Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Angela
United Kingdom · Solo · September 2026
+I was walking the England coast path so the Captain Howey's location was ideal for my stop in New Romney. Although my room was quite small, being under the eaves, it was spotlessly clean, comfortable and very cosy.
Elizabeth
United Kingdom · Couple · September 2026
“Lovely”
+Lovely room lovely breakfast very relaxed atmosphere
−Shower door didn't close but was. not a concern
Mark (Stack ) F
United Kingdom · Group of friends · September 2026
“All fine , good communications via text . Decor and rooms a l title tired”
Catherine
United Kingdom · Couple · August 2026
“It was a disappointing mini break, arranged for our wedding anniversary.”
+There are posters with the manager's phone number on in many places around the hotel and CCTV. After I contacted the manager about no staff available for breakfast (see below), he messaged me and did apologise, even leaving gifts in our room. When I messaged about the sockets not working on the morning we checked out, the manager arrived quickly to fix it. We love the Romney Hythe & Dymchurch Railway. The New Romney Station is opposite the hotel and has a great cafe and interesting exhibition. The railway is fabulous for adults and children of all ages. The room was ok in itself and we liked the steam train cushion and coasters.
−We asked for breakfast on our original booking and on the first evening, we asked the barman to book us in at 9am. We got up and went down to the bar. There was no staff in the hotel at all. Apparently the hotel is owned by one company and the bar and restaurant is run by another! The hotel did not know that there is no kitchen staff until 12noon on some days. When we went back to our room, we noticed an A4 paper pinned to our door. The manager has said that the kitchen staff should have messaged him so he could tell us. I don't think this will happen again to anyone else. As I say, I did get an apology but I was amazed that this could happen at all. I have diabetes and need to plan my meals and medication times carefully. Luckily, we were able to get breakfast at the RH&D Railway opposite, which was good. When leaving the hotel that morning, we could only exit the hotel down the fire escape at the back. It occurred to us that if we were elderly or disabled this could have been an issue. Also, if there were to be a fire in the night, who would coordinate an evacuation? I think someone should be on site 24/7 in a hotel and if not, this should be made clear when booking. The TV did n
mole
United Kingdom · Solo · August 2026
“Good room but ensuite bathroom not so...”
+Firstly this is a three star hotel. So I wasn't expecting an amazing hospitality. But they did have a good room for a few nights, its an ok stay. Also breakfast is really well served and nice and warm.
−Again this is a three star hotel. So I wasn't expecting much. But I was a little miffed. I payed extra for a separate ensuite bathroom, but there's was no where to put my shower gel or soap in the shower, no towel rack or hook either. Otherwise the staff were friendly and there most of the time.
Robin
United Kingdom · Solo · August 2026
+When I complained I was moved to a different place which was better
−Slightly damp, noisy and the TV didn't work
andrew
United Kingdom · Solo · August 2026
“Below expectations for 3 *”
+Bed was comfortable Room was mostly clean
−Bathroom light needs cleaning out Shower head grubby. Wires and old cabling hanging down from the TV No signal on the tv Was told to keep the windows shut (on a very hot day) because of the pigeons Was told "there are no other rooms available" straight away without even asking so they were clearly expecting complaints. Noise from the trains were not really an issue but maybe for some. This was just a short last minute stop over but based on my experience the price was far too high for the quality of stay. Didn't stay for breakfast which would have been an additional cost.
Claire
United Kingdom · Couple · August 2026
“Good thank ill stay again if in the area”
+Good place to stay and useful location. Food options within walking distance. Breakfast in the pub was great. Comfy bed and considerate owner popped us into a cooler room which was useful .
−Bit more ventilation needed We loved the live music and a ate night, others may want a more peaceful stay
Steve
United Kingdom · Couple · August 2026
“Ok but dated”
+Location near to coast
−Tiired and needed a refresh
Barbara
United Kingdom · Couple · August 2026
“Good value for money”
+The location is good, near the Dungeness train line station, prices are affordable, it was clean and comfortable.