Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Candace16
Couple · March 2026
“Beautiful Hotel”
+My husband and I stayed at the Brookstreet Hotel in Kanata at the end of March for two nights to celebrate a very special birthday. We booked through Hotels.com which gave us free parking as a silver perk which was a nice little bonus. From the time we arrived until the moment we left, it was absolutely perfect. The underground parking is a real bonus here. The spots are nice and wide and the garage is clean. It’s a quick elevator ride to the lobby where we were able to check in early. Staff were very welcoming and clearly explained how everything worked including what we needed to do at checkout to leave the parking. Next we headed to our room. We had a king and it was so pretty. We were on a corner with big huge windows and even a balcony with two chairs and a table overlooking the golf course which was a nice surprise. If only it had been warmer. The room itself was quite large with lots of seating and a nice big TV. There was a great coffee maker for morning coffee and I’ll give that a 7/10. Pretty good. We also had a safe, robes, extra blankets, mini fridge, lots of glasses and mugs and an ice bucket. There were lots of places to charge your devices and good lighting for readi
“Security threatened eviction if we did not leave a public parking lot that the hotel did not own”
+Security threatened eviction if we did not leave a public parking lot that the hotel did not own. We kept lots of distance and were very respectful waiting a hockey teams bus pull up. We were not looking to speak or obtain any communication from the players. My 7 year old just wanted to watch the players walk on the bus. The security guard approached my wife and child in a public parking lot and told them they needed to leave. When questioned on how he can enforce this im a public parking lot he stated there would be consequences. When asked what that meant he stated " well aren't you guest here" hinting my children would not have a place to sleep that evening. We were scared to report him at the time due to backlash and the consequences he stated in his threatening behavior.
“Best west Ottawa hotel, wonderful spa and restaurants”
+The Brookstreet hotel is wonderful, if visiting Kanata or west Ottawa stay here! Fantastic staff and rooms, great spa and restaurants.
“Totally unacceptable treatment from the beginning to the end.”
+From the very beginning our stay at Brook street was bad. The front desk staff (blonde female) was horribly rude and passive aggressive. Quite embarrassing to be honest. I let that slide. In the morning when we woke up we found the shower drain cover removed and it was full of hair and debris. It was absolutely disgusting. I had asked the front desk to work with me on some kind of discount and was offered a measly 15% off. Absolutely awful front desk staff and management they should be embarrassed.
“Great hotel”
+Great hotel, beds are extremely comfortable jazz bar is nice, bar staff extremely friendly and good at their craft, only negative is needs more bar/finger foods new chef thinks he's pushing a 5 star service on people who just want to have a drink relax and listen to some music. Also wish it stayed open longer some nights it's closed by 11 others open later.
Connector578525
March 2026
“Wonderful stay”
+Loved the suite and space. Excellent staff and very clean and comfortable. The restaurants were excellent as well, a nice selection of food. Accommodated my gluten free needs.
“Gem of Kanata”
+Elegant, well maintained hotel in Kanata. Nice comfortable rooms. Very clean. Great restaurant and jazz bar. Wonderful banquet facilities and catering staff. Will be back.
Sully2016
Couple · February 2026
“Terrible Food. My husband's birthday was a disappointment.”
+I called the day before to ensure we could eat in the Perspective Restaurant. I was told they were full, but could eat bar. When we arrived yesterday and went down for dinner we were told Perspective was not open and we had to eat Options (Jazz Lounge). The food was horrible!! Plus it was my husband's birthday. We each had 2 bites and sent it back. The waitress was kind enough to not charge us for the food. We will not be back!!!
“Bad time, staff never address issues.”
+Our food was cooked and reheated to the point my eggs couldn’t be cut. Our room was nice except for the noise of the fan system and mini fridge that needs desperate repair. Staff pretended to listen to issues and want to take a swim? Enjoy over 40 unsupervised young kids running, screaming and throwing things while the staff tell you they don’t need a parent with them. Thanks sports teams for letting your teams run that hotel with noise, unsupervised children and a rude.
“Great hotel”
+Checked n on Friday afternoon, quick and easy.great front desk staff. Took the “school” bus to the Michael Buble concert. Picked up and dropped off at the lobby. $15 round trip. Room was huge,clean, with lots of windows, a fridge and safe.Went to Jazz bar after the concert but it closed at midnight 😞 Spa day on Saturday and Matt, Karen and Erika were awesome! Dinner at Perspectives Restaurant. Saturday evening. Service was great, drinks were very good, and food was excellent.