Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 119 reviews.
Magdalena
Canada · Couple · December 2025
“Pure magic”
+It is a stunning and magical place: just you, the pelicans, the eagles, and the ocean.
−Nothing
Duren
United States · Solo · November 2025
“Had to leave after one day as I was there for a wedding.”
+Ocean front.
−No hot water, no water pressure,no internet/ TV. Few staff members and it was difficult to resolve issues. No way to contact front desk. My room was quite far from the lobby and it was very deserted which made me question my safety.
Yulia
United States · Solo · September 2025
“I mostly enjoy the beach, but everything else is needs renovation”
+The beach is very nice
−Bathroom faucet are like 100 years old, shower seems unclean and there are no proper drainage and shelves for even soap Wi-Fi isn’t working in the room at all
Yendall
United Kingdom · Couple · March 2025
“Mixed”
+Access to beach
−No glasses/ plates/ cutlery at all, only provided a fridge,coffee machine (no coffee to use in it) & 2 cups.
Michael
United States · Family · February 2025
“Great affordable stay for last minute oceanfront.”
+Great right on the ocean affordable value. Lots of space.
−Not trying to be picky but bathroom door stuck at halfway open...just annoying and should be fixed for safety. Scary undertow with lots of rocks scattered in the water...be careful when you go in the water!
Petroula Kostofska
United Kingdom · Family · February 2025
“Worst customer service in a mediocre hotel at best. Saving grace is the beautiful nature and location.”
+The natural beauty of the location was astounding. The small lagoon in front of the reception building had a clearest water and the whitest sand. It was also cool and refreshing and naturally fresh and not salty. You could see colourful fish and the bottom of the lagoon very clearly. They also have a private albeit small cenote on the hotel ground that you can have all to yourselves. Unfortunately, besides the kindness of the cleaning and maintenance staff this is where the positive things end.
−I have never stayed in a worse hotel. They have one of the cleanest beach and lagoon but the hotel people just don’t care about their guests. We booked renovated rooms but besides the lick of paint, new bedding and a new coffee table here and there there was hardly any renovation done to the rooms. The shower and sink were clogged and the toilet was overflowing twice even after maintenance intervention. The TV was not working because of lack of connectivity and the internet non existent in the rooms. We were repeatedly lied about the internet. The rooms are in separate buildings about 4 min was from the Reception and quite isolated. There was no telephone in the rooms so if you wanted to contact reception you could not do it. The hotel seems to only care and cater for the outside day guests. The restaurant was overpriced and the food awful. They got my drink wrong but they would not admit it. The bar and restaurant closed at 4 and for any food or drink you had to drive to the nearest convenient store.
Natalie
Canada · Solo · January 2025
+My silver jewelry was stolen. Silver necklaces, ring and earrings.
−Ocean
paolo
Italy · Couple · December 2025
“Peccato per le piccole mancanze altrimenti sarebbe fantastica”
+Una bellissima posizione di fronte all'oceano con una spiaggia lunghissima popolata solo da tartarughe aquile di mare ecc Dalla finestra si vede l'alba senza uscire dalla camera bellissimo La zona molto tranquilla con una spiaggia attrezzata a 5 minuti a piedi sempre della proprietà con lettini ed ombrelloni gratuiti per gli alloggiati, con una caletta sempre limpida e un piccolo cenote fantastico anche il ristorante bar di buona qualità.
−La camera soffriva di un difetto costruttivo dell'impianto fognario e al mattino ci si svegliava con un cattivo odore Mancava un tavolo e un'armadio in camera e sul terrazzo non c'era neanche una sedia Un vero peccato perchè con pochi piccoli accorgimenti sarebbe stato un paradiso.
Alba Maria
Mexico · Family · December 2025
+La posicion es espectacular, la vista increible el personal muy amable
Nadege
France · Couple · November 2025
+Le calme, pas de vis à vis, la plage et la mer en face, une grande terrasse, petite piscine, grand appartement, cenote à 5mn à pied, bel endroit. J y serais bien restée un jour de plus. On se sentait seul au monde. Petit frigo disponible
−Seul detail est: pas de pression dans la douche. Certains ont signalé aussi la vétusté des bâtiments. Il est vrai qu ils mériteraient une rénovation mais cela ne m a pas dérangée. Nous n'avons pas réussi à utiliser le Wi-Fi.5