Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
shirleyeSheffieldUK
Solo · December 2025
“Really good and interesting.”
+I parked in the centre of Buxton and walked to the crescent. There was only me there so I got a one to one with the volunteer. She was great, very knowledgeable. There’s lots of info in the rooms. I found the visitors section really interesting. At the end you go across to the visitors centre and get a bottle of buxton water. Can recommend.
H982JUsharonc
Family · December 2025
“Avoid room 113”
+Nice hotel, stayed in room 113, not much outlook through the window. Clean and comfortable but it's above the public washrooms and we heard the dryers constantly so not much sleep. The bedside telephone starting a reboot at 7.30 with lights flashing and ringing. Yes we would stay again but not in this room, lucky for us we were only staying one night for a relaxing time but if needed prior to work I think you maybe tired all day. Spa nice, needs a little TLC in certain areas. I would not say it's a five star hotel.
whitecabbage10
Couple · December 2025
“Disappointing”
+Not a great start. We couldn't find our room as it was room 213 and was located in a stairwell and not clearly sign posted. Upon finding the room the keys had not been activated to allow entry and therefore we had to make a trip back down to reception to have this resolved. Unfortunately this room was not only in a stairwell but it was next to a lift which we could hear throughout the night. The footwear available for use in the spa facilities also leaves a lot to be desired. They were used and therefore very unhygienic. The concierge car park arrangements makes an overnight stay very expensive. During check-out we weren't asked if we had enjoyed our stay and if everything had been ok for us. I wonder why!
Liviziki
Couple · December 2025
“Welcome to Champneys”
+We have visited this hotel a number of times and it has always been 5 *. On a recent visit it fell short of this level with simple customer requests proving problematic. However with new management I'm sure the hotel will return to 5 *. Looking forward to the next visit.
grumpytyke
Couple · December 2025
“Overpriced”
+Inept and insufficient reception staff meant it took 20 minutes to check in. Room was relatively small given the price and had machinery outside making a noise all night long. Radio did not work properly. It took 20 minutes and three requests to get tea & coffee at breakfast. The spa is shining light of this hotel and it remains good, but there is evidence maintenance budgets have been cut - tiles fallen off in the steam room is not a good look. And to add symmetry it took 20 minutes to get our car when we wanted to leave (£30 for one day's concierge parking!). Overall very poor value.
isobellem35
Couple · December 2025
“Pleasant stay”
+Everything was fantastic, incredible spa facilities and a great location! The only downside would be it was a bit on the pricey side!
pandafaces
Solo · November 2025
“Fantastic place to stay and relax”
+Another exceptional visit to Buxton Crescent. A fantastic place to stay for total relaxation. Reception staff are great, there was a small issue with my booking but this was resolved quickly and with professionalism. Room was amazing, great view of the gardens opposite. Spa itself is large with multiple pools, not too busy which is perfect. I also had a hot stone massage which was incredible!
amig0777
Couple · November 2025
“Excellent”
+Excellent service lovely spa. Doesn't include salt room. Attic room was lovely. Would stay again. Would recommend. Spa really different to most others.
love-a-weekend
Couple · November 2025
“Lovely stay, wonderful spa and a nice town”
+We love this hotel, the town and the spa. This is our 2nd visit and it was just as lovely as the first visit. Staff were all friendly warm and attentive, although there did always seem to be an excessive amount of staff on at all times. I think I counted 8 members of staff at breakfast and service was still a bit disjointed, as they all came round to do their own jobs rather than 1 person looking after a few tables. Breakfast choice and quality were amazing but could improve the black pudding. We used the valet parking service again which was great. I disappointingly heard that champneys are taking over this hotel and spa and I do hope they don’t ruin it :(
Road06123256876
Couple · November 2025
“Practically perfectly mediocre in every way”
+A whole bunch of meh Had a lovely walk over a bunch of floorboards being ripped up by workmen in the spa pool area whilst walking back to the room.. thank God I was in a robe. (“Youre alright mate just step over that..”) Golem like creature working/frequenting the spa, trying to look busy whilst attempting to chat up female members of staff. But will be damned if you stay a second too long in the spa, bless him. A rain cloud of stuffy sarcastic misery working in the spa reception, seems to have forgotten how to chat politely to customers and/or say “thank you” Lots of other staff who seemingly have no idea what theyre doing, are terrified a customer will speak to them, and worst of all, dont know how to make coffee… but will attempt to make coffee… tremendously sad. Other than that, it was lovely(!), albeit a tad expensive for endless weird service. Building is pretty and the Christmas stuff inside looks darn good.