Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 27 reviews.
Ivan
Croatia · Family · August 2026
“Hotel to expensive for what it offers. Staff lacks training in basic manners and hospitality.”
+Location (nice view, near the cable car), apartment amenities and cleanliness upon arrival
−To expensive for what it offers. Children play area to small and severly lacking with content, no jacuzzi or pool (hotels with similar price in the same city offer all of these amenities), apartments are not cleaned by the hotel during the stay. Only in the middle of the stay you can throw dirty towels for washing. I was told bed sheets are cleaned every 2 weeks (if the stay is that long). They accept only cash for the drinks taken from the fridge. In case of card you have to pay 5% more. You are being watched during breakfast by the staff to not take anything with you outside the dinning area. The boss “politely” warns you (in public) only after you made the mistake of taking a few muffins or fruits for the kids. The staff spy does not warn you immediatelly when the see you making that mistake, they only snitch to the boss. There are signs around the hotel regarding all these issues, be careful to read everthing.
Alon
Israel · Family · September 2025
+Every thing was great!! The host was kind and helpful. The apartment was very clean. The kitchen has full equipment. We had Wonderful vacation.
−Nothing.
Corneliu
Romania · Family · August 2025
“Definitely will come back!”
+Spotless aparthotel. Room was marvelous, had everything one could need - a full fledged kitchen, along with a dishwasher, toiletries, comfortable beds, great terrace. The breakfast had great choice of local products, among others. We were pleasantly surprised by the fact that we got free access to the cable cars that can take you up on the mountains where there were lots of activities for kids.
−Everything was great
Abigail
Switzerland · Family · March 2025
“Idealic winter holiday and coeliac/gluten free friendly.”
+This was our second stay in winter and the location is top. Just a short walk to the start of the ski lifts, and you can leave your ski gear in dedicated hotel lockers at the lift so you don't have to carry it backwards and forwards. The hotel and holiday apartments are all immaculately clean, very spacious and the staff are all very friendly and accommodating. The kids play room near the breakfast area is a great little feature too. The breakfast is fantastic and there are even plenty of gluten free options for Coeliacs on request (including the best GF croissants we've found since the diagnosis). I have to say the area looks like a great place to visit during summer and autumn as well.
−Nothing
Slavik
Israel · Family · February 2025
“Amazing”
+Amazing hospitality, very good breakfast, comfortable apartment and very nice place and view . Bar and snakes are usually available in reception.
−About 7-8 minutes walk uphill to gondola is compensated by close to gondola lockers provided by hotel.
Oleg
Israel · Group of friends · January 2025
“Ski vacation”
+The hotel is new and spotlessly clean Very rich breakfast The rooms are big The kitchen is fully equipped with everything you need
−The location is a bit distant from the gondola (7-10) minutes walk but there are lockers available right near the lift…so not a big deal I read in some previous comments that there is an option to use sauna facilities after the check out so you can take the shower after the skiing…but not this time. We’ve been refused. So we asked to change our ski pass (to cancel the last day) and this was also impossible due to the fact that it was purchased in the hotel. We were informed that in case of buying it directly in the kasse next to gondola there is an option for refund…but again not in our case.
Schärer
Switzerland · Solo · August 2026
+Alles top
Maria
Netherlands · Solo · April 2026
“Heerlijk ontspannen”
+Mooie, ruime kamer, netjes, mooie badkamer en mooi uitzicht via het terras. Goed bed, lekker ontbijt en ook niet te ver bij Fiss vandaan.
Stefanie
Germany · Group of friends · March 2026
“Sehr schöne & gepflegte Hotelanlage in ruhiger Lage mit einem hervorragenden Frühstück.”
+Ein sehr schönes und mit sehr viel Details und Geschmack dekoriert. Das Frühstücksbuffet war hervorragend: alles frisch gemacht. Große Auswahl an Käse, Wurst, Früchte und Getränke. Absolut keinen Grund über irgendetwas zu meckern!! Die Zimmer waren sehr großräumig mit einem großen Balkon, wo man sich ausruhen kann (siehe Kommentare über Sauna unten). Die Badezimmer waren OK, eventuell etwas eng, aber es ging. Die gesamte Anlage war insgesamt sehr sauber und sehr gut gepflegt. Wir hatten auch einen überdachten Parkplatz, wo der Wagen eine Woche lang sicher stehen konnte. Das Hotel liegt in eine sehr ruhige Straße, ca. 7-8Min zu Fuß von den Gondeln zu Fiss. Innen Sauna-Bereich sah sehr neu aus mit einen tollen Blick auf die Berge (es gibt 2 Saunas).
−Die 2 Saunas sind an sich super schön...drinnen. Zur Infos: die Saunas befinden sich ganz oben vom Hotel, auf die Dachterrasse sozusagen... mit gewaltigem Blick auf die Alpen. Aber leider keinen Ruheraum!! Man kann kurz draußen gehen, aber das war's auch. D.h. wer sich gern nach der Sauna in Ruhe abkühlen will, fällt dabei etwas kurz.
Kseniya
Russia · Family · March 2026
+Все было прекрасно. Очень уютный новый отель-апартаменты. Вкусный и разнообразный завтрак. Прямо в апартах есть инфракрасная сауна, что очень актуально после катания. В отеле есть все необходимое для детей: детская комната, качели на улице, в номере детское полотенце, кроватка, стульчик для кормления и детская посуда. Из окна открывается шикарный вид на всю деревню, горы и крепость. Отель дает скидку на ски-пассы и предоставляет шкафы для хранения лыж с подогревом для ботинок. Курорт полностью заточен на отдых с детьми.
−Отсутствие стиральной машины, но можно попросить на рецепшн постирать вещи.