Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
dent
United Kingdom · Family · November 2026
+Nothing
−Black mould in room , Thick dust Broken light in bathroom Fire alarm set off at half 6 in the morning Unclean Run down Looks like a hostel
Darren Finnigan
United Kingdom · Family · November 2026
+Great food especially the breakfast best we have had in ages bed was a little bit hard for my liking but that was the only downside staff were really good chatty and helpful
−Just the bed been a little hard but some people prefer that so not really too much of a problem
Richard
United Kingdom · Couple · November 2026
“Lovely hotel at a good price”
+Nice room, very clean and warm. Excellent choice of tea coffee facilities.
−Car parking. We had to park right around the back in dark uneven car park. Check out took quite a while, system crashed. Although we had paid in advance we were not allowed to just leave key and go we were made to wait in a queue.
Sara
United Kingdom · Family · November 2026
“A fairly low budget experience”
+It's reasonably priced. Some staff are friendly. The pizza was nice. Car charger was useful.
−- Staff are fine, some were friendly, but most lacked the thing you expect from a service orientated business. The check in process was conducted with the same monotone drone you hear when t's and c's are read out at the end of a radio. I don't think eye contact was made at all. Similarly, check out lacked any personal touch: 'how was your stay?', 'I hope you had a comfortable stay, we look forward to welcoming you back' - you get the gist. It's called hospitality and it was lacking, sadly. - Parking is an issue. There aren't enough spaces and the overflow carpark is a rough, potholed bumpy affair. It is not lit so you must use your phone torch or risk rolling an ankle. - They have fixed times for heating and it was cold on my arrival. I don't expect that from a hotel. If I am cold, I would like to be able to warm the room up independently rather than heading to the front desk to ask for heating. - You can hear everything in the rooms around you. If you're a light sleeper, this one's not for you. - the pictures look more impressive than the reality
Natalie
United Kingdom · Solo · November 2026
“Nice but needs some updating”
+The staff were friendly but a little over-worked. The location was great.
−The furniture in the room was shabby and needed updating, the shower head was dirty. The breakfast was very tasty but basic. The fire alarm went off for 30 seconds at 6am on a Sunday morning, not a great wake-up call. After ordering room service by phone with reception was told I needed to go to the restaurant to pay- very much ruining the point of having food delivered to your room, very badly thought-out.
Yolsnda
United Kingdom · Couple · November 2026
“Beautiful hotel, food great and staff very friendly.”
+Stayed overnight, rooms were clean, dinner was ok. The chefs special was the best option. Traditional English breakfast. Staff were super friendly and helpful.
−The location. We went in the night and we passed the location twice. The hotel sign is not visible in the night. It outside of central York in the middle of nowhere. It’s if you are driving but not if you rely on public transportation.
van der Mee
Netherlands · Couple · October 2026
“very old and dated.”
+nothing
−the room, the bathroom and diner
Samantha
United Kingdom · Group of friends · October 2026
“Overall a lovely hotel and stay.”
+Beautiful hotel. Lovely scenery. Receptionist lady with short curly hair was lovely. Clean in and around the hotel and nicely tidy rooms. Room amenities good. Were not replenished the day after though which was disappointing for us and had to ask for more.
−The EV chargers were too far away. Weren’t Picking up the chargers even though we were on the wifi. Disabled EV spaces should theoretically be created as its quite a distance with the uneven roads round the back. Maybe something to consider or create a different entrance to be able to get back inside without the huge trek. Stuck outside in the terrible rain for 15 minutes trying to work it when id already downloaded the charge assist app which wasn’t picking up any of the chargers (all 3 of them) However, they worked well once connected and were fairly priced. Was able to leave on overnight and let the car eject itself once charge was completed. We were charged for breakfast by the man taking room numbers even though I confirmed our room numbers twice and it was confirmed we all had breakfast at check in which I tried to explain but was sternly told we had not booked properly. No apology just can you confirm your numbers while we were having breakfast after paying because the number he thought we gave was trying to get in for breakfast. Was embarrassing in front of our friends when we made the booking overall. Thankfully it was rectified and refunded. Breakfast was lovely, maybe ad
Perkins
United Kingdom · Couple · October 2026
“Convenient for what we wanted but the room was quite cold”
−We feel the room could have been a little warmer
Bristow
United Kingdom · Family · October 2026
“Beautiful surroundings comfortable stay”
+Lovely friendly staff, breakfast is buffet style which is perfect lots of options available and room service available at an additional cost if needed.