Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 183 reviews.
900Lancasterfamily
Family · April 2026
“8th stay.Already planning the 9th.”
+This was our 8th stay at this amazing hotel. So they must have got something right. For the first time we stayed in a pool villa and it was so worth it. We had early morning and late night swims and it was so spacious. It was fun floating and watching the beach tram pass by. It was great to be living in the heart of the wonderful gardens and waking up with the wildlife. Our previous visit was post covid and it was a little sad then. Now the hotel and the resort are back to full strength and thriving. It is the hotel’s 40th anniversary next year and so we are definitely planning our next visit. All the staff are so attentive and helpful. It is so difficult to pick out anyone .However the wonderful Ukrainian receptionist is worth a special mention. She is bubbly, efficient and helpful, always there with a ready smile and looking very glamorous despite the time of day and the heat.
MrGrumpy27
Couple · March 2026
“Beautiful Hotel in peaceful surroundings”
+Had a five night stay after exhausting tour of Vietnam/Cambodia and Thailand. This is a beautiful hotel in serene and tranquil surroundings. Room overlooked the bay and was clean and spacious. Buffet breakfast was excellent and evening meals very good with a wide range of choice. Pool was fantastic and beds a plenty. Private beach is beautiful. Shuttle bus to nearby village is brilliant. Special mention to the Lighthouse Bar and their Happy Hours.....superb..... Good live music during dinner and also at Lighthouse Bar. Staff very helpful and attentive Hope to visit again.
neilh42
Couple · March 2026
“Another great visit to this lovely hotel”
+Yet another visit to one of our favourite places on the planet. We normaly visit in July or November so were interested to see how the sea and the weather would be at this time of year. We had blue skys every single day with just a brief shower at 10 pm one evening . Reception is really helpful and I would like to mention Pim, Maggie and Ivy who helped out with several requests during our visit as we kept losing things!! The restaurants we visited in the hotel, Andaman cafe, Bamboo Bar, Uncle nans and Panwa house were all superb but the big surprise for us this year was Uncle Nans. A previous visit a couple of years ago had stopped me wanting to return. It wasn't bad but just not as good as the others . This time we ate there 4 times because the food was really good and what a great menu. The ambience feels authentic too and the music was perfect for an italian restaurant. The addition of some new very good quality wines which can be bought by the glass , secured our repeat visits ! Pansa, the manager seems to be everywhere, he was helpful selecting dishes and wines and a perfect host. Our preference for Uncle Nans meant that we ran out of days to try Top of the reef which had had
luckycharms2
Couple · March 2026
“Third Stay and Still Unbeatable - A True Home from Home”
+Our third visit to this hotel,and it still doesn’t disappoint. Nothing quite compares. The setting is stunning, with a beautiful beach, and the staff truly go above and beyond every time. Special thanks to Sandy at the beach bar for always taking such great care of us, Dear for arranging an amazing room upgrade on arrival, and Pim for going out of her way to help track down an item we’d left behind at another hotel in Khao Lak. Both the hotel and the surrounding village feel like a home from home for us, which is why so many guests return time and time again,it really says it all. The only small change we noticed since our first visit is the switch to newer, metal-framed sun loungers. While perfectly functional, we did feel this is a slight step down from the original rattan-style beds with large cushions, which suited the beach setting beautifully. The layout also felt a little more compact than before. That said, it didn’t impact our stay,we were still able to find comfortable spots,but it’s something we mention only because we love this place and know how exceptional it can be. Another fantastic stay at Cape Panwa. We’ll definitely be back.
W3224JJjohnm
Couple · March 2026
“Good hotel”
+We have just returned home after 2 weeks at cape panwa .The room u315 was excellent walk in shower large comfortable beds nice sea view and nice seating area plus a large balcony . We are in all the restaurants as we were on a full board the food was very good our favourite was top of the reef next to otters bar ( happy hour 5pm to 6 pm ) the lunch at bamboo was good with large portions the beef burger was superb , we never had a problem getting a sun lounger at the beach or both of the pools, all the staff were so well mannered and spoke English and nothing was to much trouble , we did the trip to Coral island with the hotel which was good approx £30 each . The drinks at the hotel are not cheap approx £5 for a small beer but don’t let it spoil your holiday enjoy . At night you can drink at half the hotel price at uncle Johns bar just out side the hotel one minute walk up the hill . This is a lovely hotel and you get a fresh beach towel every day from the beach or the pool
cornish_frogboy
Couple · March 2026
“Absolutely superb, quality resort with exceptional staff.”
+We have stayed here once before and on this return, we were only ever going to select this fabulous Hotel Resort. This is a rather special resort. Whilst Phuket City is crowded, dirty, busy and congested, the Cape Panwa resort, just a few miles away, is an Oasis of Calm with extensive facilities, a private, beautiful Beach and a generally 5 Star experience. On arrival we were given a considerable, free room update, so we have now stayed in both basic and deluxe rooms. Both are superb. The Reception always go above and beyond, but when my Wife had a bad Stomach Upset/Food Poisoning from our previous location (Phi phi), Maggie the receptionist was exceptional, getting the shop opened, advising on Charcoal Medication and generally being an absolute credit to the Resort. We also had dealings with Cassie on reception, whose friendly advice was invaluable I would unhesitatingly recommend this Resort to anybody visiting the area with a Family or a wish to relax. Their are excellent Restaurants and Quiet Bars just a 500yd walk away.
tomsam
Couple · March 2026
“All round fabulous hotel”
+Fantastic hotel and staff . Unsure where to stay after staying in krabi as a twin centre chose this hotel . The staff from start to finish are wonderful . The great value booking with Tui going full board and the variety of food and quality exeptional . Would not normallyplumpt for fb , bb would have been adequate but due to hill location was ideal . Made use of courtesy bus to different hotel quite a few times as we could then use uncle nans restaurantband also walk along the promenade to local street vendors and a choice of bars . only negative was that the smoking area is under the Andaman restaurant , nit the most ideal location . Interesting fact The Panwa restaurant was used in the last seies of whiteLotus . Lovely and quiet rooms beautiful
AlwaysHolidays4Me
Family · March 2026
“AVOID AVOID AVOID”
+We’ve been coming to Cape Panwa for a number of years and have always had a few issues but never enough to put us off coming out again. Until this year. This year is the exception that means we will NEVER EVER come back! There are a number of staff that really work so very hard and are always so friendly and helpful BUT I honestly believe that the management and owners really don’t care about their customers. Surely true good management and a successful business is based on customers giving honest feedback and management and owners taking note and where there are clearly themes of bad management or practices they do something about it. That definitely doesn’t happen here at Cape Panwa SO BEWARE but even better just don’t book! Top of the Reef restaurant: 1st visit The first meal in our very first night my husband had the prawns (langoustine) and when he cut into the first prawn it was still opaque so definitely not cooked. 2nd visit We tried the restaurant a second time, this time as a group of seven. - getting drinks took forever - the soup was cold and had to be sent back - 3 of us had the same salad starter but two had a totally different and very spicy dressing - on the main me
Bellj382019
Couple · February 2026
“You will not be disappointed”
+I have tracked this hotel for years and finally booked, having been to Phuket before I needed this trip to be restful and relaxing ( you can go on all the trips if you want from panwa) We tried Tui full board and have to say was very dubious, I was wrong to be so. Cape suite was great and housekeeping perfect. Both pool and beach areas were immaculate and impressive, no need to rush for seats. The food is the star of this hotel, Panwa house was our favourite, but top of the reef and the Andaman cafe were great too. Full board with Tui was fabulous we had a great choice on the set menus, and decided to go all inclusive daily when it suited us on the drinks package. We are extremely experienced traveler's and I could not fault the hotel, we will return. Shout out to Phung top of the reef, all other staff were great there, Tarn at panwa house and all the breakfast staff. The reception staff were so helpful and arranged drivers for when I wanted to arrange my own trips, Cassie and Dear, thank you.
michaelhK3854LY
Couple · February 2026
“Nice Hotel Good Setting BUT”
+Just returned from Cape Panwa Hotel, the hotel I would assess as 4 star, the staff are very friendly and helpful, everything was very clean and tidy, food was acceptable with plenty of variation, The pool was always in good clear condition, the downside was children running and jumping around the pool, although they are on holiday so are others and a few children spoilt if for others, unfortunately the parents did not control them but often joined in, and the pool attendant did not enforce the No Running Rule. The beach although very nice, unfortunately was full of jellyfish for most of our stay but that was unfortunate as the last few days was ok with only the odd one. we had a good break but we was dissapointed, although we booked full board and knew that drinks was not included, we were suprised that we had to pay for water for any meals, apart from breakfast, and the water was overpriced, We expected drinking water be available free of charge with a meal. Other drinks were also overpriced but when we asked why we was told that the Hotel Chain did not have a choice they had to sell at a high price due to contractual obligations dictated by the drinks companies. We don't go back