rate for it. However, the hotel completely refused my request! The issue is not simply about four extra hours. It is about how a hotel treats its guests and whether it is willing to make a reasonable effort to accommodate their needs, especially when the guest is prepared to pay for the additional service. In my opinion, true hospitality is not just about providing a room and a bed. It is about making guests feel welcome, valued, and comfortable throughout their stay. The complete lack of flexibility regarding such a simple request made this experience incredibly frustrating and disappointing. I expected a much better level of customer service and hospitality. Unfortunately, this experience has made me seriously reconsider ever staying at this hotel again. I would not recommend this hotel to anyone who values flexibility, guest satisfaction, and a customer-oriented approach to hospitality.
Maged
United Arab Emirates · Solo · September 2026
“Disappointing experience”
+My experience with Carlton Town Cairo Hotel, especially their rooftop garden, was absolutely disappointing! The way guests are treated is completely unacceptable. There is a serious lack of hospitality, professionalism, and respect for customers. Instead of making guests feel welcome and valued, the experience left me feeling frustrated and completely let down. The rooftop garden should be a place where guests can relax, enjoy themselves, and receive proper hospitality. Unfortunately, my experience was the complete opposite. I felt that the level of service and treatment I received did not reflect what I expected or what I was paying for. The entire experience left me feeling misled and extremely dissatisfied. Hospitality is about respect, honesty, and making guests feel welcome. Unfortunately, I experienced none of that here. I would strongly advise anyone considering visiting this hotel's rooftop garden to be very careful and make sure they fully understand what they are paying for and what services they can actually expect.
Heidi
Australia · Solo · September 2026
“A historical stay”
+Such an interesting old hotel. Great location and helpful staff.
Remko
Netherlands · Couple · September 2026
“Recommended”
+Good location, perfect breakfast on rooftop
Gert
Netherlands · Couple · October 2026
“Ga voor karakter”
+Hier kom je vooral voor de sfeer van vervlogen jaren en de ligging in downtown Caïro. Het personeel is buitengewoon vriendelijk, het bed in de wat benauwde kamer ligt heerlijk, het dakterras is magnifiek op elk moment van de dag. Het Egyptische ontbijt is lekker. Het geheel oogt wat versleten en gedateerd, maar is schoon.
−Caïro heeft een van de luidruchtigste centra ter wereld en slaapt nooit. Zonder oordopjes slapen lukt daarom niet zo snel. Wie daarmee om kan gaan - en ik houd ervan - heeft hier een fantastische plek vol karakter in een fascinerende stad.
Catherine
France · Group of friends · October 2026
“J'espère pouvoir un jour y revenir pour la troisième fois”
+La gentillesse du personnel, la chambre spacieuse avec balcon, la beauté du bar et les petits déjeuners sur le roof top. J'aime aussi le charme de cet hôtel des années trente qui a su garder l'âme du lieu.
بدر الهلاكا
Saudi Arabia · Solo · September 2026
+اشكر جميع العاملين على حسن المعاملة
−1-الإفطار يحضر بنفس الوقت ومحدد الأنواع . 2- مدخل الفندق غير واضح .